1. Support Services: In-House Management vs
Support Services: In-House Management vs. Outsourcing Transportation, Cafeteria, Custodial, Landscaping, and Security Services
Hemant Dutia, Business manager
The American intL school – Muscat (TAISM)

2. The Flow
Factors to Consider (questions, cost, quality, localization, local regulations)
Group Discussion: Is your current status working for you?
Summary

3. Factors to Consider: Initial Questions
What is your mission statement?
What is your prime business?
Where is your expertise?

4. Factors to Consider: Cost
Actual cost
Management cost: Higher and Middle level management
Multiple users for a resource or capital asset
OLA
Microsoft Cloud infrastructure services
AirBnB
For example: You may need cleaning workers after your school is out at 5.30 pm or you need bus services only in the morning and end of the day. Managing these people when you do not need them may be a big ask!)
Child protection policies . Possible issues with child molestation

5. Factors to Consider: Quality
Quality of services
Reliability of services
Examples:
Landscaping: Appropriate and approved fertilizers?
Pest Control: Approved pesticides?

6. Factors to Consider: Localization
Does it help to hire your own staff to boost your localization %?

7. Factors to Consider: Local Regulations
Cafeteria services
Outsourcing security services
Do all your support services contractors comply with local laws?
Is your security services set-up compatible with your insurance?
Monitors for busses, drivers, minimum age requirement for school bus drivers.

8. Factors to Consider: Insurance and Liabilities
Contractor’s Third Party liability Policy
Your school needs to be named as additional insured
Public Liability Policy
Territory of your PLP
Jurisdiction of your PLP
Educators Professional Liability Policy
Territory & Jurisdiction of this policy

9. Group Discussion Is this currently working for you?
If yes, what is working well?
If no, what are the issues?
Contract formats: Exchange with other schools
Contracts: You may pick up something which you may not have considered

10. Summary What experiences did we hear from our peers?
Is there a right or wrong answer?
Does one size fit all?

11. Questions?