1. Top Trends in Technology
OSC Financial Conference
December 14, 2010
Top Trends in Technology

2. Agenda and approach Some interesting new developments
Current and Emerging trends
Impacts of these trends
Service Expectations of a New Generation

3. Interesting new tools and capabilities

4. Social networking and space

5. Online video Monumental Adventure www. monumentaladventure.com
Cultural highlights of cities around the world

6. Communications, social networking
New Facebook messaging
Messages to friends no matter how they access Facebook
Communication portals
Archive of everything communicated

7. 4G network access Verizon 4G LTE service www.verizonwireless.com
Provides 5-12 megabits per second (download) and 2-5 megabits per second (upload)
Faster than wired cable access and similar to business network access
Will be able to power WiFi via 4G

8. Augmented reality

9. Online Office
Microsoft Office 365
Office365.microsoft.com

10. Current and Emerging Trends

11. Transformation underway in IT
Effects of recession
Cloud computing
New technology companies helping accelerate cloud transition
Renewed interest in mobile devices

12. Virtualization Server virtualization Storage virtualization
Network/fabric virtualization
Client systems
Application delivery can be virtualized

13. Cloud computing (BIG deal)
Greater interest in hosting services externally
Software-as-a-service (SaaS)
Infrastructure-as-a-Service (IaaS)
Platform-as-a-Service (PaaS)
Large enterprises
Private clouds, Hybrid clouds
Small/Medium enterprises
Public clouds, real-time infrastructure

14. Focus on cost-saving approaches and technologies
Data Center consolidations
Federal government merging large number of Data Centers
Industry
INSA assessment (NC)
“Cloud first”
Part of new federal IT strategy
Economic value of both larger scale and commodity services

15. Rapid increase in mobile devices and software applications
Application architectures being refined and evolved to include mobility as key element
With Droid, iPhone, iPad, and others coming the demand for quick location/download of useful applications is soaring
Larger tablet-style devices may be coming

16. Software changing to take advantage of cloud and mobile devices
Days of monolithic, LAN-connected, proprietary enterprise software applications are numbered
Mobile security is becoming more important
Ability to “wipe clean” or lock mobile devices remotely
New ways to extend enterprise “LAN” for users that would previously be “off the network”
Applications will need to assume access by a far wider range of devices and user interfaces that are likely connected remotely from somewhere on the internet and probably via a wireless connection

17. On-demand computing
Consumer expectation that more IT can be provided and charged based on utilization, not allocation
Mixed with cloud computing, this will begin to undercut many software licensing models
Pay for what you use, not for what you might use

18. Impacts of these trends

19. People within IT
Some confusion about “cloud computing” (public, private, hybrid)
Many roles will need to shift and adapt
CIO
System administrators
Application developers (starting developments using cloud environment will be important)
Support functions

20. People outside of IT
May be a growing focus by users on cost and transparency of IT services
Expectation of faster response and more dynamic offerings (more later)
Ability to access information quickly including use of “mash-ups”
A mash-up is a web page or application that combines data, presentation, or functionality from two or more sources to create new services
May be less confusion about “cloud”!

21. Cloud and Emerging economies
Ability to order services (compute, storage, backups, even applications) quickly without capital outlay is very appealing
Integration of data may not be as important
Low cost and quick provisioning may greatly outweigh security concerns, data integration requirements, single-sign on, etc.

22. Application architectures will evolve (cloud, mobile)
Applications that will have a long “life” in this new IT world will need to be cloud-ready
Can scale to take advantage of more resources, some of which might be available across a hybrid cloud environment
Applications will need to recognize and support a wider array of mobile devices and access interfaces

23. IT Operational challenges
Manual operations will be stressed and forced to automate
Self-service, on-demand model will prevail
Dynamic sourcing pressures
IT must figure out how to add/subtract resources (compute, storage, network, etc.) as needed
Application demands will soar

24. Security worries Where is my data stored in a cloud-based environment?
Is my data co-mingled with other agencies and companies?
Is the hosted or cloud environment secure and well-managed?

25. Application- and Business-oriented demands
App Store Effect
“I want to download these applications from the online store and them have them linked together as a new application. Can you help me?”
Based on business need (procurement, business intelligence, product design, R&D support) there will be a demand for faster and more inter-connected applications
Acceptance of large (and expensive) ERP-level software suites may not be sustainable

26. Service Expectations of a New Generation

27. Emerging ways E-mail is primary business application
Outside of work, Facebook is becoming the primary application
At some point use of social networking tools at work will become more accepted and commonplace
But what about mixing work, home, and personal interests together?

28. Immediate response

29. May expect more interactive support and access to information

30. Less delineation between social and professional communications
Facebook accounts (as an example) would contain mix of communications
Will social networking companies further recognize/address this issue?
Many employees may want to share personal and social network information in a work context

31. Generation Y
Expect to collaborate with work colleagues (and friends) globally
Not to be confined to a small network of contacts within their specific area
Expect to co-create and work to solve real business problems

32. Generation Z (net generation)
Currently 18% of world’s population
Communication takes place on the internet and mostly via online communities
Very impatient and desire instant results
Might be poor communicators

33. Privacy and information sharing
More openness to sharing personal information
Wide cross-linking of information in coming years will provide interesting aggregations of personal and professional information
Identity management importance will continue to grow and will leverage cross-linked information

34. On-demand Services and Capabilities
Now possible
More cost-effective
Fits new generation service expectations
Dynamic
Better

35. Exciting period ahead Cloud wave will impact many areas, including:
Home (recent TV ads)
Enterprise environments
Small, emerging businesses
Dynamic sourcing
Applications
Infrastructure services
Greater mix of mobile demands, applications, and devices

36. Questions, feedback