1. How’s Your On-Time Delivery?
Presented by
Tris Hopkins – Carlisle Brake and Friction
Alex Kim – 32 Soft Inc.
October 10, 2017

2. “Anything that is measured and watched, improves.”
overview
“Anything that is measured and watched, improves.”
― Bob Parsons

3. Tris Hopkins 25 years experience, Progress programming
20 years experience, QAD MFG/Pro ERP system
Expert, Progress DB Admin & Performance Tuning
Competitive running and cycling

4. Alex Kim 32 Soft Founder (2001) QAD Consulting IT Management
ERP Implementations (since 1994)

5. About Carlisle Headquartered in Solon, Ohio R&D Centers:
• United States • Wales • China • Italy
11 Manufacturing facility locations:
• United States • China • India • Italy • Japan • Wales
Over 2,000 Employees worldwide
80+ Years of experience
Quality Management/ISO Certificates

6. About Carlisle Multiple QAD ERP instances. 2009SE on-premise
2015EE (Italy) on-cloud

7. opportunity Improve customer relationships
Assure company sustainability
Increase company profitability

8. Getting started Identify ultimate goal Establish baseline
Define ideal method/tool for tracking
Measure
Analyze
Improve

9. Next steps
Find business partner
Set goals
Scope work
Receive mockup

10. Mock-up

11. Dashboard components
QAD ERP
Cache Table

12. Data loader (excel-based)

13. Process Present proposed solution for approval Delineate tool usage
How used?
By whom?

14. Up and running PO cut; worked in solution (3 weeks)
Testing and adjustments (2 weeks)
Go Live!
Usage (6 weeks)
Phase II requests submitted and added

15. Results Current state measured and understood Trends emerged
Critical drivers identified
Deeper analysis afforded
Decision support enhanced
Corrective actions addressed promptly
On-time rates improved

16. carlisle Results Action and inaction effects known
Perception is measurable
Carlisle is on-track!

17. Final dashboard notes Flexible design Accommodating structure
Adaptable for other KPIs
Supplier Performance
Operational Efficiency
Production Downtime

18. Why 32 soft? Proof of concept QAD expertise Real scenarios
QAD user validation
Client inclusion in development
QAD expertise
Breadth and Depth
Consulting, Management, User
Plethora company sizes, industries & geographical locations

19. More reasons why! Catalyst for operational efficiency
Case Study?
100 unique offerings
100% Money back guarantee
ROI within first 6 months

20. Questions? Q A

21. Homework Challenge Take a good look Identify opportunities
Determine options