1. Strategy & Enterprise Architecture
IT Strategy & Enterprise Architecture Manager
Solution Architect
Enterprise Architect
Technical Architect

2. BSC ICT Operations Solution Delivery Structure
Solution Delivery Manager
Application Development Team Manager
Senior Developer (EiS)
Senior Analyst/ Developer
Senior Analyst/ Developer (Oracle)
Business Objects Report Writer
Senior Analyst/ Developer (GIS)
Development Officer (GiS)
Application Support Officer (GiS)
PMO Manager
Senior IT Consultant (New Builds)
Project Officer
Senior PM PM
PMO Analyst

3. BSC ICT Operations Service Design & Transition Structure
Service Design and Transition Manager
Service Delivery Management Team Manager
Service Delivery Manager
Service Delivery Manager – VIP Support
Supplier Manager
Service Level Manager
Service Catalogue Officer
System Management Analyst
Problem Manager
Service Transition Manager
Service Introduction Officer
Senior Service Verification & Testing Officer
Service Verification & Testing Officer
Senior Change, Config & Release Analysts
Change, Config & Release Analysts
Service Design and Implementation Manager
ICT Service Continuity Officer
Policies and Processes Officer
Continuous Service Improvement Manager
Service Designer

4. BSC ICT Operations Service Operations Structure & Grades
Service Operations Manager
Service Desk Manager
1st Line Team Manager
1st Line Team Leader
1st Line Analyst
1st Line Apprentice Analyst
Service Requests Team Leader
Access Management Analyst
Senior Service Request Analyst
Service Request Analyst
Assistant Service Request Analyst
Apprentice Service Request Analyst
Incident Manager
End User Support Manager
Regional Support Team Leader
Regional Support Engineer
Assistant Regional Support Engineer
Mobile Comms Team Leader
Service Request Analyst (mob)
Advanced Mobile Comms Engineer Apprentice
Intermediate Mobile Comms Engineer Apprentice
Remote Support Team Leader
KR8 Senior Remote Support Engineer
Remote Support Engineer
Assistant Remote Support Engineer
Infrastructure Support Manager
Network & Security Team Manager
Specialist Network Engineers
Senior Network Engineers
Network Engineers
Assistant Network Engineers
Remote Backup Engineer
Senior Security Administrator
Security Administrator
Assistant Security Administrator
Enterprise System Team Manager
Senior SharePoint Administrator
SharePoint Administrator
Senior IT Ops Enterprise Systems Administrator
IT Ops Enterprise Systems
Assistant IT Ops Enterprise Systems Admin
Hosting Services & DBA Team Manager
Enterprise Infrastructure Administrator
Data Centre Operators
Server Build Engineers
Senior DBA
DBA
Applications Support Manager
Local Authority Applications Team Manager
Senior Applications Administrators
Application Administrator
Application Support Analyst
Application Assistants
ERP Team Manager
Senior Applications Analysts
OBIEE Analysts
ERP Application Analysts
Senior ERP Application Officer
Application Analyst
Education System Manager
Sims Team Leader
Sims Support Officer
Sims Junior Support Officer