1. While you wait… Join the O365 IT Pro Network Find and join the Yammer Help Group

3. Yammer Power User in 75 Minutes
11/13/2018
OFC-B235
Yammer Power User in 75 Minutes
Allison Michels
Yammer Customer Engagement
Microsoft
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Today’s Agenda Yammer Basics Product Exercise
Engagement Tactics & Best Practices
Use Case Exercise
Q&A

5. Install the Yammer Mobile App
Visit your mobile device’s App marketplace and install the Yammer app
Windows Phone 8
Android
iOS

6. Join the O365 IT Pro Network Find and join the Yammer Help Group

7. 11/13/2018
The Basics
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Get started with Yammer
Set up your profile and notifications
Join 3 groups of interest to you
Post your first update
“Like” a post you find interesting or valuable
Download the mobile app.
Tip!
Visit Success.Yammer.com for resources to use!

9. Home Feed 1 Be sure to select the right group when posting.
Choose from Top, All, & Following.

10. See read & unread messages
Inbox 2
Create a message
See read & unread messages

11. Groups - Join this group!3
Join / leave here.
Post to just this group here.

12. See your conversations & content.
Your Profile Page 4
See your conversations & content.
Bio & profile.

13. Demo Join us in the O365 IT Pro Network 11/13/2018
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. If you do nothing else…
Don’t invite your audience to a party with no food! Have content there before your “launch”.
Don’t create a place for conversation if you’re not willing to converse.
Worried about confidentiality? Private groups can be very big. You just have to manage members.

15. Join the O365 IT Pro Network Find and join the Yammer Help Group

16. STOP Activity Time It’s Yammer Time1
Go to the Yammer Help group in the O365 IT Pro Network.
STOP
It’s Yammer Time 2
Post an update with one thing you are an expert in and one thing you’d like to learn more about. 3
@mention the person that you’ve met this week that you’d like to learn more from. 4
Share your post with the group.

17. Notes
Collaborate on agendas, take meeting notes, work together at the same time
+Follow a Note to receive notifications of recent changes.
Edit a Note to add your comments, ideas and questions.
If you are a Group Admin, you can mark a note as official to lock changes.
Culture
Add related content for quick access between other Files, Notes or Links.

18. Use Notes to collaborate on content
Use Rich Text formatting.
Up to 12 people can edit a Note simultaneously and in real-time.
Invite more people to collaborate.
See others’ edits highlighted in different colors.
Culture
Notes are auto saved; Followers will receive a notification when a Note is published.

19. 11/13/2018
Common Objections
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20. Source: http://www. bluegurus

21. Video Best Practices that Refuse to Die
11/13/2018
Video Best Practices that Refuse to Die
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22. Join the O365 IT Pro Network Find and join the Yammer Help Group

23. STOP Activity Time It’s Yammer Time1
Go to the Yammer Help group in the O365 IT Pro Network.
STOP
It’s Yammer Time 2
Find ANY note in this group and add to it. Click Edit Note. 3
Note: Only 12 people can be in at once time so if there is too many people find a new note or create one! 4
Publish the note.

24. 11/13/2018
Building a Use Case
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

25. Use Cases
A “Use Case” is simply a defined way of using Yammer to accomplish a goal or complete a task.
Define the use cases broadly enough to support the larger goals.
Define the use cases granularly enough to show direct impact on specific groups.

26. Share & Receive Information
Businesses today are required to move fast to keep up with the ever changing needs of consumers. This can be a challenge if there’s lack of visibility into what’s happening across and outside of the organization.
Use Announcements for company-wide messaging
Follow up on big news by sharing a Note with additional details
Share key updates with All Company to keep your employees “in the know”
Join Groups to follow the conversations and work taking place across teams
Spend 20 mins/week scanning your Feed to stay abreast of activity

27. Encourage & Respond to Feedback
The majority of employees are disengaged and feel as though their input doesn’t matter. It’s essential to enable your employees to have a voice and show that you are listening.
Ask an open-ended question
Take note of Likes and Replies to your posts
Encourage employees to Reply to your posts with questions and feedback
Host a YamJam

28. Bring Leaders & Teams Together
Leaders and teams today are dispersed across geographies and departmental silos. It’s important to stay on top of what your fellow executives are doing and make sure leadership is in alignment.
Share regular reports and engage in discussion around these documents
Create a Leadership Group
Encourage other leaders to Post updates on strategies and goals

29. Recognize & Praise Hard Work
Feedback is powerful. Employees are encouraged by the feedback and reinforcement they receive from others, especially managers and executives.
Post a Praise for a job well done
Like a post you find interesting or valuable

30. Engagement Best Practices

31. The Important Factor: Value
Your groups must serve a business function for your audience, and members must receive at least as much value as they put in.
A community is…
A community is NOT…
An engine that mobilizes and empowers, gives people what they need, speeds up your business and helps you make better decisions
A marketing, broadcast or one-way communications channel
“Striking the sweet spot between the interests and needs of the community and the interests and needs of the organization is critical to the long term success of business communities.”
- Rachel Happe, The Community Roundtable

32. Tips for engaging with colleagues
No need to be too formal! This is the opportunity for you to quickly engage with your teams and get a snapshot of what is happening on the front-line
Keep most posts shorter than traditional communications - the idea is to engage and start discussions
Ask questions!
Don't be afraid to show your personality.

