1. Community Legal Centres Conference
Brisbane | 8-9 March 2018
Introduce myself.

2. Uncle Desmond Sandy Welcome to Country
Copyright in this artwork belongs to the Aboriginal and Torres Strait Islander Women’s Legal Services NQ Inc, which acknowledges the artist, Jaquanna Elliott. Jaquanna Elliott was born in Dubbo NSW and raised in South Australia. Her mother belongs to the Dunghutti “river people” in Kempsey, NSW. Jacquanna has held several exhibitions as an artist in her own right and has worked extensively as an illustrator and mentor for Black Ink Press.
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3. Thanks to our supporters
Herbert Smith Freehills
Department of Justice and Attorney General's Department
Financial Ombudsman Services Australia
The Services Union
Queensland Law Society
New Way Lawyers
Legal Super
Thanks to our volunteers; Names
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4. @clc_qld Toilets and exits
Explain that we are having a competition throughout the conference for the best Facebook or twitter post. Use the in all your posts. The winner of the best post will be announced on Friday afternoon.
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5. [444 Brunswick Street, Fortitude Valley]
Dinner tonight
Pig’n’Whistle
[444 Brunswick Street, Fortitude Valley]
Tell people that they can still come along to the dinner and trivia night which is taking place at 6.30pm tonight. Register at reception
Dinner starts at 6.30pm but they are welcome to arrive any time after 6.00pm.

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7. Welcome video – Hon. Yvette D’Ath MP
Ms D’Ath was appointed Attorney-General and Minister for Justice and Minister for Training and Skills on the 16th of Feb 2015 and fulfilled that position until the 25th Nov 2017 when Labor was re-elected and Ms D’Ath continued to remain as the Attorney-General and Minister for Justice although acquired the Leader of the House role.
Prior to entering the Queensland Parliament, she served as the Member for Petrie in the Federal Parliament and prior to entering federal parliament she worked as an Industrial Advocate.
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8. And we have great stories to tell:
Encourage people to attend workshop on evaluation – 1.30pm this afternoon, next door
Ultimately, when we talk about our impact, we talk about the outcomes we achieve for our clients. How is our client’s life better, as a result of having received legal help from a community legal centre?
And we have great stories to tell:
Anna met with LawRight's indigenous lawyer in a Cairns Aboriginal health centre. LawRight arranged for Anna to get a birth certificate, a back payment from Centrelink, and sign a long term tenancy. Anna learnt the truth from LawRight about her daughter’s removal and was connected to the local indigenous family violence service to arrange a reunification. With the basics of housing, income and family no longer ignored, Anna can begin her healing.
Amy* was finding it increasingly difficult to care for her daughter Jodie* - who had severe disabilities and required total personal care and intense supervision - without adequate specialist disability support funded by the Department of Communities, Child Safety and Disability Services. Cairns Community Legal Centre assisted Amy at meetings to secure support so that she would not be forced to relinquish care of Jodie to the State through the child protection system.
Rob, An elderly pensioner had purchased a new car and wished to tow his caravan, so required some auto electrical work to be done on the vehicle. The job was done by a dodgy electrician, and it cost Rob almost $5,000 to get the car repaired to deal with the problems created by the electrician. The client lived in a remote location alone and relied on his vehicle to get into town.  Suncoast Community Legal Service, together with USC Law Clinic students under their supervision, assisted the client with preparing a QCAT application for minor debt – Rob then received full payment of his claim from the mechanic.
Sue, had taken a severely disabled child into her home and cared for her for decades, and received a payment of $100,000 arrears owed to her by a state government agency. After years of not questioning the level of funding for the child’s care needs, Sue was relieved to receive the arrears, then surprised and distressed when Centrelink raised a debt of $60,000. Basic Rights Queensland’s caseworker demonstrated that Centrelink had calculated the debt incorrectly and argued “special circumstances” such as legal fees and Sue’s notional entitlement to the Pension Bonus, had she received the annual payment increases when they were due, rather than in one lump sum in arrears. The debt was reduced to a much more manageable $9,000, thereby greatly reducing Sue’s financial and emotional stress.
We have thousands of these stories to tell, and we need to tell them, to make sure the community understands, and values, CLCs’ work.
We can also tell our story through the numbers of people we help, but this story can be a bit more tricky…
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9. Discrete assistance
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10. Representation services
Many CLCs are adjusting their data recording practices to align with the DSM (in these cases DJAG has said that they are happy to revise down service agreement deliverables).
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11. Half as many services provided?
The bottom line:
Half as many services provided?
(compared to a year ago)
Hands up if you think your centre (or you) are working half as much as you were a year ago?
Need to talk about challenges with CLASS – NACLC is working on this, but they weren’t given the resources that they needed to get the database we want.
BUT need to talk about how we understand the data definitions, and how this might be changing our ways of working
We’re supporting NACLC to do this work – attend consultation with Carly in the ‘Boardroom’ at 1.30pm tomorrow.
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12. Performance benchmark
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13. Overall, in 2016 (NACLC census), Queensland CLCs reported spending 452
Overall, in 2016 (NACLC census), Queensland CLCs reported spending hours on “funding related activities” … EVERY WEEK!!
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14. Change in (core legal service) funding Queensland CLCs, 2012/13 to 2017/18
State: increases from $6.96m to $11.02m (58% increase, or 47% when adjusted for inflation)
Federal: increases from $5.06m to $8.13m (61% increase, or 49% when adjusted for inflation)
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15. Size of Queensland CLCs (by turnover)
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16. Proportion of state vs commonwealth funding 2012/13 vs 2017/18
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17. Sources of funding (2016-17) for all CLCs
Source: audited financials, provided to CLCQ, available on centres’ websites and regulators websites (ACNC, ORIC)
32 of our 33 members
Caveats – not everyone calls everything the same thing; varying levels of details; some assumptions (eg where just called ‘grants’, assume they’re government grants).
Our members total income - $61.3m in 2016/17
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18. Sources of Government funding for all CLCs 2016-17
QLD Govt other = Youth Justice, Education, Environment, Science & Innovation
Cth other = Dept of employment
Legal Aid = duty lawyers (DV / MH / FASS) and CLE collaborations
Other = where not disaggregated in reports (so may contain other ‘grant’ or ‘project’ income from outside government)
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19. Sources of non-Government funding for all CLCs 2016-17
Service fees = client contributions, costs reimbursements, fees paid for clinical legal education placements, subcontracting QSTARS services, fee-for-service training, cafes or social enterprises, rental income.
NACLC census tells us, off 26 Queensland respondents:
5 QLD CLCs receive philanthropic funding
8 QLD CLCs received funding/sponsorship
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20. Key messages – sources of funding
Still too reliant on Government funding
esp legal services funding (NPA, CLSP, etc)
We need both levels of government to increase their investment in CLCs’ work
Fee-for-service or self-generated income is important, and growing
Fundraising is hard work, that requires significant investment to do well
Legal Aid is increasing its own spending on CLCs
While income has increased over the past 5 years, so has demand for our services
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21. CLC funding over the next 5 years

