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Microsoft Ignite 2016 11/13/2018 1:01 AM BRK2026 Help your organization focus on what matters most with Workplace Analytics Ryan Fuller, GM Office 365 Peter Mabee, Principal Delve Analytics © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Objectives for this session
11/13/2018 1:01 AM Objectives for this session Introduce you to Workplace Analytics Highlight success stories Show it to you! Tell you how you can get it © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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What if you knew how your people and teams actually work?
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Common knowledge is WRONG
11/13/2018 1:01 AM Common knowledge is WRONG 700 EMPLOYEES 7,000 EMPLOYEES © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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When to intervene before
11/13/2018 1:01 AM When to intervene before BAD things happen 50 WEEKS ATTRITION © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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10,000 HOURS How to take back 10,000 HOURS 11/13/2018 1:01 AM EMAIL
WORK How to take back 10,000 HOURS 10,000 HOURS MEETINGS © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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What SUCCESS looks like INTERNAL NETWORKS
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How we got here 2011 Sept 2015 Dec 2015 Spring 2017 Summer 2017
11/13/2018 1:01 AM How we got here MyAnalytics—Manage your own time more effectively Team—Work with your teams more effectively Workplace Analytics—Make your organization better Founded Acquired MyAnalytics Team Workplace 2011 Sept 2015 Dec 2015 Spring 2017 Summer 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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THE POWER OF THE OFFICE GRAPH
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WE HAVE THE KEYS TO UNLOCK PRODUCTIVITY
WHAT DO OUR BEST TEAMS DO DIFFERENTLY? ARE WE ENGAGING WITH THE RIGHT CUSTOMERS? ARE WE WORKING WITH THE RIGHT PEOPLE? WE HAVE THE KEYS TO UNLOCK PRODUCTIVITY
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CUSTOMIZABLE DASHBOARDS WIDE BUSINESS APPLICATION
WORKPLACE ANALYTICS GAIN UNPRECEDENTED INFORMATION ABOUT TIME AND NETWORKING TRENDS TO ADDRESS: COMPLEX BUSINESS CHALLENGES MODEL BEST PRACTICES PREDICT BUSINESS OUTCOMES DATA ABOUT YOUR ORGANIZATION UNAVAILABLE ANYWHERE ELSE CUSTOMIZABLE DASHBOARDS UNIQUE KPIs WIDE BUSINESS APPLICATION UNLEASH THE POTENTIAL OF YOUR PEOPLE
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How does it work? Extract & cleanse data from Office 365
11/13/2018 1:01 AM How does it work? Extract & cleanse data from Office 365 Combine with HR data to see collaboration We extract calendar and data, which typically provides 20+ hours of time use data per week for every knowledge worker in the organization HR data allows us to analyze every meeting and message between all internal or external domains: teams, customers, vendors, and partners CUSTOMER CONTACTS SERVICES & SUPPORT MARKETING CHANNEL PARTNER SALES Visibility into hours per week Explore network strength, silos, and patterns © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Uncover unique KPIs WASTE STRESS COMPLEXITY SALES SENTIMENT ENGAGEMENT
11/13/2018 1:01 AM Uncover unique KPIs Time in meetings Time in Organizational load WASTE After-hours work Double-booked hours Fragmentation STRESS Redundancy Network efficiency Process cost COMPLEXITY Time with customer Customer network size Customer centricity SALES Overall sentiment Positive sentiment Negative sentiment SENTIMENT Internal network size Insularity Manager interaction ENGAGEMENT © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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ORGANIZATIONAL SIMPLIFICATION
11/13/2018 1:01 AM ORGANIZATIONAL SIMPLIFICATION REDUCE PROCESS COSTS SIMPLIFY STRUCTURES REVEAL INEFFICIENCY SALES PRODUCTIVITY OPTIMIZE COVERAGE STRATEGY COORDINATE RESOURCES BUILD EFFECTIVE TEAMS EMPLOYEE ENGAGEMENT TRACK COLLABORATION TRENDS MEASURE ENGAGEMENT IDENTIFY SILOS © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Reveal opportunities for success
11/13/2018 1:01 AM Reveal opportunities for success DOZENS OF IMMEDIATELY ACCESSIBLE REPORTS ANALYTICS EASILY INTEGRATED WITH OUTCOME DATA CONFIGURABLE SCORECARDS & MANAGEMENT TOOLS VISIBILITY BEST PRACTICES PRODUCTIVITY NEW INFORMATION ABOUT TIME USE AND RELATIONSHIPS CORRELATION OF NEW INFORMATION WITH KEY BUSINESS OUTCOMES TOOLS TO CHANGE BEHAVIOR FOR BETTER OUTCOMES © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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How do you give your people back
11/13/2018 1:01 AM EMPLOYEE ENGAGEMENT WORK How do you give your people back 10,000 HOURS? 10,000 HOURS MEETINGS © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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“We can now focus on innovation rather than meetings.”
