1. Trigger or Starting Point
Process or Function Name:
Date:
Scope:
Notes:
Suppliers
Inputs
Processes
Outputs
Customers
Trigger or Starting Point
Ending Point

2. Suppliers Inputs Processes Outputs Customers Regional Sales Managers
Process or Function Name: Corrective Action Process – Manufacturing and Distribution
Date: 1/18/2017
Scope: All North America manufacturing and dist. facilities
Notes: Does not include product recall process
Suppliers
Inputs
Processes
Outputs
Customers
Field Complaint Received
Regional Sales Managers
Product Problem Report (form CAP3)
Containment Plan (form CAP1)
Regional Sales Managers
Problem Confirmation
Customer Service
Manufacturing QC Records
In-House Stock Reworked
Affected Customers
Containment Actions
Producing Plant
Closed Corrective Action (form CAP2)
Supplier QC Records
Customer Service
Root Cause Investigation
Distribution Centers
Corrective Action Plan
Product Design or Process Changes
Verification & Closure
Corrective Action Validated

3. Trigger or Starting Point
Process or Function Name:
Date:
Scope:
Notes: 5 4 1 2 3
Suppliers
Inputs
Processes
Outputs
Customers
Trigger or Starting Point
Ending Point