1. Global CE Help for Independent Distributors
Jeff Cooper
May 2018
Cummins Internal Use Only

2. Independent Distributors
Go to gce.cummins.com
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3. Independent Distributors
Select one of the forms below based on the type of issue you have encountered
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4. Independent Distributors
Sample COLS form: Fill out the form and press ‘Submit’ button
Steps:
Fill out the form
Save the form to your computer
Control – Click on the link below
Attached the saved form to the or Copy the data from the form to the
Send the
Cummins Internal Use Only

5. Independent Distributors
After a form is Submitted to Cummins, a support team receives an containing the data entered
The support team will enter the ticket on behalf of the submitter
The submitter will receive an that the ticket has been entered
The submitter will receive an when the ticket changes ticket status
Ticket status can be Open, In Progress, On-hold, or Closed
The s will have all the ticket information in them, including the ticket status, the progress of the ticket (comments by the one working on the ticket), the Work Log (date and time stamp of each stage of the ticket as it progressed), and the Resolution Summary (any notes or comments entered by the person closing the ticket).
Cummins Internal Use Only

6. End of Presentation
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