1. IOSA – The IATA Operational Safety Audit Programme
Name of Project
12/11/2018

2. IOSA Programme
Global programme, built on ICAO standards and industry best practices;
Internationally recognized and accepted evaluation system implemented consistently
Goal :
Improve Safety worldwide
Reduce Number of audits

3. Audit Sharing Model One Audit per Airline (24-month Interval)

4. What are the IOSA Audit Standards?
Approximately 900 published operational standards and recommended practices in the ISM E2 (up from 735 in E1)
Focus: operational quality/safety management and oversight
Applicable to audits only; not regulations
Include requirements from ICAO and industry best practices
Bottom line: A well managed airline will meet IOSA Standards

5. What is the Audit Scope? Organization & Management System
Flight Operations
Operational Control/Flight Dispatch
Engineering & Maintenance
Cabin Operations
Ground Handling
Cargo Operations
Operational Security

6. Who Conducts Audits & Training?
Audit Organizations (AOs) accredited by IATA
Organizations must meet strict accreditation standards
Auditors must meet qualification and training standards
Eight AOs have been accredited
Auditor training is conducted by Endorsed Training Organizations (ETOs) accredited by IATA

7. Who are the AOs? In order of accreditation:
Aviation Quality Services GmbH, Germany
ARG/US Pros, USA
Aviation Compliance Solutions Pty Ltd, Australia
Wake (QA) Ltd, UK
SH&E, USA
Morton Beyer & Agnew Inc, USA
Parc Aviation Ltd., Ireland
Quali-audit, France
All AOs offer a global service

8. What does the Audit look like?
The audit itself typically has six experienced auditors on site for five days;
The audit includes line and simulator observations;
The auditors use simple checklists which have the text of the standard embedded within;
The audit is often preceded by a pre-audit visit, to check for preparedness;

9. What are the results?
At the conclusion of the audit, there will be a list of findings and observations;
The airline then develops a Corrective Action Plan to address these findings;
The airline has up to one year to correct the findings
When all the findings are corrected, the airline is placed on the IOSA Registry

10. What is the Oversight Committee?
Up to 25 member airlines and 10 regulatory authorities
Interested observers
Participants include:
Airlines
US DoD
UK CAA
Transport Canada
US FAA
CASA Australia
Scandinavian CAA
DGAC France
ICAO

11. Where does IOSA fit? Fully complementary to ICAO USOAP
NO TYPE OR IMAGES CAN TOUCH THE SKY
Where does IOSA fit?
Fully complementary to ICAO USOAP
Recognized for safety benefits at ICAO 35th and 36th Assembly and the ICAO DGCA Safety Conference
MoC on data sharing between IOSA and USOAP
Integrates the suite of metrics in the Global Aviation Safety Roadmap
Accepted by FAA under DOT/FAA Code-share Safety Guidelines
Not intended to replace Regulatory Oversight
But it can most definitely complement it

12. IOSA Progress
Name of Project
12/11/2018

13. Audits Completed & Saved

14. IATA Board Decision IATA must become a Quality Association -
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IATA Board Decision
IATA must become a Quality Association -
Any airline wanting to join IATA must pass an IOSA audit first
All existing Members must:
Have committed to an IOSA audit by end 2006
6 IATA members did not meet this deadline
Carry out their IOSA audit by end 2007
Complete any corrective action and be Registered by end 2008
Maintain IOSA Registration by being successfully audited biennially

15. IOSA – Assisting Airlines
Name of Project
12/11/2018

16. Partnership for Safety
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Partnership for Safety
High percentage of accidents concentrated in specific regions
Main contributing factors:
Deficiencies in safety management.
Poor training systems.
Flight crew proficiency issues.
A simple, practical approach was necessary
PfS helps airlines in developing nations to meet IOSA

17. Partnership for Safety Main Elements
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Partnership for Safety Main Elements
Training
Practical IOSA awareness seminars:
17 conducted in 2005 and 2006 in AFI, LATAM, Middle East, Russia, Asia Pacific
8 conducted in 2007: Beijing, Sofia, Luanda, Dubai, Amman, Chile, Columbia and Indonesia.
Gap Analysis
Provide an assessment of the airline (7 done in 2005, 26 done in 2006, 43 scheduled for 2007, out of which 37 completed).
Implementation
IATA members in developing regions
Started in AFI, expanded into LATAM, Russia & CIS, Middle East, Asia Pacific
IATA financing plus matching funds
Pratt & Whitney sponsored 8 Safety Courses in 2006
Boeing financed 4 gaps in AFI in 2006

18. Partnership for Safety-Implementation
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Partnership for Safety-Implementation
2007
2007
2007
2007
2007
AFI-2005-
Latam-2006-
ASPAC, MID, Europe/CIS -2007

19. IOSA QA Programme
Name of Project
12/11/2018

20. NO TYPE OR IMAGES CAN TOUCH THE SKY
Enhancing IOSA QA
A standardised global airline safety audit programme;
Airlines and other agencies (such as Regulators) use IOSA Audit Reports;
Feedback from AOs, airlines, and other programme participants is incorporated

21. Internal QA AO and ETO Accreditation;
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Internal QA
AO and ETO Accreditation;
Control of the IOSA Registry and management of IAR’s;
Standards and Change revision management;
AO Master Auditor Lists;
IAR Quality Control (QC) data management;

22. NO TYPE OR IMAGES CAN TOUCH THE SKY
External QA
AOs – IATA Staff plus airline representatives observing actual audit interviews
AO and ETO HQ Audits
AO Management of IAR’s
ETO Training Course Observations
QA Enhancement programme

23. IOSA Benefits
Name of Project
12/11/2018

24. Benefits from IOSA - Airlines
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Benefits from IOSA - Airlines
Capability for safer operations
Improved internal efficiency
Reduced numbers of audits
Codeshare and wet-lease opportunities
Reduced Insurance Premiums

25. Benefits from IOSA - States
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Benefits from IOSA - States
States can access IOSA Audit Reports
enhance and focus their own oversight activities
use IOSA in Foreign AOC and wet-lease determinations
Some States are mandating IOSA
Turkey, Chile, Egypt, Madagascar, and the Arab Civil Aviation Commission
Nigeria, Jordan, Tunis, Mexico, Hungary and others are actively planning
We launched IOSA as a programme for airlines, but States are now seeing the benefits they can gain.
These benefits for States are not only what we believe – they have the full backing of ICAO, including at the recent DGCAs Safety Conference in March. Many States need additional data on airlines, and not just developing nation States.
Several States are looking to mandate IOSA for airlines in their States, and even for airlines operating into their States. It’s a smart move, both from a safety perspective, and from a simple efficiency perspective.
And IOSA has an important role to play in the Blacklist debate. Could an IOSA-Registered airline be blacklisted? Unlikely. Could a blacklisted airline “escape” the list if it became IOSA-Registered? We think – definitely.

26. Some Stats on Findings
Name of Project
12/11/2018

27. Renewal Audit vs. Initial Audit – Audit Findings:

28. Renewal Audit vs. Initial Audit – Audit Findings per ISM Sections:

29. Observations per ISM Section - factored to the ISARPs per Section

30. Nonconformity distribution in the ORG section

31. Non-Conformity distribution in the FLT section

32. Non-Conformity distribution in the DSP section

33. Non-Conformity distribution in the MNT section

34. Non-Conformity distribution in the CAB section

35. Non-Conformity distribution in the GRH section

36. Non-Conformity distribution in the CGO section

37. Non-Conformity distribution in the SEC section

38. Name of Project
12/11/2018