1. Employee Assistance Program

2. What is included in your EAP?
24 hour toll free number
Calls answered by qualified professional counselors
Access to phone line as often as needed with no annual restrictions
Appropriate and timely referral services
Quality face to face visits with qualified professional counselors
Promotional materials for your employees

3. These additional services too:
On site Critical Incident Stress Debriefing (CISD) services
Total program confidentiality/reporting
Financial and legal services

4. What is the benefit of an EAP?
It promotes a safe, healthy, and efficient work and home environment for all employees and their immediate family members, improves employee morale, productivity, protects a company’s workforce, and can save the company money on training, healthcare, staff turnover, and other things

5. EAP assistance services include:
Personal problems
Depression
Job stress
Marital and relationship issues
Harassment
Alcohol/substance abuse
Separation and loss
Balancing work and family
Behavioral addictions
Including: problem gambling, shopping, video/computer games, pornography/sex, exercise

6. Additional services … Including: Phone calls Assessment
Brief crisis intervention
Problem solving/trouble shooting
This is NOT therapy
Referral for face to face visits for therapy
Financial advice and legal assistance for employees and their families

7. Assessment, Intervention, &Treatment …
A toll free number is provided and is available to all immediate family members:
Calls answered 24 hours a day
Calls answered by qualified masters level mental health professionals
Callers can access phone line as often as needed with no restrictions – number of calls is unlimited

8. Our EAP Counselors provide …
Assessment of issue
A brief telephone crisis intervention
Consultation
Referral to other resources if deemed necessary and appropriate

9. There are 2 types of EAP Calls:
Voluntary calls: Made by the employee or family member to seek help for difficult or challenging situations
Mandatory calls: Employer makes the employee contact the EAP as a result of a documented problem related to poor job performance by the employee or a positive drug or alcohol test result for the employee. The employee is required to contact the EAP as a condition of their continued employment.

10. As a supervisor, how do you know when to make a mandatory referral to the EAP?
Behavior/symptom checklist
Severity of the problem
Are employee’s safety at risk?
Is company property at risk?
When there is more at risk, you will want to make it a mandatory referral.
In some situations you may want to call Law Enforcement

11. Behavior/Symptom Checklist
Absenteeism
Patterns of tardiness (arriving late, leaving early, taking long lunches)
Conflicts with co-workers
Increased accidents
Decreased production
Checklist for reasonable cause signs and symptoms (handout- available for copies)
Document occurrences/patterns

12. Mandatory Referral Process …
Meet with employee to discuss the situation
Inform the employee of the job performance and behavioral issues that have been observed and documented. DO NOT diagnose, just talk about behaviors observed.
Together with the employee, complete and sign the mandatory referral form and the release of information form (handout-available for copies), and FAX both forms to the EAP at
DER, please call the EAP at to inform them that the paperwork is being faxed.
The employee is required to call the EAP within 48 hours of signing the paperwork.
The EAP will report provider appointment date and time to DER.
The EAP will report employee’s attendance or non-attendance at first appointment to DER.
Further communication regarding the employee’s progress will take place between the provider and the DER.

13. In-Coming Call Sequence …
Employee, spouse and/or dependent calls
Professional answers the call and the discussion of the caller’s problem or issue is addressed.
Master clinician will determine if a FTF (Face To Face) visit is needed:
If YES…Counselor reviews caller’s needs then makes a referral to a provider in the caller’s area. If after normal business hours, the referral will be made the next business day. The provider will call the employee to schedule an appointment.
Client pursues treatment referral.
If NO FTF is required, Professional provides phone counseling to defuse situation in meeting the needs of the caller.
Professional invites caller to access the 800 number again if necessary to resolve the issue.
Only the employee may reveal his or her treatment.

14. EAP Eligibility? The EAP provides:
Face to Face visits for employee and or family member annually
Unlimited number of phone calls to the 24/7/365 Call Center
Family members include:
Spouse
Children living under your financial care
Includes college students living away from home

15. Total Confidentiality Reporting
Confidentiality is the cornerstone for any effective Employee Assistance Program.
Employee has the right to seek assistance and to
know their problems will be kept in strict confidence
Only the employee may reveal his or her treatment
For voluntary contacts to the EAP, no information will be shared with the DER. For mandatory referrals to the EAP, basic information about the referral will be shared with the DER.
Total Program Confidentiality Always!

16. Added Benefit Financial & Legal
Civil and consumer issues
Personal and family legal services
Business legal services
Tax preparation and consultation
Real estate
Through a contract with a professional national agency, callers are transferred to experts who will provide the employee assistance with many types of legal and financial matters, at a 20% Fee discount. Legal issues concerning the employer are not covered.
Criminal matters
IRS matters
Financial matters
Financial services
Estate planning law

17. How this benefit works…
Initial consultation (phone or face to face) per each legal or financial issue, at no charge
If employee needs continued representation and wishes to keep participating professional’s services Employee will receive a 25% discount off the normal rates for these legal or financial professional’s services
There is unlimited access to the program’s core web site which contains:
Information on more than 1,000 legal and financial topics - Over 1,200 legal and financial forms
This service provides: Advice, Consultation, Representation or contracts, incorporation, partnerships, and other commercial activities

18. Financial Support too…
Professionals help individuals with financial planning
Professionals will assist individuals in charting a financial path
Professionals will assist individuals to:
Accumulate savings
Invest savings into a well diversified portfolio

19. Civil & Consumer Issues …
These services include:
Retail transactions
Warranty and consumer product matters
Government entitlements and benefits
Advice on small claims court
Other general legal matters

20. Real Estate Matters…
This service includes:
Assistance in the acquisition or sale of real estate property
Lease and rental agreements
Property boundary disputes
Other matters surrounding real estate

21. Estate planning Law … These services include: Wills
Estate planning law firms have agreed to prepare the most popular of estate planning/asset preservation vehicles at 25% off standard fees
These services include:
Wills
Revocable living trusts
Charitable trusts

22. Personal & Family Legal ….
These services include:
Adoption
Guardianship
Custody
Support matters
Divorce
Separation
Annulment issues
Name changes
As well as other domestic or family law issues

23. Criminal Matters … This service includes:
Defense of misdemeanor criminal acts of all kinds
Defense of felony criminal acts of all kinds

24. Tax Preparation & Consultation ...
Members are entitled to receive a thirty minute income tax planning consultation per year on each separate tax issue they encounter
Preparation of personal income tax documents
Handled by a CPA
Members given a preferred rate reduction of 25% from CPA’s normal fee

25. IRS Matters ….
These services performed by former, senior level IRS employees
These specialists negotiate with the IRS on the members behalf
Possible audit situation or to assist member with lien or balance due – professional will work for the most favorable outcome

26. WELLNESS PROGRAM… HEALTH RISK ASSESSMENTS GENERAL HEALTH BURNOUT
DIET AND NUTRITION
EMOTIONAL HEALTH
FITNESS
SLEEP HEALTH
STRESS
CANCER PREVENTION
DEPRESSION

27. WELLNESS PROGRAM… WELLNESS TOOLS INCLUDE BODY MASS INDICATOR
CALORIE BURNER CALCULATOR
BODY WIGHT CALCULATOR
TARGET HEART RATE CALCULATOR
SMOKING CESSATION
BACK AND KNEE PAIN ACTION PLANS
RECOMMENDED CHECKUP REFERENCE LIST
STRESS MANAGEMENT
SUBSTANCE ABUSE

28. Employee Assistance Program
Call if you have any questions or need an EAP Professional
Master Level Clinician Available 24/7/365