1. Analisis Proses Bisnis by : Sol’s

2. Business Process Improvement Toolbox Second Edition, 2007 American Society for Quality

3. Business Process Improvement Workbook Mc-Graw Hill, 1997

4. Business Process Change, 2nd Edition A Guide for Business Managers and BPM and Six Sigma Professionals By Paul Harmon

5. Business process change: reengineering concepts, methods, and technologies Idea Group Publishing, 1998

6. Business Process Improvement (BPI)

7. Why is Improvement Necessary

8. A BPI Framework

9. Elements of BPI Framework

10. Elements of BPI Framework

11. Elements of BPI Framework

12. The Deming Wheel-Roda Deming

13. Stakeholder Model