1. Teamwork & Leadership
Chapter 14
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2. Chapter Objectives:
After completing this chapter, you should be able to:
Explain how teamwork benefits both team members & businesses
Describe the procedures necessary for organizing and maintaining an effective team
Define total quality management (TQM) and explain its effect on workers
Discuss characteristics of effective leaders and supervisors
Describe procedures for running meetings
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3. Teamwork in Business
Some teams are supervised by managers while others are self-directed
Why businesses encourage teamwork
Tend to be more productive than working alone
Improved quality & customer service
Increased employee morale
Fewer layers of management
How individual workers benefit
Greater job satisfaction
Improved self-esteem
Better communication
First…today, businesses rely more & more on teams of workers to get jobs done. Teams work together to complete an entire phase of production. Members of such teams share the responsibilities and rewards of these efforts.
3a. Teams often rotate tasks among members. This reduces boredom & allows each team member to develop an array of skills.
3c. When people work in a team, they have to talk. They get to know each other better.
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4. Types of teams Functional
Group of people from one department working together
Cross-functional
Group of people from two or more departments
What is one advantage of a cross-functional team?
Team Planning
Setting goals
Short-term
Medium-term
Long-term
2b. People with different backgrounds bring a variety of abilities & experiences to the team, improving its work.
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5. Assigning roles & duties
Facilitator
Leader who coordinates the tasks so that the team works efficiently
Often appointed for self-directed teams
When assigning roles, match tasks to abilities
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6. Potential obstacles Unclear goals
Misunderstandings about how much authority the team has
Confusion about how to assess the performance of individuals
Competitiveness among team members
Resentment at a lack of individual recognition
Reduced effort by individuals on team…especially as team size increases
First…working in teams is not always easy.
Last…most obstacles can be overcome if teams define goals clearly, take action promptly, & keep communicating. Poor communication can create serious obstacles to success.
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7. Being an Effective Team Member
Make team’s goals top priority
Listen actively during meetings & offer suggestions. Continue to communicate outside meetings
Follow up on what you’ve been assigned to do
Work to resolve conflicts among team members
Try to inspire other employees to get involved
How can asking & answering questions help a team succeed?
6. Asking questions helps clarify existing problems. Answering those questions resolves the problems & increases the chances of success.
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8. Total Quality Management (TQM)
Theory of management that seeks to continually improve product quality & customer satisfaction
Quality comes first at every stage of the business process
Every worker is challenged to find ways to improve product quality
Goal = maximize customer satisfaction
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9. TQM: A Chain Reaction When a company improves quality…
Costs decrease. Why?
Less rework
Fewer mistakes to correct
Fewery delays
Better use of machine time, materials, & personnel
Productivity improves, resulting in…
A greater share of the market. Why?
Higher-quality goods or services
Lower price to customer
Company stays in business
Company can provide more jobs
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10. Leadership styles See Figure 14.3 on page 286…Leadership Qualities
Directing
Giving others specific instructions and closely supervising tasks
Coaching
Closely supervising but also explaining decisions and asking for suggestions
Supporting
Sharing decision-making responsibility and encouraging independent completion of tasks
Delegating
Turning over responsibility for decision making & completion of tasks
See Figure 14.3 on page 286…Leadership Qualities
First…a successful leader is one who mixes management styles according to the situation.
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11. Leading a meeting Leaders tend to run meetings
To keep them running smoothly, many companies follow a formal process
Parliamentary procedure – Keeps meetings running orderly
Agenda – List of topics drawn up before meeting
Minutes – Written summary of last meeting
Unfinished business – Topics from last mtg that need more discussion
3. List of topics drawn up beforehand that will be discussed at the meeting
4. Written summary of the last meeting
5. Topics from the last meeting that need more discussion.
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12. Some tips for supervisors
Provide enough training
Give clear direction
Know when to intervene
Don’t be afraid to admit mistakes
Be consistent in what you say & do
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13. Tips (cont.) Treat workers fairly & equally Be firm when necessary
Recognize effort & initiative
Congratulate in public; reprimand in private
Make sure workers understand what you expect from them
Last…when you are in a supervisory role, treat workers the way you want to be treated.
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