2. eHealth and care: Implementing successful change
Dr Michael Quinn – Clinical Director Encompass Programme
Jason Hall – Director of Health, BT

3. Dr M Quinn - Clinical Director of Encompass Programme
Integrating health and social care
Dr M Quinn - Clinical Director of Encompass Programme

5. HSC Today - Encompass Tomorrow

6. HSC Today – Encompass Tomorrow
Puts us
Standardise Processes –
Do Once, capture once, at point of contact
Consistently
Unambiguous
Prescribing, Diagnoses, Problems, Allergies, Procedures, Nursing
Inconsistent coding = inconsistent costing
Poor decision support
Introduces risk
Makes baselining impossibly complex
Where do we invest for best outcomes? How do we know? How do we measure outcomes?

7. Every transformation is digital now

8. Current Priorities Action: Outcomes: Reducing Care Variation
Mobilising Clinical Workforce
Managing Clinical Workforce
Designing 24/7 Care Services
Outcomes:
Improved Patient Outcomes
More Relevant Outcomes
Why do doctors/nurses not want to work in HSC ?
Not necessarily hospitals

10. 45th STP – We’ve been one for years

11. Bengoa

12. Encompass - part of the Arsenal

13. How Encompass Helps
An ability to see all care input – everywhere – safe handovers / prescribing : boundary-less care!
Elective care centres
Population management
Treatment sets
LTC - Review at risk only – Better Support wellness
diabetes / vascular / cancer follow up / psychiatry
Understanding how patients really use our services / population health
Baseline health data – clinical governance and workflow standardisation
Feel better about risk – let clinicians manage it!
We are still responsible when they’re at home – it’s a partnership

14. Jason Hall BT Health Director NICON 2018 – Delivering Together
18th April 2018

15. Health and care services are facing huge challenges
The NHS is arguably facing its most challenging period since it was created in 1948
The health and social care system faces unprecedented challenges. Constraints on resources, coupled with rising expectations and an escalating demand for services, are placing the current models of health and social care under increasing strain.
Better Health
Better Care
Financial Stability

16. BT has a long-standing commitment to the NHS and care organisations
General Election
General Election
General Elections
IoT
NW & VOICE
SECURITY
MOBILITY 5G
IT INFRASTRUCTURE AI
Local &
Regional
Focus
Transition
Network
2003
2010
2018
2018+

17. Consumer technology trends are shaping health expectations and interactions
1.8m population
Average age is 40
83% of households have internet access
62% of households own a tablet
76% of adults of own a smartphone
58% of adults state that their smartphone was their most important device for going on- line
Spend an average of 20.3 hours on-line per week (2016)

18. The technology trends we can see in practice
Digital Organisation
(cost-effective, flexible &
secure infrastructures)
Digital Employee
(collaborative information sharing anywhere)
Digital Patient
(new ways to deliver care where needed)
Security
(protecting patient data & systems)
Global Digital Exemplars and Accountable Care Systems becoming patterns for the rest of the NHS.
Increased take-up of mobile & flexible working across organisations
Mobility solutions
Unified communications & collaboration
Digital First agenda
Shifting more citizen support to online and mobile devices
Migration from N3 to HSCN
Increased focus on moving ICT to the cloud
NHS Digital support cloud subject to meeting security conditions
Reduce the cost of the existing estate
Doing more with less
Security & compliance increasingly an issue at board level due to high profile security incidents.
… by extending superfast, adding EE Mobile to the WAN to enable an enhanced disaster recovery capability
… in order to meet your business challenges. BT continues to be at the forefront of innovative services such as City Verve and driving the convergence of Health and Regional networks
An integrated and evolving health and social care service built on secure, reliable fast-flowing information between people, organisations and machines.

20. Our Vision
Connected Care Eco-System An eco-system for collaboration and coordination with secure, flexible information sharing across health and social care.
Citizen-centric Care Real-time information and support for citizens, enabling staff and patient engagement, when and where it is required, through digital and mobile technologies in a citizen’s home, community or a traditional care setting.
Digital Hospital A mobile, collaborative workforce and effective resource tracking delivering improved efficiency and real time information to anticipate care and improve planning and demand management.

21. Q&A
@BTBusiness #NICON18