22. We need both levels of Government to commit to continued funding

23. …in their budgets

24. Between now and then 2018 2019 2020 NPA Review NPA Renegotiation
NPA Renegotiation
Budgets
DJAG procurement process
New NPA

25. NPA review
NPA objective: a national legal assistance sector that is integrated, efficient and effective, focused on improving access to justice for disadvantaged people and maximising service delivery within available resources
NPA review: assess the effectiveness, efficiency and appropriateness of the NPA as a mechanism for achieving its objective and outcomes
Particular emphasis on :
legal assistance services
collaborative service planning
funding arrangements
performance monitoring and reporting arrangements
roles and responsibilities
areas of improvement.
Circulated our preliminary position with our members digest on 31 January – keen to get your feedback, as this develops
AGD putting together an advisory group – 2 Queensland representatives (nominated by DJAG) – me and Anthony Reilly

26. … what else?

27. … what else? Queensland Government Federal Government
Budget bid for 2019
Show value of services
Outcomes measurement
Data
Quality (inc accreditation)
Case studies
Politicians and their offices
Department officials
Public support (inc media)
2019 procurement process
Review the program logic
Evaluate the 2017 process
Undertake new process
Federal Government
Budget bid for 2019
Show value of services
Outcomes measurement
Data
Quality (inc accreditation)
Case studies
Politicians and their offices
Department officials
Public support (inc media)
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28. Community Legal Centres Queensland 2017-2020 Strategic Plan
We are the peak body for Queensland’s community legal centres, and we work with those centres towards a fair and just Queensland.
We help community legal centres so they can provide effective, high quality services to their communities.
We help the network of community legal centres keep informed, united and relevant.
We help disadvantaged and vulnerable people in the community to understand their legal and human rights, access legal help, and be heard and respected.

