1. SINGLE DIGITAL GATEWAY REGULATION AND THE ONCE ONLY PRINCIPLE
Loukia Demiri
Hellenic Ministry of Administrative Reconstruction
6th Meeting of the EU Network on Public Administration and Governance
THE ASPECTS OF THE “ONCE ONLY” PRINCIPLE (OOP) May 2018 / Heracleion - Crete

2. Single Digital Gateway: a new opportunity
Proposed Regulation (Article 2):
A single digital gateway ("the gateway”) shall be established by the Commission and the competent authorities in accordance with this Regulation. The gateway shall consist of a common user interface integrated in a single portal managed by the Commission and shall link to relevant national and Union websites.
The gateway shall give access to (a) information on rights, obligations and rules (b) information on and links to procedures (c) information on and links to assistance and problem solving services – EU and National level
Interface accessible in all official EU languages
13 proposed key fully online procedures
(SDG…..) facilitates the use of procedures by users from other Member States and supports the implementation of the "once only" principle

3. Today’s Reality
Increasing Number of Citizens and Businesses wish to move / study / work / do businesses / etc to another EU country
Lack of Clear and Comprehensive Information on Administrative Procedures and National Legislation
Reduced Number of (Semi-)Online Procedures – Even Less for Non-Domestic Citizens/Businesses
Evidences (docs or data) Required by National Public Authorities need often to be officially translated and/or certified by the competent Public Authority of the Home Country
Former EU initiatives have partly addressed the problem - services offered are not interoperable and often ignore users’ needs and expectations
Online Assisting Services not disseminated enough: EU citizens / businesses are not aware of where to turn to when in problem

4. Single Digital Gateway Outline
Member States
Commission
Information
Procedures
Assistance
User interface for search
User interface for feedback
Citizens and businesses

5. Single Market Boosting
A Centralized Point for all MS under the EC umbrella  EASY ACCESS
Access to Rights, Procedures and Services  INFORMATION
Assistance / Problem Solving Services  HELP
Obligatory Compliance according to Specific Timetable (Key Procedures)  DIRECT AVAILABILITY
Obligatory Extension of National Services to Cross Border level  NON- DISCRIMINATION
Creation of a Coordination Group (EU and MS)  COOPERATION
Direct Retrieval of Evidences by the Competent Authorities (OOP)  REDUCED ADMINISTRATIVE BURDEN
Fully Compliant with the e-Gov Action Plan and the EU initiatives and specifications (eIDAS Regulation, eJustice Portal, BRIS, etc)  COMPATIBILITY

6. Initial (Key) Procedures
Life events
Procedures
Expected output
Birth
Requesting a birth certificate
Birth certificate
Studying
Applying for a study grant from a public institution
Decision regarding the application for a grant
Working
Registering for social security benefits
Acknowledgement of receipt
Requesting recognition of diploma
Decision on the request for recognition
Moving
Registering a change of address
Confirmation of the registration of the new address
Requesting/renewing ID card or passport
Issue or renewal of an ID card or a passport
Registering a motor vehicle
Registration certificate
Retiring
Claiming pension and pre-
retirement benefits from public or semi-public schemes
Decision regarding the claim for a pension or pre-retirement benefits
Starting a business
General registration of business activity, excluding procedures concerning the constitution of companies or firms within the meaning of the second paragraph of
Article 54 TFEU
Confirmation of the completion of all steps necessary to start operating as a business
Registration of an employer (a natural person) with public or semipublic pension and insurance schemes
Social security registration number
Registration of employees with public or semi-public pension and insurance schemes
Doing business
Notification to the social security schemes of the end of contract with an employee
Confirmation of the receipt of the notification
Payment of social contributions for employees
Receipt or other form of confirmation of payment of social contributions for employees

7. SDGR State of Play General Approach adopted by the Council of the EU
Report adopted by the Parliament
Trilogues started in March
Key Parliament Proposed Amendments ( %2F%2FEP%2F%2FTEXT%2BREPORT%2BA %2B0%2BDOC%2BXML%2BV0%2F%2FEN&language=EN ):
Addition of basic definitions (ex. Fully Online Procedures)
More Explicit – Clear Descriptions
More Focus on National Procedures and on Citizens/Businesses Rights
Proposed Amendments to the Key Procedures – Not obligatory if not available at national level
Proposed Amendments to the Once-Only Implementation and to the way evidences are exchanged
GDPR Implications
In Negotiation phase

8. Where does OOP fit in?

9. Evidence Exchange Provisions
Article 12 provides for the exchange of evidences between Competent Authorities. It also defines the user’s role and rights:
Evidences exchanged through a technical system which ensures confidentiality and integrity of information
Evidences should be asked and provided upon an explicit request of the user
Requests and Responses should be performed through the same technical system
Evidences made available nationally, should also be available at Cross-Border level
The user should have the possibility to preview data
Evidences should only be used for the purpose they are issued for

10. Evidence Exchange – EU Parliament (Extra) Requirements
Preview of the Evidences before it is made accessible to the competent authorities requesting the evidence
Ensure a high level of interoperability with different national systems and with other relevant systems
Not store or process any data on the evidence exchanged beyond what is technically strictly necessary to achieve the exchange of the evidence, and only for the duration necessary for that purpose
User should be able to withdraw request at any time and by any mean (not necessarily through the system)
User should be able to monitor the exchange

11. Proposed Implementation: The Once Only Principle Project (TOOP)
Explore and Demonstrate the implementation of the OOP for Cross-Border Exchange
21 Countries / 50+ Partners
Pilot Implementation in 3 Fields: Generic Business Services / Business Registries / Online Ship and Crew Certificates
Develop a Generic Federated OOP Architecture:
Re-use of existing (national and EU) infrastructure
Re-use/expansion of existing Building Blocks
In line with existing EU frameworks (EIRA, EIF)
EC waits for the TOOP architecture to form a basis for the issuing of the implementing acts for SDGR

12. “Generic” TOOP use case
Focus on machine-machine Re-use
TOOP further focuses on machine-to-machine OO info-sharing – the Economic Operatore is not involved in much of the process

13. “Pull & Push” TOOP use cases
Two modes of Data Provision
A one-time request for information leads to a simple “Pull” scenario
A persistent request generates a subscription to a “Push” notification service

14. Issues to tackle User Consent – User Preview Withdrawal of Request
Not possible in all cases (ex. Direct exchange between administrations)
Will an initial user consent be enough for repetitive requests?
Withdrawal of Request
At some stages it may be possible but not at all of them
Does this refer only to non- or semi- automated procedures?
No storage of Evidences
This may imply limited duration
Level of Evidences
Document or Data?
If filtering of documents’ data is required, number of available evidences may be reduced

15. Conclusions
SDG provides a great opportunity for boosting the Single Market and Cross Border Mobility
The implementation of the Once-Only Principle can enhance the SDG advantages by reducing administrative burden for evidences provision
The Federated Architecture provided by the TOOP project will provide the technical basis for the implementation of OOP
Technical barriers and issues still exist and need to be negotiated and tackled

16. Thank you for your attention Comments – Questions?
Loukia Demiri
Hellenic Ministry Of Administrative Reconstruction