1. Introduction to Microsoft Dynamics CRM 2013
Nick Scott | Dynamics CRM Consultant with BKD Technologies

2. Nick Scott | Dynamics CRM Consultant with BKD Technologies
03 | Processes and Scenarios
In this module we’ll be covering how processes work in Dynamics CRM and going through a scenario in each of the three functional areas:
Sales, Client Care and Marketing
Nick Scott | Dynamics CRM Consultant with BKD Technologies

3. Module 3: Processes & Scenarios
How Processes Work
Sales Scenario
Service Scenario
Marketing Scenario
Dynamics CRM is built, not just to model a database, but to model business processes.
At the end of this module, you should have a much better familiarity with how processes work
and a much better understanding of how a typical sales, service and marketing scenario would play out.