1. Heartland Health 2009 MBNQA – Sector: Healthcare
Justin Blount, Ivaylo Borisov, Tie Duan

2. ETM 627 Quali2ty Management – Dr. Joan Burtner – September 16, 2014
7 sections
Leadership; strategic planning; customer focus; measurement, analysis, and knowledge management; workforce focus; process management; results
9 pages of Abbreviations
ETM 627 Quali2ty Management – Dr. Joan Burtner – September 16, 2014

3. ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014
Leadership
ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014

4. ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014
Strategic Planning
ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014

5. ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014
Customer Focus
ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014

6. Measurement, Analysis, and Knowledge Management
ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014

7. ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014
Workforce Focus
ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014

8. ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014
Process Management
ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014

9. ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014
Results
ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014

10. ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014
References
/Heartland_Award_Application_Summary.pdf
/Heartland_Health_Profile.pdf
*All figures taken from Heartland Health’s MBNQA award application summary (ref. 1)
*Images from title slide taken from Heartland Health’s MBNQA profile (ref. 2)
ETM 627 Quality Management – Dr. Joan Burtner – September 16, 2014