1. IT&R Business Center - HR Employee Mediation Program

2. What is mediation?
Mediation is a method of alternative dispute resolution (ADR) that can help disputing parties handle conflict constructively in a neutral and confidential environment.
Mediation is voluntary, private, and confidential
Helps to facilitate communication and understanding between disputing parties
Provides a private and neutral forum for employees to voice their conflict
Mediation uses a problem-solving approach rather than an adversarial approach

3. Who can be a mediator?
A certified mediator requires mediation training, mentorship, and mediation certification.
Complete an approved Certified Mediation Training Program
Complete Mentorship/Observation requirements with certified mediator
Certification through Supreme Court of Florida Alternative Dispute
Resolution Center
Annual CEU requirements

4. Benefits of mediation in the workplace…
Employees are in control of finding a resolution to their conflict
Facilitates communication by helping employees consider each other’s perspectives
Can help improve interpersonal relationships in the workplace
Employees can manage conflict constructively before it escalates
Can help restore communication and improve work environment

5. Requesting Mediation
Any employee, supervisor, or department head can request mediation directly with mediator. You may contact mediator by phone at Ext or by stopping by ITRBC/HR office in PII, Ste. 232.
To ensure confidentiality, please do not use to communicate with mediator regarding mediation needs
Mediator does not need to know what the conflict is prior to scheduled session. Issues are discussed during mediation session only
Mediator will contact parties involved to verify willingness to participate in mediation
Both parties must agree to participate in mediation session
Mediation session is scheduled in a neutral place, such as a conference room outside of employees’ work area, at a date/time/location that is convenient for parties involved

6. Campus Resources
The following campus resources are available to all faculty and staff free of charge.
Employee Assistance Program (EAP)
Community Counseling & Research Center (College of Education Graduate Students) (
UCF Ombuds Office (

7. Questions?