1. Home Energy Assistance Program Vendor Training - Program Year 2019
MaineHousing Energy & Housing Services
September – October 2018

2. HEAP Program Team Kathy Kinch, Manager of HEAP and Financial Reporting
Lori McPherson, Vendor Compliance Officer
Emily Morang, Vendor Compliance Officer
Laura James, HEAP Program Officer
Kyme Ferenc, Fair Hearing and Fraud Officer
Vanessa Taylor, Fair Hearing and Fraud Officer

3. 11/13/2018
Training Objectives
General knowledge of HEAP and TANF Supplemental Benefits
Understand terms and conditions of Vendor Agreement
How to complete Annual Consumption Reports
Get vendor feedback on new database
2015/2016 Vendor Training

4. Agenda Overview

5. Training Materials
and Resources

6. Vendor Web Portal

7. HEAP Grant

8. Intent of HEAP
Help income-eligible Households with their home energy costs
Not designed to pay Household’s total heating costs

9. PY 2018 HEAP Benefits Households = 29,549 Average benefit = $826
Lowest benefit = $160 (high income, low consumption)
Highest benefit = $2,714 (low income, high consumption)

10. PY 2018 HEAP Benefits - $24.4M

11. Program Components Fuel Assistance (HEAP)
Energy Crisis Intervention Program (ECIP)
Central Heating Improvement Program (CHIP)
Weatherization
Assurance 16 (case management to help HEAP clients manage and reduce energy cost)

12. Federally Funded Administered by Health & Human Services
Grant period Oct 1 – Sept 30 (FFY)
Governed by LIHEAP Statute (law passed by Congress)

13. State Guidelines Consistent with federal requirements
State rulemaking HEAP Rule – Chapter 24
State Plan - grant application
Vendor Handbook

14. Annual Public Hearings – June
HEAP Rule – Chapter 24 HEAP State Plan (grant application)
Vendors are encouraged to participate in the public hearing process.

15. How does funding flow? President submits budget
Congress approves budget
Funds allocated to federal agencies (HHS)
Funds allocated to States (October / November)

16. Application Period HEAP Fuel Assistance Aug 27, 2018 thru Jul 15, 2019
Energy Crisis Intervention Program
Nov 1, 2018 thru Apr 30, 2019

17. 11/13/2018
Use of Benefits
2015/2016 Vendor Training

18. Home Energy Types Oil & Kerosene Propane Electricity & Natural Gas
11/13/2018
Home Energy Types
Oil & Kerosene
Propane
Electricity & Natural Gas
Wood/Corn Pellets, Bio-Bricks & Coal
Firewood
2015/2016 Vendor Training

19. 11/13/2018
Use of Benefits
Must be consistent with Vendor Voucher Report or Credit Notification Report, which identifies the approved:
Home Energy type
Physical Address (service location)
Account Information
2015/2016 Vendor Training

20. Contact MaineHousing
If there is a question about fuel type, delivery address, or account information listed on Vendor Voucher or Credit Notification Report.

21. 11/13/2018
Approval Required
Any deviations from Vendor Voucher Report or Credit Notification Report must be approved in writing by MaineHousing.
2015/2016 Vendor Training

22. 11/13/2018
Notify MaineHousing
Client has remaining HEAP funds on account and moves to new service location
MaineHousing must authorize use of Benefits for new service location
2015/2016 Vendor Training

23. Kerosene vs. Oil
If Vendor Voucher Report or Credit Notification Report lists kerosene as approved fuel type, Benefits cannot be used for oil (even if client requests oil).

24. Contact MaineHousing if:
Oil listed on VVR or CNR
Vendor knows tank is located outside

25. Delivery Options
Vendor may deliver entire benefit amount even if client orders smaller amount, unless:
All Household members are moving
Heating System has mechanical difficulties
Storage tank or hopper is being replaced or not up to code

26. Cannot be used for downside protection fees
11/13/2018
HEAP Benefits may be applied to price protection plans.
Cannot be used for downside protection fees
2015/2016 Vendor Training

27. Cannot be used for: Delivery fees (except ECIP)
August 23-24, 2017
Cannot be used for:
Delivery fees (except ECIP)
Hazmat or fuel recovery fees
Late fees
Clean and repair service charges
Security deposits
PY 2018 HEAP Training

28. Benefits Expire Program Year Must use by: Cannot use on or after: 2018
11/13/2018
Benefits Expire
Program Year
Must use by:
Cannot use on or after:
2018
Apr 30, 2019
May 1, 2019 (12:00 am)
2019
Apr 30, 2020
May 1, 2020 (12:00 am)
2015/2016 Vendor Training

29. Benefits for any Program Year prior to PY 2018 have expired.
11/13/2018
Benefits for any Program Year prior to PY 2018 have expired.
Return these funds to MaineHousing immediately.
2015/2016 Vendor Training

30. Quiz - Use of Benefits
Handouts Tab – Page 1

31. Applying Benefits Retroactively to October 1
11/13/2018
Applying Benefits Retroactively to October 1
2015/2016 Vendor Training

32. Optional – not mandatory
11/13/2018
HEAP and TANF Supplemental Benefits may be applied to eligible deliveries back to October 1.
Optional – not mandatory
2015/2016 Vendor Training

33. What is an eligible delivery?
Deliveries made on or after Oct 1
Deliveries paid or unpaid by client for approved Home Energy type

