1. Operating a Sandwich Stall using Agile Methodologies
Deepak Durgaprasad Bhatt, Agile Coach
Accenture

2. Abstract –
Agile has been adopted in the IT industry on a very large scale in the recent times. The Quick turnaround time and the Iterative and Incremental methods have done wonders in this Industry. But can this approach work in other industries. This study tries to answer this question where we have taken the Scrum and Kanban approach (SCRUMBAN) of Agile methodology to run a Sandwich stall which has been recently opened. The study follows all the Agile ceremonies and also has a Dedicated Product Owner, Scrum Master and the Development and Operations Team. This study runs for 4 sprints and proves that Agile and DevOps can be adopted in other Industries too successfully. With the Involvement of Stakeholders and Team on daily the product turnaround time is very significant and the Return on Investment (ROI) is very quick.
DevOps introduced us to world of having Cross-functional Team where each individual on the Team is capable of taking Additional responsibilities. The same is true about the paper here where every person working in the stall has to perform different set of duties on a weekly manner thus becoming trained cross functionally. Also Continuous Delivery has been made possible by using these methodologies. This paper attempts to bring 3 different methodologies Scrum, Kanban and DevOps and implement it in running a Sandwich stall to see the difference these methodologies can have in a Non - IT world.

3. About the Paper:-
This Paper is an attempt to see how Agile Methodologies would work in an Industry which is Non- IT.
There was nothing out there suggesting use of Agile in Food Industry
Total of 4 sprints along with Sprint Zero were used in this paper
Agile Methodologies like ScrumBan and DevOps are reflected in the process followed
Profits were reaped just after 2 months of adopting this practise

4. Pre Requisite:-
Only 2 Sandwiches are going to be offered at the Opening.
ScrumBan was the Agile Framework to be adopted
WIP Limit – 3 for Product Backlog
WIP limit – 2 for Sauces
WIP Limit – 1 for new offering per Quarter
Sprints – 2 weeks
Team Size – 1 Product Owner, 1 Scrum Master, 6 Development Team

5. DevOps:- The Team uses the 5c’s methodology during the whole process
Continuous Integration
Continuous Testing
Continuous Deployment
Continuous Monitoring
Continuous Feedback

6. Product Backlog:- Payment Option Potato Sandwich Chicken Sandwich
Proper Process in Place
New Sauce
New Flavour
New Type of Bread
New Category (e.g. Paneer, Egg)
Food Delivery
Feed Back Survey Forms

7. Work Breakdown:-
Product Owner – Interacts with Customer and Collects Feed Back
Scrum Master – Makes Sure the Team is following Agile Methods
1 Development Team – Making sure everything is clean
1 Dev Team – Making Sure Veggies are there throughout the day
2 Dev Team – Handling the Vegetarian Counter
2 Dev Team – Handling the Non Vegetarian Counter

8. Sprint Zero (2 weeks) :- Make Sure Infrastructure is in place
Make Sure People with Proper Skill sets are in Place
Make Sure a Product Backlog is in Place
Sprint Planning takes Place
User Stories are in Place
User Stories related to Product Backlog Items chosen are identified (For 2 Sprints)
Estimations are done for User Stories

9. Investment made Sprint Zero:-
Stall – Rupees per month for Rent
Workers wage –
For Scrum Master – 5000 Rupees per month
For Stall workers – 3500 per month
Total Expenditure in wages is = *6 = Rupees
Cost of equipment
2 Grillers – 5000 Rupees
Cleaning Material – 1500 Rupees
So Investment made in Sprint 0 is Rupees

10. Sprint One, Two, Three and Four (2 weeks) :-
Only 3 things are taken from the Backlog
Sprint Planning happens
Tasks are identified and distributed
Daily Stand up happens
Product Backlog Refinement ( Near the end of 2nd week)
Sprint Demo – Happens every 2nd Thursday through feedback forms
Sprint Retrospective – At the end of the week
New Sauce or New Offering for Sprint 2 is discussed based on feedback form
Impediments faced and Resolutions

11. Investment made Sprint One, Two, Three and Four:-
Investment Made – 7960 Rs
Total Earnings
Sprint 2 ( New Sauce Introduced)
Investment Made – 8300 Rs
Total Earnings
Sprint 4 ( New Sauce Introduced)
Investment Made – Rs
Total Earnings – Rs
Sprint 3 ( New Sandwich introduced)
Investment Made – Rs
Total Earnings

12. Profit made from First Quarter:-
Total Investment after 2 Months (4 Sprints) is
Total Returns after 2 Months (4 Sprints) is
Profits:
Total profits after 2 Months (4 Sprints) is 19321

13. References & Appendix:-
Appendix A - Feed Back Form Sample
Questions to be filled
(1) Name of the Customer:
(2) What is their opinion on Vegetarian Sandwich? (Please Circle a Choice)
Very Good Good Average Bad
Suggestion:-
(3) What is his/her opinion on Non - Vegetarian Sandwich? (Please Circle a Choice)
(4) What option would thy like to see in future? (Please Circle a Choice)
New Offering New Bread New Sauce Delivery Mode of Payment
(5) How much time did they have to stand in line? (Please Circle a Choice)
7 minutes minutes minutes 20 minutes
(6) How soon were their grievances addressed if any? (Please Circle a Choice)
5 minutes minutes minutes 20 minutes
(7) From a Hygiene perspective how would they rate the stall? (Please Circle a Choice)
 Any other Suggestions:

14. References & Appendix
Appendix B – Data Collected

15. Author Biography:-
Deepak Bhatt is a Independent Agile Business Consultant. Masters in Telecommunications from Widener University, USA. He has been working in Agile Methodology for past 6 Years. He has successfully mentored projects as a Scrum Master and Agile Coach. Overall he has 14 years of experience working in Field of IT. His experience ranges across various domains like Insurance, Banking, Healthcare and Lottery
Certifications:
SPC4.0 Certified
Certified Scrum Master (CSM)
LKP (Lean Kanban Professional)
SAFe Agilist (SA)
SASM Trainer Certified
Prince 2 Practioner
Six Sigma Black Belt
ITIL Foundation
ISTQB Foundation
AHM 250
Oracle Health Care Specialist

16. Thank You!!!