1. helping disabled drivers refuel
fuelService
helping disabled drivers refuel

2. Why fuelService? 750,000 people in wheelchairs in the UK
Many disabled drivers cannot put fuel into their cars themselves
Petrol station employees have to assist
not all petrol stations have the staff to do this all the time
Existing methods are
limited
embarrassing to drivers
prone to failure

3. Existing Options Fall Short
Handheld Fobs
Press to alert
No feedback
Push Buttons
Hard to reach
No feedback
Non-Technical
Beep the horn
Embarrassing
All require the driver to go to the station first
There may not be anyone to help - No way of telling the driver

4. Introducing the fuelService app
Find Near You
Able to help you now?
Has your fuel type?
Can you pay by card?
Know Before You Go
Contacts the petrol station before you go
They say if they can help
When You Arrive
Tell them you’re here
They know your car
They tell you how long
Feedback
Rate and provide feedback
Help the garage to improve
Let others know where to go

5. Not just for Smartphones
Please enter the number of the petrol station you want to ask? …
Please enter the number of the pump you are at?
Interactive Voice Service or SMS TXT
Enter the petrol station number
And pump number
No difference for the petrol station
They have the same experience
Stations can be pre-discovered
Station Poster for details of how to use now

6. No need to know before you go
Before fuelService
With fuelService
Use fuelService without knowing about it beforehand

7. Can be deployed today in 10 minutes!
Petrol Stations
Only Needs a Phone
fuelService calls petrol station and asks if you can help.
Press 1 for Yes, 2 for No
Or Use an App
Runs on a smartphone or tablet
Quick and easy to
deploy and use
Fast and Easy
No long conversation
No feeling of guilt
No capital outlay
No equipment to be installed
Reporting
Web Portal
Understand usage
Get Feedback from users
Can be deployed today in 10 minutes!

8. fuelService Walkthrough (1)
Search for help
Search for help
Pick a station
Ask for help
Entered the fuel required and just click Find
Choose a petrol station from either a list of stations or from a map view
fuelService will contact the petrol station and ask them if they can help

9. fuelService Walkthrough (2)
Your Phone Rings
Your phone rings, and you are asked to help. Press 1 for yes, 2 for no. The response is sent to the driver
Drive to the Station
If you said you would help, they drive to the station and use the app to tell you when they arrive
Its fuelService to tell you they arrived, and the pump they are at. You enter how long you will be to help.
Your Phone Rings Again

10. fuelService Walkthrough (3)
The driver is told how long
The information you enter is passed back to the driver so they know what to expect.
Attendant refuels the car
The attendant goes out and refuels the drivers car.
The driver then enters a review
After you help the driver they can provide feedback. You can review this on your portal.

11. Integrates with your payment app
If the user doesn’t have it installed,
we direct them
to install it
If they have your app, we take them directly to pay
With no changes needed to your payment app

12. Full Reporting All through a web interface
Real time or Historical reporting
Drill down to the per station level
Permission based
give access to each station manager

13. Summary – WIN WIN WIN
Solves the refueling problem for disabled drivers
Simple and Easy to use
Know before they go
Nothing to buy
Increase Sales and Loyalty for Petrol Stations
No equipment or installation costs
Equalities Act (2010) requirements - Reasonable Adjustments
Deploy today in 10 minutes
All profits go to Spinal Research Organisations

14. Thank You
fuelService

15. Equalities Act (2010)
The Equalities Act mandates organisations to make reasonable adjustments for the supply of services for disabled people.
FuelService helps companies to make the necessary adjustments.
Citizens Advice Description - adjustment

16. Are Phones allowed in petrol stations
Phone only used in the car – the disabled person won’t be getting out of the car
Phone used before arrival at petrol station
UK Petrol Industry Association guidelines
“Generally, there is no need to restrict the use of mobile telephones in other areas of the forecourt, such as in the shop, in motor vehicles parked on the forecourt or in other non-hazardous areas.”

17. 96% of people have a mobile phone
Who hasn’t got a mobile?
96% of people have a mobile phone
Age Range
Own a Mobile
16-24
99%
25-34
100%
35-54
55-64
96%
65-74
90%
75+
68%

18. What if the phone isn’t answered?
We detect the following
Not Answered – Rings out
Engaged
Answering Machines
The driver is informed and asked to try again
Management Report shows not answered calls
If station is shown to loose a significant amount of business, then they can move to the app version on a low cost smartphone or tablet which can be placed next to the POS system.

19. Infrared/wireless fobs
Few Petrol Stations have the systems
Requires Drivers to purchase a fob
Requires capital investment for petrol station
Feedback Mechanism
Infra-red has no feedback
Wireless is acknowledgement only
Infrared doesn’t work well in the summer
Driver doesn’t know if petrol station has an employee to help before arriving
Also can’t be told if they can’t help as a single manned station can’t come leave the kiosk

20. Non Technical Methods
Beep your horn
Embarrassing for the driver
Petrol Station attendant doesn’t know why?
Attendant can’t tell driver if they can’t help
Wave about disabled badge
Takes a while for attendant to see the driver
Drive by window
Sometimes not possible
Still need to gain attention
Call button on pumps
Very few pumps have this feature
Hard/Impossible to reach
Driver doesn’t know if petrol station has an employee to help before arriving

21. If Staff aren’t allowed phone access
Phones can be locked down to stop outgoing calls
Incoming number can be private to stop incoming personal calls
Use the app for petrol station staff
Put it next to the Point of Sale system
Runs on wifi or 3G data (low data usage)
Web version available for PC based POS systems
App can be locked down to be only thing to run

22. Is this only for smartphones?
SMS Text Message version
Send a text message to ask and receive reply by text
Send location (town) to get list of nearby stations
Voice IVR Version
Call a number and respond with voice or key presses
App provides best experience
7 out of 10 people have a smartphone (increasing daily)

23. What about “bad” petrol stations
Repeated no-answers
We will get in touch with petrol station to give education on how to use the service
Customer ratings and reviews
Allow the customer to give a rating for the station
This will help petrol stations to learn what their customers want
Ratings shown as ‘s