29. Community Legal Centres Queensland 2018 priorities
Embed sector-wide evaluation toolkit
Support regional service planning
Develop CLC people
Training, conference
Finalise round 2 of the Accreditation Scheme
Advocate for more funding and better policy from Governments
Focused on funding and policies that directly support CLCs and access to justice for our clients and communities

31. Community Legal Centres Queensland Support our 2018 priorities
Do more evaluation
Get involved in regional service planning
Gather (and share) good data
CLASS, case studies, etc
Engage with Governments

32. This week… Sharing good practice Celebrating our successes
Building stronger relationships
Sharing good practice
Celebrating our successes
Exploring new ideas

33. Today Lecture hall Workshop room Project showcase Winning campaigns
MORNING TEA
Winning campaigns
ALRC family law inquiry
LUNCH
NACLC Update
After the Royal Commission…
Admin showcase
AFTERNOON TEA
Digital disruption
Workshop room
MORNING TEA
Community legal education
The School Lawyer
LUNCH
Evaluations
AFTERNOON TEA
Having challenging conversations
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34. Why do you work in a community legal centre?
Tell us (a short story) about a client you’ve helped
Tell us (a short story) about a volunteer at your service
Are you worried about funding for your CLC? Why?
Why do you think evaluations are important?
How could a Human Rights Act make a difference in Queensland?
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35. Tomorrow Lecture hall Workshop room Focus groups Hon. Coralee O’Rourke
Telecommunications Industry Ombudsman
Getting on the NDIS Grid
MORNING TEA
Good Boards
Keynote: Gillian Triggs
LUNCH
Working with Government
Fundraising showcase
Workshop room
Developing your digital strategy
MORNING TEA
Ethics
LUNCH
Culturally safe services
Adolescent family violence
Focus groups
Exploring the service system and funding processes
MORNING TEA
Data standards
LUNCH
Domestic Violence Best Practice in CLCs
Morning tea:
Stephen Bennett, Member for Burnett (LNP)
Senator Anthony Chisholm
Michael Berkman, MP
Milton Dick MP
Lunch:
Dr Christian Rowan MP
Mr Peter Russo MP
Graham Perrett MP
Steve Minnikin MP, Member for Chatsworth
Senator Chris Ketter
Afternoon tea – Andrew Bartlett
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36. Chris Dubrow will be around tomorrow to talk about CLASS
Tell people that they can book a time at reception to chat with Penny to talk about accreditation.
Chris Dubrow will be around tomorrow to talk about CLASS
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37. @clc_qld
Explain that we are having a competition throughout the conference for the best Facebook or twitter post. Use the in all your posts. The winner of the best post will be announced on Friday afternoon.
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38. Vincent Shin, School Lawyer, WEstJustice (The School Lawyer)
Let’s share some stories, about some innovative projects and practices across our sector:
Rosslyn Monro, Sector Sustainability Manager, Community Legal Centres Queensland (Regional Service Planning)
Sue Garlick, Director and Donnella Mills, Project Lawyer - Cairns. (Indigenous LHC)
Vincent Shin, School Lawyer, WEstJustice (The School Lawyer)
Michael Stubbins, President, Bayside Community Legal Service m (Mediation in CLCs)
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39. Thanks to our supporters
Herbert Smith Freehills
Department of Justice and Attorney General's Department
Financial Ombudsman Services Australia
The Services Union
Queensland Law Society
New Way Lawyers
Legal Super
Thanks to our volunteers; Names
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40. The Red Rose Foundation actively works to end domestic and family violence related deaths in Australia including homicide, suicide and accidental deaths that arise from incidents and or/histories of domestic violence
Today is international women's day so we are running a raffle. The prize is a box of Noosa Chocolate Factory chocolates and $200 Red Balloon voucher.  Any money raised is going to support the Red Rose Foundation.
The Red Rose Foundation acknowledges that domestic violence related deaths have many predictive elements and are largely considered preventable.
The Red Rose Foundation actively works to end domestic and family violence related deaths in Australia including homicide, suicide and accidental deaths that arise from incidents and or/histories of domestic violence.
The cost is $2 per ticket – 3 tickets for $5. You can buy your tickets from the conference reception desk.
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