11/13/2018 1:01 AM “We can now focus on innovation rather than meetings.” Program Head, F100 Aerospace Company © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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What is your business DOING?
11/13/2018 1:01 AM SIMPLIFICATION What is your business DOING? 700 EMPLOYEES 7,000 EMPLOYEES © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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What was the IMPACT? $200M (or 2M hours) >
11/13/2018 1:01 AM SIMPLIFICATION What was the IMPACT? $200M (or 2M hours) *Cost of direct partner contact ( & meetings) > 50% of the time had no value *No correlation with enterprise value That’s 1M hours wasted annually *Or the equivalent of 500 full-time employees © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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“This will change the way we operate our entire business.”
11/13/2018 1:01 AM “This will change the way we operate our entire business.” VP Global Sales, F500 Software Firm © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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SUCCESS What looks like INTERNAL NETWORKS 11/13/2018 1:01 AM
SALES PRODUCTIVITY What SUCCESS looks like INTERNAL NETWORKS © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Top performers behave very differently from other salespeople
11/13/2018 1:01 AM SALES PRODUCTIVITY Top performers behave very differently from other salespeople HOURS/WEEK WITH CUSTOMERS: +43% NUMBER OF CONTACTS/ACCOUNT: +200% SIZE* OF INTERNAL NETWORKS: +62% Top performers Others *BLOCKS=10 CONTACTS © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Sr. Director Americas Ops, Symantec
“Over 3 quarters, leaders that adopted the new sales framework outperformed other teams by $237 million.” Matt Weaver, Sr. Director Americas Ops, Symantec © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Tech deep dive Peter Mabee Microsoft Ignite 2016 11/13/2018 1:01 AM
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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What is Workplace Analytics (WpA)?
11/13/2018 1:01 AM What is Workplace Analytics (WpA)? Rich information and insights Bring your data Training and support Enriched data, metrics, and analytics generated on top of your Office 365 investments Flexible access to this information using your favorite data and BI tools Powerful, ready-to-use views of your data and information Join different organizational and business data sets to the Office Graph to generate rich insights Connectors to different platforms and sources Extensible data model Prepared learning on generating insights Playbooks, use cases and best practices Consultative support © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Putting the puzzle together
11/13/2018 1:01 AM Putting the puzzle together Source Data © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Putting the puzzle together
11/13/2018 1:01 AM Putting the puzzle together Source Data Power BI WpA Connectors Metrics © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Putting the puzzle together
11/13/2018 1:01 AM Putting the puzzle together Source Data Power BI WpA Connectors Metrics Privacy Regulatory compliance Data security Fine-grained access control Individual privacy Admin configuration © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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The path to insights Configure Connectors Assign WpA Admin
11/13/2018 1:01 AM The path to insights Configure Connectors Assign WpA Admin Tenant Admin Identify and authorize external data sources Assign right person in your organization to manage WpA Configure Privacy Manage permissions WpA Admin Scope data types and aggregation Scope access to WpA-generated information Validate Data Query the data Analyze the data Analyst Check source sets for completeness Gather information to answer business questions Conduct analysis and present insights © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Demo Peter Mabee Microsoft Ignite 2016 11/13/2018 1:01 AM
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Programs available today
PRIME PROGRAM Organizational insights are available now for qualified customers through the Prime Program Discuss opportunities with the Microsoft team at Ignite Contact: SOFTWARE VALIDATION Help Microsoft create the future of organizational analytics by offering formal feedback Discuss opportunities with the Microsoft team at Ignite © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Deploy, ramp-up on new services and onboard new users with Microsoft FastTrack:
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Join the Microsoft Tech Community to collaborate, share, and learn from the experts:
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Please evaluate this session
11/13/2018 1:01 AM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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11/13/2018 1:01 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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