1. Service 101 11/13/2018 Water King Service 101
Water King Service Seminar

2. Service is important
Service after the sale defines your customer commitment.
The service technician is the point of personal contact with the customer.
Sales personnel need to participate in service and start up to connect themselves with the equipment they sell.
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Water King

3. Types of service calls Service calls for parts plus labor.
Warranty determinations.
Warranty repairs.
Start ups.
Equipment surveys leading to quotations.
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Water King

4. Required service skills
Troubleshooting
Valve calibration
Valve rebuilding
Trouble
shooting
Calibration
Rebuilding
11/13/2018
Water King
Water King Service Seminar

5. Before you leave the shop
Service 101
Before you leave the shop
Review reference material for O&M.
Call customer and make arrangements.
Determine softener model numbers.
Troubleshoot the problem over the phone.
Take parts.
Establish billing rates procedures.
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Water King
Water King Service Seminar

6. At the jobsite Establish contact with company representative.
Gain access to the location.
Meet and greet as necessary.
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7. Ask the operator. Don’t touch anything until you, 11/13/2018
Water King

8. Ask the operator: What was the reason for the call out?
Service 101
Ask the operator:
What was the reason for the call out?
What in particular is different than previously noted?
What does he believe the problem to be?
When was the last time he added salt?
How often does he normally add salt?
How much does he normally add?
What has been done to try to remedy the problem?
1. Ask Questions to operator.
What was the reason for call out?
What in particular is different than previously noted?
What does he believe the problem to be?
When was the last time he added salt?
How often does he normally add? And how much?
When was the last hardness test?
Does the problem seam to be common with both columns? (If twin)
Ask for the Log sheets?
Ask operator to review the piping arrangement.
Ask if it is possible to bypass system and not disrupt service.
11/13/2018
Water King
Water King Service Seminar

9. Ask the operator: When was the last hardness test?
Service 101
Ask the operator:
When was the last hardness test?
Does the problem seem to be common with both columns? (If twin)
Ask for the log sheets.
Ask operator to review the piping arrangement.
Ask if it is possible to bypass the system and not disrupt facility operations.
11/13/2018
Water King
Water King Service Seminar

10. Make as many observations as possible.
Service 101
Don’t touch anything until you,
Make as many observations as possible.
11/13/2018
Water King
Water King Service Seminar

11. Observations Does the unit have power to it? Is the service light on?
Does the unit have salt in brine tank?
Level of water in brine tank?
What is inlet and outlet water pressure?
Is piston is service position?
2. Make as many observations as possible:
Does the unit have power to it?
Is the service light on?
Does the unit have salt in brine tank?
Level of water in brine tank? (Take Measurement)
What is inlet and outlet water pressure?
Is piston is service position?
Any flows to drain?
Is time of day set correctly?
Take a water sample – in and out.
TEST
Does it match the operator log sheet?
Which unit is on line?
General condition of equipment.
Condition of wiring. Is it corroded or damaged?
Metered system – When was last regeneration?
Does meter work? Is it registering flow?
Is supply valve to softener open?
Is bypass valve open?
11/13/2018
Water King
Water King Service Seminar

12. Observations Any flows to drain? Is time of day set correctly?
Service 101
Observations
Any flows to drain?
Is time of day set correctly?
Take a water sample – in and out.
Conduct TEST.
Does it match the operator log sheet?
Which unit is on line?
11/13/2018
Water King
Water King Service Seminar

13. Observations General condition of equipment.
Service 101
Observations
General condition of equipment.
Condition of wiring. Is it corroded or damaged?
Metered system – When was last regeneration?
Does meter work? Is it registering flow?
Is supply valve to softener open?
Is bypass valve open?
11/13/2018
Water King
Water King Service Seminar

14. Service 101
Don’t touch it yet!!!
Make certain it is OK to start cycling softener. Re-Check with operator.
Don’t touch it yet!!!
Make certain it is OK to start cycling softener.
Re-Check with operator.
11/13/2018
Water King
Water King Service Seminar

15. Now you can touch unit. Start repairs.
Service 101
Now you can touch unit. Start repairs.
Now you can touch unit.
Prove your problem.
Go SLOW
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Water King
Water King Service Seminar

