1. Victim Support services
Eva Hunt
Engagement Officer and Caseworker
Victim Support services

2. Victim Support Jacqueline Ferguson-Lee
Engagement Manager for East Midlands
Operations Manager for Nottinghamshire
VS staff member for 17 years

3. Victim Services
We are a universal victim support service with specialist trained volunteers and staff.
We run a Specialist Young Witness Service in both Nottinghamshire and Lincolnshire
Our service is free and confidential

4. Who do we accept referrals from?
Please remember that you do not have to report a crime to refer to us.
We accept referrals from:
Victims directly
Third parties
Police

5. What do victims want?
Victim support commissioned some research “Think Britain” to find out:
89% of victims were satisfied with VS
40% of crimes go unreported
61% of victims said that the crime had a notable impact on their lives
87% Victims want to talk and to be heard

6. What impacts on the support
Crime Type
Timely
Appropriate
The journey

7. Impact of any crime can be
Psychological
Behavioral
Physical
Financial

8. Impact of hate incidents on victim
Incidents are motivated by bias / prejudice against a person's identity
Victims cannot change who they are
Some victims report being ‘used’ to certain types of incidents
Under reporting
Some victims do not feel confident to seek support from their family/friends or community

9. Crime Types
Burglary Theft Anti Social Behaviour Criminal damage Assault Murder & Manslaughter Fraud Child Sexual Exploitation Domestic Violence Death by dangerous driving Sexual Violence Rape Assault Hate Crime Kidnap

10. Beyond crime

11. What are Victim Support Core services?
Victim community based support services to any victim of crime offer:
Face to Face and telephone support
CICa support
Practical measures
Advocacy
Referrals, signposting and information provision
National Support line
National Homicide Service
Children and Young People victims & witnesses
Research and Victim’s Voice

12. What is important to us That we listen to what the victim needs
That we support or direct our service focussed on their needs and ensure the appropriate outcome
We link victims to appropriate services if it not our specialism
That victims are informed
That we deliver what we promise

13. Local VS projects include:
Victim Services:
Caseworker services for complex cases
Hate Crime caseworker (part o local collaboration)
Support the Complex Persons Panel in the City
Witness services:
Queens Award winning Young Witness
Service (home visiting and court
preparation work)

14. National Victim Support Impact Report 2014/2015
Helped 155,305 people to cope and recover from crime 70,260 face to face meetings 297,521 telephone support calls 94% of victims were satisfied with the support we gave them 85% felt we reduced the impact of the crime on their health and wellbeing

15. How are we currently funded?
Police and Crime Commissioner predominantly
CDP (Crime & Drugs Partnership)
Local Parish Councils
A number of Trusts and Foundations
Ongoing donations
Small fundraising activities

17. How do we operate? With specialist trained vetted volunteers
With ACPO/IOC Agreements IL3 level
Standard delivery Operating Instructions
Policy & Procedural Guidelines
NSPCC accredited Safeguarding arrangements and training
DPA – confidentiality & information sharing guidance
Local offices with local people
In partnership with other agencies

19. What do our customers say about us?
“Thank you, you gave us our life back”
“the person helping me through, made me more relaxed”
“the supporter helped Mum feel better too so I didn’t have to worry about her”
“a treasure, I don’t know what I would have done”
“thanks for all your support it made a real difference”

20. Volunteering opportunities
Direct support of victims
Fundraising events and activities
Community engagement
Service User Survey
Administration

21. How to get in touch with VS
Monday to Friday 9am to 7pm
Saturday 10am to 1pm
Add before phone no for Text Relay

22. Thank you