1. YOUR EMPLOYEE ASSISTANCE PROGRAM: MANAGER ASSISTSM SERVICE
Understanding
your program benefits

2. WHAT IS MANAGER ASSIST? YOUR EMPLOYEE ASSISTANCE PROGRAM
Management positions can be rewarding but also very challenging. Regardless of your experience, supporting an individual or a team while focusing on business needs can often be difficult.
In addition to the support available to you as an employee through your Employee Assistance Program (EAP), the dedicated ManagerAssist service offers you a wide range of support in your role as a manager, team leader or supervisor.
ManagerAssist provides information and support on any subject that is affecting you,
an individual or your team.
YOUR EMPLOYEE ASSISTANCE PROGRAM

3. BENEFITS TO YOU YOUR EMPLOYEE ASSISTANCE PROGRAM
An extra resource in your “management tool kit”*
Dedicated telephone number and assistance
Free of charge
Confidential
Staffed by senior case managers
Independent and impartial
YOUR EMPLOYEE ASSISTANCE PROGRAM
* In addition to the support provided by your employer and Human Resources Department

4. HOW TO USE MANAGER ASSIST
You can use the service as a sounding board for talking through concerns you have about an individual, team or “people” situation
You can obtain advice and support on ways to assist employees with any issues they are facing
You can receive coaching and guidance on management skills, e.g., managing a diverse team and listening skills
YOUR EMPLOYEE ASSISTANCE PROGRAM

5. EXAMPLES OF ISSUES COVERED
Health, Safety and Well-being
Drugs and alcohol
Mental health
Health and safety
Occupational health
Well-being initiatives
Stress/Work-life balance
Rehabilitation
Learning and Development
Careers
Coaching and training
Management techniques
Listening skills
Leadership
YOUR EMPLOYEE ASSISTANCE PROGRAM
Diversity and Equality
Bullying and harassment
Dignity at work
Discrimination
Equality
Diversity
Disabilities and sickness

6. EXAMPLES OF ISSUES COVERED
Organizational Issues
Managing change
Retention
Contingency planning
Flexible work arrangements
Relocation
Restructuring
Redundancy
Trauma/Critical Incidents
Loss of a colleague
Workplace accidents
Assault/Violence
Security/Terrorist incidents
Transportation accidents
YOUR EMPLOYEE ASSISTANCE PROGRAM
Performance Management
Appraisals and supervision
Disciplinary hearings
Grievances
Absence and attendance
Conflict and mediation
Performance

7. THE PRESSURE-PERFORMANCE CURVE
YOUR EMPLOYEE ASSISTANCE PROGRAM

8. BENEFITS TO YOU YOUR EMPLOYEE ASSISTANCE PROGRAM
Without pressure we get bored and switch our focus to other tasks
Positive amounts of pressure stimulate us to achieve, grow and learn
When we are stretched and challenged, we perform well
But too much pressure can lead to stress.
Stress impacts negatively on workplace performance and personal well-being
YOUR EMPLOYEE ASSISTANCE PROGRAM

9. RECOGNIZING THE EARLY SIGNS OF STRESS
Physiological
Weight loss/gain
Frequent colds or flu
Skin irritations
Backaches
Headaches
Chest pains
Workplace accidents
Behavioral
Excessive sick leave
Lateness
Disruptive behavior or withdrawal
Change in the quality/quantity of work
Missed deadlines
Increased speed of talking
Reliance on alcohol/drugs
Scruffy appearance
Hygiene issues
YOUR EMPLOYEE ASSISTANCE PROGRAM
Mental
Difficulty focusing or following instructions
Prone to errors
Forgetfulness
Decrease in alertness
Decrease in concentration
Emotional
Mood swings
Apathy
Hostility
Tearfulness

10. INFORMAL REFERRALS YOUR EMPLOYEE ASSISTANCE PROGRAM
An individual may approach you in distress or with a concern, or you may identify an employee in need
You can encourage them to contact the EAP, reminding them of the support available, and its confidentiality and independence from your organization
You may also wish to offer the employee a private space and some time to contact the EAP
YOUR EMPLOYEE ASSISTANCE PROGRAM

11. FORMAL MANAGEMENT REFERRALS
Helps an organization and manager demonstrate their Duty of Care toward an employee
An integral part of internal management processes, e.g., addressing poor performance or unusual behavior, disciplinary protocol, or assistance in returning to work after a long absence
Triggered by a simple referral form with employee consent to contact/be contacted by the EAP
Referrals can originate from OH, HR or line management
Varying levels of feedback provided – with the consent of the employee
Neither the manager nor the EAP can force an individual to seek assistance – but the EAP will confirm whether or not the employee has made contact/been contacted
YOUR EMPLOYEE ASSISTANCE PROGRAM

12. CRITICAL INCIDENTS AND TRAUMA SUPPORT
Appropriate for employees, whether directly involved in an incident or not
One-to-one, confidential support available through the EAP
On-site Critical Response Teams can be mobilized
Structured debriefings take place within hours
Examples of critical incidents include: - An on-site accident, e.g., an explosion or fire - The death of a colleague - Transportation accidents, e.g., a car accident or helicopter crash - A threatened, or real, assault or violence Security and terrorist threats/incidents, such as an armed robbery or bomb threat
YOUR EMPLOYEE ASSISTANCE PROGRAM
Please note: The provision of on-site support may be at an additional cost

13. ACHIEVING BALANCE THROUGH TOTAL WELL-BEING
Free, Confidential, Around-the-Clock Support
MANAGER ASSIST LINE:
FAX NUMBER:
CRITICAL INCIDENTS: