1. Chapter 10

2. The Relationships among Core Competencies, Peripheral Competencies, and Competitive Methods
Outer boundary of core
competencies – all CMs
should be contained within
this boundary CM CM CM CM
Core
Competencies
Service
Dimension CM CM CM CM
Outer boundary of peripheral competencies necessary to
execute the delivery of the
CMs
Product
Dimension

3. The Relationships among Core Competencies, Peripheral Competencies, and Competitive MethodsCM CM CM
Core
Competencies CM
Service
Dimension CM CM CM
Product
Dimension

4. The Alignment of CMs and CCs
Competitive Method
Economies
of scale
Outsource
Restaurant
Expert
Systems P1 HR
Leadership
Quality
control
Resource
Allocation
Real
Estate
Technology
utilization
Service
Training
Revenue
Maximization
Strategic
Alliances S1
Low
cost
Sales and
marketing

5. Management Information Systems
Informal System
Operating
Systems
Short and
Long Term
Objectives
Planning and Control
Resource Allocation System
Strengths and Weaknesses
Analysis
Environmental Scanning
Evaluation
of Strategy and
Human Performance
Value Adding
Performance of
Competitive Methods
Formal System