33. What is a Yammer Event?

34. Get your team involved #Follow-up-Friday Team YamJam No Email Day
Yammer Lunch & Learn
#YamWin

35. Host a YamJam (a real-time meeting exclusively on Yammer)
Pre-event
Schedule a 1-2 hour block (think global)
Leaders + a few experienced moderators
Use a group that you’ll reuse (org-focus, not event-focus)
Create an event in your team group, pre-announce topics
Prepare “seed” questions and/or polls
Prepare an FAQ for fast answers to expected questions
During event
Set expectations about leader responses (they can’t respond to everyone)
Be prepared for disruptions, guide them back on topic (#offtopic…)
Leaders:
Intro your topic, using the agreed #tag
Be informal, be human
Be inviting – ask questions
Moderators #tag conversations with relevant topics for easy review
Post polls for feedback

36. And remember…
Lead by example and pull employees into your network with engaging communications
Engage with your members – the simplest interactions can make a big difference
It’s a journey to value – help everyone understand what that value is, why they should embark on the journey and how they will get there

37. So, what’s next? Follow Yammer Release Schedule on Success.Yammer.com
Join the conversation in the SPC14 Yammer Network
Ask to join the Yammer Customer Network (YCN)
Get your team using Yammer for a project or event
Listen and participate in other Social Track Sessions
Fill out the evaluation

38. Related Enterprise Social Sessions
11/13/2018
Related Enterprise Social Sessions
OFC-B220 Stop, Collaborate, and Listen -
OFC-B254 Integrating Yammer and Microsoft SharePoint Using .NET -
OFC-B262  Microsoft's Roadmap for Enterprise Social -
OFC-B274 Implementing Microsoft SharePoint 2013 Hybrid for Search, Business Connectivity Services, Microsoft OneDrive for Business and Yammer -
OFC-B240 Introducing Codename "Oslo" and the Office Graph -
OFC-B241 Integrating SharePoint Portals with Social, Search, and Video -
OFC-B235 How to Become a Yammer Power User in 75 Minutes -
OFC-B221 Best Practices for Breaking Down Organizational Barriers Using Yammer -
SOCIALIZE swing by the Work Together booth and Asks the Experts!
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

39. SharePoint Conference 2014 Content
Blog: Work like a network! Enterprise social and the future of work Videos: Keynote: Connect. Reimagine. Transform. Microsoft's roadmap for Enterprise Social Work like a network: The power of Enterprise Social Introducing Codename Oslo and the Office Graph & Garage Video More on Channel9:

40. Microsoft Enterprise Social resources today
MEC 2014
11/13/2018 5:16 AM
Microsoft Enterprise Social resources today
Sites, Blogs & Twitter
Enterprise Social Customer Success - Yammer Success Center - EnterpriseSocial.com - The Responsive Org
Admin & IT - Developers - Yammer App Directory - Office Store - Yammer Ignite
Blogs: Yammer Office 365 @Office365
Research/Whitepaper
Gartner: Magic Quadrant for Social Software in the Workplace - Evolution of the networked enterprise: McKinsey Global Survey results - Yammer’s 2013 Business Value Survey Results - The Rise Of Enterprise Social Networks
Press
How Red Robin Transformed Its Business With Yammer - How Teach for America gets the most out of Yammer on a shoestring budget - HK firm creates idea melting pot for 4,000 employees - LexisNexis found that employees who use Yammer are way happier - Switching to Yammer let this company slash helpdesk calls and save $1.5 million a year - How Microsoft got its own employees to use Yammer
Videos
Move Faster Together - Transform the Way You Work with Yammer
And a lot more to come!
#WorkLikeANetwork
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

42. Resources Learning TechNet msdn http://channel9.msdn.com/Events/TechEd
11/13/2018
Resources
Sessions on Demand
Learning
Microsoft Certification & Training Resources
TechNet
Resources for IT Professionals
msdn
Resources for Developers
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

43. Complete an evaluation and enter to win!
11/13/2018
Complete an evaluation and enter to win!
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

44. Evaluate this session Scan this QR code to evaluate this session.
11/13/2018
Evaluate this session
Scan this QR code to evaluate this session.
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

45. 11/13/2018
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.