1. Data and Analytics Point of View

2. Phil Antonelli Dir. Business Strategy and Innovation
Xerox (soon to be CONDUENT) Learning Services
@pantonelli

3. The Learning Marketplace
Workforce skills are an essential element to remaining competitive in today’s world. Therefore, senior leaders expect learning to positively impact business results, but the ability to analyze that impact is seldom realized. Further, learners are expecting personalized learning through access to content anytime, anywhere, in a meaningful way; but it is difficult for most organizations to design and implement this type of learning.
Ensuring that a workforce –whether employees or partners – has the right knowledge, skills and ability to perform their roles effectively, is critical to organizational competitiveness and growth of the business.
Learning provides the best route for organizations to do so but it must be designed “right”:
Learning MUST be aligned directly to business objectives.
Learning content must be personalized to exactly what a “learner” needs at the moment it is needed and created as small nuggets, with spacing in between providing opportunities to practice.
November 12, 2018

4. 30% of organizations Only Sound familiar?
link overall business performance to skills acquired through learning programs.
Only
30% of organizations
Source: McKinsey research, Learning & Building capabilities for performance, January 2015
Sound familiar?
Linking business performance to skills acquired through learning programs is one of the most critical components of ensuring you are wisely spending your learning investment, as an organization. Most organizations struggle with this, but according to the research, companies that build skills most effectively do a better job of linking those skills to performance and of meeting business targets. (Exhibit 7, - the group of non-effective capability-building respondents.)
At the organizations that do measure impact, employee or manager feedback is the most commonly cited metric; only 13 percent say their organizations calculate the quantifiable returns on their learning investments.

5. Current learning measurement methods aren’t working
It is time to rethink our approach and start fresh.
November 12, 2018

6. Information Optimization
Analytics
Where do you spend your time and effort?
Prescriptive Analytics
Using advanced analytics to make it happen.
Predictive Analytics
Using past data and advanced analytics to predict what will happen.
Information Optimization
Diagnostic Analytics
Using data modeling to infer knowledge to help diagnose why it happened.
Descriptive Analytics
Collecting reliable, clear data to describe what happened.

7. Data from Learning Systems
LCMS
LMS
LRS
Virtual Learning Platforms
Video Platforms
Survey Tools
This data is great but it gets really interesting when you add…

8. Data from Enterprise Systems/Tools
HRIS
Talent Management Suites
ERP
Document Repositories
Accounting
CRM
CMS
SCM

9. Disregard the “x” – focus on the API
What has all this to do with xAPI?
Disregard the “x” – focus on the API
A standard to extract, transform, load (ETL) data
November 12, 2018

10. Our Plan to Solve the Problem
Process
Engage executive stakeholders
Identify outcomes and develop performance measures.
Enterprise level
BU level
Program level
Create and implement a data collection plan.
Analyze the data.
Communicate the results.
Reflect, learn, take action (rinse and repeat).
ELT via xAPI
SCORM
People data
Business data
Other dataS
Analytics
Multiple Algorithms
Neural Networks, Decision Trees, AI, NLP, Support Vector Machines
Applied across learning and enterprise systems

11. Actions from Analytical Insights
Benefits to the Business
Selecting employees who are mostly likely to meet the needs of the business.
Reducing time to proficiency.
Training initiatives that drive business outcomes.
Identifying Hi-pos and prescribing personalized learning paths.
Benefits to the Learner
Personalized learning paths that adapt content and experience based upon role, preference, and interest.
“Over the top” services that deliver context aware content to support point of need learning.