16. Take unit out of service
Prove your problem.
Go SLOW.
Open bypass valve and close outlet valve(s).
Inlet valve to remain open.
This will prevent unwanted water or salt in effluent supply.
Determine model number and find out regeneration flow rates.
First: Open bypass valve and close outlet valve(s). Inlet valve to remain open.
(This will prevent unwanted water or salt in effluent supply)
11/13/2018
Water King
Water King Service Seminar

17. What will happen? The five cycles
Service. Raw water passes “down flow” through the resin bed.
Backwash. The resin bed is fluidized loosening the resin particles and removing suspended matter captured during the service cycle.
Brine Draw. A brine solution is applied “down flow” to the resin bed removing the hardness ions from the resin matrix.
Slow Rinse. The brine is rinsed from the resin bed at a low flow rate to reduce water use.
Fast Rinse. The resin is rinsed at a higher rate to remove all brine from the bed. After the fast rinse cycle, the softener is on Standby until returned to Service.
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Water King

18. Problem: Hard Water, not using salt.
Service 101
Problem: Hard Water, not using salt.
Determine model number and find out regeneration flow rates.
Problem: Hard Water, not using salt.
Determine model number and find out regeneration flow rates.
First: Open bypass valve and close outlet valve(s). Inlet valve to remain open.
(This will prevent unwanted water or salt in effluent supply)
Initiate regeneration
From timer put unit in BW.
Observe piston position.
Observe flow to drain.
Measure flow if possible with bucket and stop watch. (Ref required flow from Catalog or O&M.)
BACKWASH
Flow rate low…
Low water pressure
Plugged Backwash flow control
Other restriction in Backwash Lines
Flow rate normal..
Move on
Recheck Brine Level (Recheck measurement)
Advance cycle to next position
Brine Draw
Observe flow rate to drain. During this cycle all water is passing through injector.
Flow rate to drain low…
Plugged Injector
Clean or replace
Flow rate to drain high
Water is bypassing injector.
Injector not properly seated.
Piston broken or Leaky seals.
Unit out of calibration.
Flow Rate to drain normal
(Recheck measurement in brine tank)
Brine should be drawing a minimum of one inch per minute
Brine Level not moving.
Disconnect line between softener and brine tank. Put finger over tube.
Vacuum:
Poor vacuum, No vacuum or Pressure from control valve
Problem in control valve
Injector, piston, or BW flow control
Good vacuum
Good vacuum will be obvious. Seems to get stronger and stronger with time.
Problem in Brine Tank
Brine valve cracked, dirty, or plugged
Clean or replace BV
Salt in service line.
Problem is from poor brine draw.
Too long to get in so it is never rinsed out.
Plugged injector,
low water pressure.
BW flow control restriction.
Fast rinse now long enough.
Pressure drop in front of unit.
Variations in inlet water pressure can cause problems. Need good constant pressure.
Problems may occur under 40 psi.
Mineral to Service.
Unit installed backwards.
Broken distributor.
Mineral in BW pit. BW flow control failure (BW rate too high) or Broken distributor. Repair or Replace.
Insufficient service flow rate
High Pressure Drop
Bad Resin
Draw sample and inspect
Shut Off Kit not fully opening.
Aquamatic Valve vent restricted
Asco Valve not operating properly
Troubleshooting SOK
Exploded view of diaphragm valve. in both positions.
11/13/2018
Water King
Water King Service Seminar

19. UBLE SHOOTING TROUBLE SHOOTING
HARD
WATER
TO SERVICE
Possible Cause
Solution
No salt.
Salt bridging.
Low or no brine draw
Bypass valve
Float setting
Brine shut-off valve
Electrical power
Timer erratic (Does not regenerate at the proper time.)
Build up on grid plate.
Improper salt dosage, low salting units.
Leaking bypass in plumbing.
Twin units, one is hard, one unit soft.
Make sure salt is in the brine tank
Carefully break up salt with a stick.
See No. 1
Fully close valve and outlet valves. If water runs to service, disassemble and repair if necessary.
Adjust float
Make sure the brine shut-off valve is fully opened.
Check power supply.
Replace the timer
Clean grid plate
Increase salt dosage, remove a plug.
Shut off the inlet, outlet and bypass of the conditioner, check for the flow of water at a soft water faucet.
Remove and clean brine director.
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Water King

