1. PRINCIPLES OF HUMAN COMMUNICATION

2. Definition of communication (uni=oneness bringing together of once separate parts)

3. Sharing messages by: sending and receiving signals

4. Way to communicate: 1. intrapersonal 2. interpersonal 3. small group

5. 4. public intercultural (#3 & 4 listed above may equal mass communication, depending on the number of participants)

6. Intrapersonal Communication Defined: sending and receiving messages within oneself

7. 1. Physiological process involves. activity within the central nervous
1. Physiological process involves activity within the central nervous system

8. A. Sensory input = through sight,. hearing, taste, touch, and smell B
A. Sensory input = through sight, hearing, taste, touch, and smell B. Connection and coordination = brain stores memory C. Motor output = messages from brain effect (1) muscles and (2) glands

9. 2. Psychological process occurs. during the central connection and
2. Psychological process occurs during the central connection and coordination activity. Then we think about the symbolize, develop, and formula

10. thoughts. choices. Equalling decisions. and. actions &. evaluations
thoughts choices Equalling decisions and actions & evaluations beliefs goals values II. Interpersonal communication 2 people communication (most common in dentistry) difficult to obtain because of

11. (1). Separate perceptions (2). Unique and different backgrounds. (1)
(1) Separate perceptions (2) Unique and different backgrounds (1) local (2) linguistic (3) education (4) ethnic

12. Transmission of sending Messages 1. Verbal Communication – use of
Transmission of sending Messages 1. Verbal Communication – use of words speaking/ or writing Vocal

13. Communication = use of sounds pitch and/or tones Contact = sensory reception; transmission of smells, touch and tastes are the strongest senses during dental treatment

14. 2. Feedback = response returned verbal and/or nonverbal

15. understand = comprehends (a) language and (b) meaning

16. 4. Acceptance = validity of the. concepts slang/technical
4. Acceptance = validity of the concepts slang/technical (but doesn’t mean change of habits). Don’t talk down.

17. 5. Internalization = acceptance. of other’s ideas/ concepts
5. Internalization = acceptance of other’s ideas/ concepts with attempts to change habits and accept new ideas

18. 6. Action = the change occurs. – the first 7 stages of
6. Action = the change occurs – the first 7 stages of interpersonal communication are only dialogue until action takes place

19. Communications that are assertive and/or authoritative are usual monologues

20. Assertiveness =. occurs when one. person confronts
Assertiveness = occurs when one person confronts another very honestly and directly and without fear or what the other might feel or expect of that person in return

21. Authoritativeness. occurs when a. person perceives. himself as having
Authoritativeness occurs when a person perceives himself as having more power or expertise than another and constantly makes demands, issues orders or makes assumption about the expectation of the other

22. Public communication. 1. Speaks to audiences. informational. 2
Public communication Speaks to audiences informational 2. Lectures for educational requirements 3. Entertains

23. Five skills for a speaker is presenting information in public. 1
Five skills for a speaker is presenting information in public Organize a main idea 2. Develop style 3. Develop content 4. Use logic 5. Delivery in pleasing tone and speech

24. Three basic main sections of good speeches. Introduction
Three basic main sections of good speeches Introduction Body of speech Conclusion

25. A Successful speech should Educate Inform Persuade

26. Define intercultural communication Communication between people who have different cultural backgrounds

27. Areas is which these differences may occur = 1) Language 2) Race

28. 3) Ethnic origin and experience 4) Religion 5) Ceremonies 6) Form of government 7) Traditions and customs

29. 8) Work and leisure expectations 9) Use of time, food, economics and dress