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Chapter 1 An Overview of Marketing

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1 Chapter 1 An Overview of Marketing
Copyright ©2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

2 Lo Discuss the importance of global marketing
Chapter 5 Developing a Global Vision Lo Discuss the importance of global marketing Discuss the impact of multinational firms on the world economy Describe the external environment facing global marketers Identify the various ways of entering the global marketplace List the basic elements involved in developing a global marketing mix Discover how the Internet is affecting global marketing

3 Global Marketing, Global Vision, and GDP
Chapter 5 Developing a Global Vision LO 1 Global marketing: Targeting markets throughout the world Global vision: Recognizing and reacting to international marketing opportunities Gross Domestic Product (GDP): Total market value of all final goods and services produced in a country for a given period Over the past two decades, world trade has climbed from $200 billion a year to more than $18 trillion in merchandise exports. Many countries depend more on international commerce than the United State does. France, the United Kingdom, and Germany derive 28, 30, and 46 percent of their respective gross domestic products (GDPs) from world trade. Only large multinational companies have seriously attempted to compete worldwide. However, more and more small and medium-sized companies are now pursuing international markets. Discussion/Team Activity Discuss ways that small- and medium-sized firms can compete in a global environment with limited resources.

4 Job Outsourcing and Inshoring
Chapter 5 Developing a Global Vision LO 1 Outsourcing: Sending U.S. jobs abroad Leads to corporate growth, efficiency, productivity, and revenue growth Inshoring: Returning production jobs to the United States because of rapid consumer product innovation Innovation forces the need to keep product designers, marketing researchers, logistic experts, and manufacturers in close proximity Discussion/Team Activity Discuss examples of the downside of globalization. Debate the ethical issues associated with foreign “sweatshops.”

5 Benefits of Globalization
Chapter 5 Developing a Global Vision LO 1 Expands economic freedom Spurs competition Raises a nation’s productivity and living standards if it opens itself to the global market Offers access to foreign capital, global export markets, and advanced technology Promotes higher labor and environmental standards Acts as a check on government power Traditional economic theory says that globalization relies on competition to drive down prices and increase product and service quality. Business goes to the countries that operate most efficiently and/or have the technology to produce what is needed.

6 Costs of Globalization
Countries create trade barriers to boost exports and limit imports Globalization leads to people being laid off from their jobs Most workers do not find jobs in other cities or industries

7 Pros and Cons of Multinationals
Chapter 5 Developing a Global Vision LO 2 Pros Cons Accounts for 20 percent of U.S. private Jobs Technology is capital intensive and does not necessarily increase employment Provides 25 percent of all private wages Support governments that benefit the company and not necessarily the country and its people Spend $ 680 billion in R&D May take away more wealth than they generate To counter criticism about taking away more wealth than they generate, more and more multinationals are taking a proactive role in being good global citizens. Sometimes companies are spurred to action by government regulation, and in other cases multinationals are attempting to protect their good brand names. 7

8 Global Marketing Standardization
Chapter 5 Developing a Global Vision LO 2 Global marketing standardization Production of uniform products that can be sold the same way all over the world Multidomestic strategy provides a variety of strategies instead of offering the same product Multidomestic strategy: Subsidiaries of multinational firms are allowed to compete independently in domestic markets Multinational corporations operate somewhat differently in each country with a strategy of providing different product features, packaging, and advertising. According to Ted Levitt, communication and technology have made the world smaller, and thus the emergence of global markets for standardized products, as opposed to segmented foreign markets with different products. Even though global marketing standardization should enable companies to lower production and marketing costs, success is based on variation and not on offering the same product everywhere. One method of this type of variation is through a multidomestic strategy. Discussion/Team Activity Discuss products and services that are successfully marketed as globally standardized products. Examples include Camay soap, Crest toothpaste, Head and Shoulders shampoo, and Pampers diapers.

9 External Environment Faced by Global Marketers
Chapter 5 Developing a Global Vision LO 3 Culture Economic development Political structure Demography makeup Natural resources Many of the same external environmental factors that operate in domestic markets also apply to global markets. Culture underlies the family, the educational system, religion, and the social class system. A company with no understanding of a country’s culture is doomed to fail. Furthermore, cultural blunders lead to misunderstandings and perceptions of rudeness or even incompetence. Language is an important aspect of culture. It must be paid attention to when translating product names, slogans, production instructions, and promotional messages. Each country has its own unique customs and traditions that determine business practices and influence negotiations with foreign customers. Level of economic development in countries where a global marketer operates also affects the international market. Complex and sophisticated industries are found in developed countries Basic industries are found in less developed nations Global economy is of an intertwined nature Government policies run the gamut from no private ownership and minimal individual freedom to little central government and maximum personal freedom. As rights of private property increase, government-owned industries tend to decrease The least regulated and most efficient economies are concentrated among countries with well-established common-law traditions, including Australia, Canada, New Zealand, the United Kingdom, and the United States. Others are Singapore and Hong Kong

10 Methods of Entering the Global Market
Chapter 5 Developing a Global Vision LO 4 Exporting Buyer for export Export broker Export agent Licensing Contract manufacturing Joint venture Direct foreign investment Many firms form multinational partnerships—called strategic alliances—to assist them in penetrating global markets; strategic alliances are examined in Chapter 7.

11 Elements in Developing a Global Marketing Mix
Product decision strategies One product one message, invention, adaptation, and adaptation Distribution Adequate infrastructure and finding the right franchise contribute to efficient distribution Pricing Simplifying a product leads to lower prices Exchange rates: Price of one country’s currency in terms of another country’s currency

12 Dumping and Countertrade
Chapter 5 Developing a Global Vision LO 5 Dumping: Sale of an exported product at a lower price than that charged for a similar product in the home market of the exporter Countertrade: Form of trade in which all or part of the payment for goods or services is in the form of other goods or services

13 Global marketers use social media:
e-Commerce Chapter 5 Developing a Global Vision LO 6 Opening an e-commerce site puts a company in the international marketplace Internet-based economy remains hindered by brick and mortar rules, regulations, and habits Global marketers use social media: Because it is popular around the world To understand customers For global brand building Lands’ End is not allowed to mention its unconditional refund policy on its e-commerce site in Germany because German retailers, which normally do not allow returns after fourteen days, sued and won a court ruling blocking mention of it.

14 Key Global marketing Global vision Gross domestic product (GDP)
Outsourcing Inshoring Multinational corporation Capital intensive Global marketing standardization Multidomestic strategy Balance of trade Balance of payment Mercosur Uruguay Round World Trade Organization (WTO) General Agreement on Tariffs and Trade (GATT) North American Free Trade Agreement (NAFTA) Dominican-Republic- Central-America Free Trade Agreement (CAFTA-DR)

15 Key 2 European Union (EU) World Bank International Monetary Fund (IMF)
Group of Twenty (G-20) Exporting Buyer for export Export broker Export agent Licensing Contract manufacturing Joint venture Direct foreign investment Exchange rate Floating exchange rates Dumping Countertrade

16 Summary Global marketing has become imperative for business
Multinational corporations move resources, goods, services, and skills across national boundaries without regard to the country in which their headquarters are located Many of the same environmental factors that operate in the domestic market also exist internationally

17 Summary2 One of the most important reasons companies decide to go global is to earn additional profits To succeed, firms seeking to enter into foreign trade must still adhere to the principles of the marketing mix In many respects, going global is easier than it has ever been before

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