1. St John Ambulance Please note: Any deviation from the slides contained in the original presentation are not sanctioned by St John Ambulance. Individuals will be held personally liable for any information on additional slides added to this presentation.

2. COPING IN AN EMERGENCY

3. Coping in an emergency and Communication and casualty care
By the end of this session you will be able to:
create an action plan to manage an incident
appreciate the importance of effective communication
know how to make an emergency call.

4. Coping with an emergency
Key points:
Assess the situation
Make the area safe
Give emergency aid
Get help

5. Communication and casualty care
Key points:
Always communicate with the casualty if possible
Listen carefully to what your casualty tells you
Always make sure you have the correct information before dialling 999 or 112.