20. Initiate Regeneration
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21. Initiate regeneration
Initiate regeneration from timer. This will put unit in backwash position.
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22. Backwash Observe piston position. Observe flow to drain.
Measure flow if possible with bucket and stop watch (Ref required flow from catalog or O&M.)
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23. Backwash Flow rate low: Flow rate normal:
Low water pressure.
Plugged backwash flow control.
Other restriction in backwash lines.
Flow rate normal:
Move on.
Recheck brine level measurement.
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24. Advance cycle to next position
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25. Brine draw
Observe flow rate to drain. During this cycle all water that is going to drain is passing through injector.
Flow rate to drain will be much lower than backwash rate.
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Water King

26. Brine draw Flow rate to drain low… Low water pressure.
Plugged injector.
Clean or replace.
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27. Brine draw Flow rate to drain high... Water is bypassing injector.
Injector not properly seated.
Piston broken or leaky seals.
Unit out of calibration.
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28. Brine draw
Flow Rate to drain normal...
Move on 
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29. Brine draw Recheck brine level measurement.
Brine should be drawing a minimum of one-inch per minute.
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Water King

30. Brine level not moving
Disconnect line between softener and brine tank. Put finger over tube.
Poor Vacuum:
No vacuum or pressure from control valve.
Problem is in the control valve.
Injector, piston, or BW flow control problem.
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Water King

31. Brine level not moving Good vacuum
Good vacuum will be obvious. Seems to get stronger and stronger with time.
Problem is in the brine tank.
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Water King

32. Brine level not moving Brine tank problems – brine valve
Cracked
Dirty
Plugged
Clean or replace brine valve
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33. Advance cycle to next position
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34. Fast rinse
Full service flow passes to drain through backwash rate of flow controller.
Observe flow to drain.
Use white paper or styrofoam cup to check for resin to drain.
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35. Advance cycle to next position
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36. Service Observe valve position
Service light should illuminate on valve
Shut off kit should open
Open bypass valves
Unit is returned to service
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37. Other problems
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38. Salt in service line Problem is from poor brine draw.
Too long to get in so it is never rinsed out.
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Water King

39. Salt in service line Plugged injector. Low water pressure.
BW flow control restriction.
Fast rinse not long enough.
Pressure drop in front of unit.
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Water King

40. Salt in service line
Variations in inlet water pressure can cause problems. Need good constant pressure.
Problems may occur under 40 psi.
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Water King

41. Mineral to service Unit installed backwards (up-flow).
Broken distributor.
Mineral in BW pit. BW flow control failure (BW rate too high) or broken distributor.
Repair or replace.
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Water King

42. Insufficient service flow rate
High pressure drop
Bad Resin
Draw sample and inspect
Shut off kit not fully opening
Clogged distributors
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Water King

43. Troubleshooting SOK Aquamatic valve vent restricted Ruptured diaphragm
Asco valve not operating properly
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Water King

44. 11/13/2018 Water King Service 101 Aquamatic valve drawing
Water King Service Seminar

45. 11/13/2018
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47. 11/13/2018
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48. Twin units: One hard, one soft
Service 101
Twin units: One hard, one soft
Check brine director valve.
Check brine director.
Remove one side at a time to verify correct operation of director.
Clean or replace.
11/13/2018
Water King
Water King Service Seminar

49. Brine tank overflowing
Foreign material lodged in BV seat.
Remove and clean.
Float binding on brine well.
Realign.
Faulty BV seal.
Replace BV seal.
Fittings defective.
Tighten or replace.
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Water King

50. The End
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Water King

51. WATER KING, INC. 102 Charbonnet Road Duson, LA 70529
Service 101
WATER KING, INC.
102 Charbonnet Road
Duson, LA 70529
Phone: (337)
Fax: (337)
Web site:
11/13/2018
Water King
Water King Service Seminar