34. Ineligible Deliveries
11/13/2018
Ineligible Deliveries
Non-approved Home Energy types
Deliveries paid by towns, General Assistance, or organizations
2015/2016 Vendor Training

35. Advantages of going back to October 1
11/13/2018
Advantages of going back to October 1
Remember: it is optional
2015/2016 Vendor Training

36. Funds become “client funds”
11/13/2018
Funds become “client funds”
HEAP rules do not apply to “client funds”
“Client funds” can be applied to outstanding balances for service or ineligible deliveries
2015/2016 Vendor Training

37. Reduces volume of Benefit Returns due to:
11/13/2018
Reduces volume of Benefit Returns due to:
Client changes moves, deceases, requests another vendor
Benefit expiration
2015/2016 Vendor Training

38. Documenting Transactions
Effective for PY 2019 Benefits
Retroactive use of Benefits is allowed only if Vendor’s records document the transaction details associated with applying Benefits to prior deliveries.

39. Documenting Transactions
Identify amount of any remaining HEAP
Date of delivery being covered
DOR adjustment (if applicable)
Handbook – Section 6, page 9

40. Recap Benefits may be applied to:
11/13/2018
Recap
Benefits may be applied to:
Eligible deliveries - October 1 forward
Approved fuel type listed on VVR or CNR
Client paid or unpaid deliveries
2015/2016 Vendor Training

41. Oil/Kerosene Pricing

42. Oil / Kerosene Pricing Discount Off Retail = $0.07 per gallon
Applies to oil or kerosene, whichever is listed on Vendor Voucher Report
Applies to HEAP gallons only

43. Oil / Kerosene Pricing
DOR does not apply to gallons paid by TANF Supplemental if delivery occurred on or after 9/1/18
TANF Supplemental and ECIP pricing must be based on vendor’s cash price not charge price

44. DOR and Vendor Discount Programs
If HEAP client is eligible for discount which is greater than $0.07 DOR, Vendor must give the greater discount on gallons paid by HEAP.

45. DOR and Vendor Discount Programs
Charge Price
Retail Cash Price
DOR Price
Discount Rate
Required HEAP Price
$2.62
$2.42
$2.35
Veteran
$2.22
(Veteran)
Senior
$2.37
(DOR)

46. Pricing Other Fuel Types

47. Price cannot be based on charge price
Maximum Price Per Unit
For units paid by HEAP, TANF Supplemental or ECIP, price per unit cannot be greater than vendor’s daily cash price.
Price cannot be based on charge price

48. Pricing Quiz
Handouts Tab - Page 2

49. TANF Supplemental Benefits
August 23-24, 2017
TANF Supplemental Benefits
PY 2018 HEAP Training

50. TANF Supplemental Benefits
State of Maine DHHS provides up to $3M annually in TANF funds to MaineHousing.
Funds must be used to provide supplemental fuel assistance to HEAP- eligible families with children.

51. Who is eligible?
Household will be eligible for TANF Supplemental Benefits if Household:
Received current Program Year HEAP benefit
Has member under age of 18
Does not reside in Subsidized Housing with heat included

52. PY 2018 TANF Supplemental Eligible Households = 5,905
Credits Issued = $1.77M ($300 per Household)
Payments Issued = $728K (thru 9/14/18)
Outstanding Credits = $1.04M (must be used by April 30, 2019)

53. Guarantees payment post delivery
Credit Notification Report
Guarantees payment post delivery
Issued third Friday of month following the issuance of Household’s HEAP Benefit

54. Credit Notification Report
Handouts Tab - Page 17

55. PY 2019 Schedule (tentative)
Households eligible for TANF Supplemental Benefits will be identified and processed on a monthly basis.
HEAP benefit issued:
CNR issued to vendor:
On or before Dec 31, 2018
Jan 18, 2019
Jan 1 to 31, 2019
Feb 15, 2019
On or after Feb 1, 2019
Third Friday of the month following issuance of the HEAP benefit

56. Sample letter – Handouts, Page 3
How are clients notified?
MaineHousing mails benefit notification letters three business days after issuing/mailing CNR to vendor.
Sample letter – Handouts, Page 3

57. Vendor Pricing
TANF Supplemental pricing must be based on vendor’s cash price not charge price
Oil/kerosene: DOR does not apply to gallons paid by TANF Supplemental if delivery occurred on or after 9/1/18

58. Order of priority for using benefits
PY 2018 HEAP
PY 2018 TANF Supplemental
PY 2019 HEAP
PY 2019 TANF Supplemental

59. Post Delivery Payment
Metered delivery ticket – oil/kerosene and propane
Invoice – all other fuel types
Transaction report showing delivery/purchase and payment activity from previous May 1 through date of delivery being invoiced

60. Oil, Kerosene and Propane
If amount on delivery ticket is greater than amount billed to TANF Supplemental, notate ticket with dollar amounts paid by:
TANF Supplemental
HEAP (if applicable)
Client or third-party (if applicable)
Sign and date ticket

61. Post Delivery Payment
MaineHousing reviews vendor’s documentation to validate HEAP benefits have been exhausted and appropriately used.
TANF Supplemental payment issued within 10 business days of receipt and approval of documentation

62. Annual Consumption Report
Units paid by TANF Supplemental - include in “Total Household Gal/kWh” and “Total Household Cost” columns only
Do not include TANF Supplemental units in “LIHEAP Gal/kWh” column

63. TANF Supplemental Benefits
Questions about
TANF Supplemental Benefits
Contact MaineHousing

64. Recordkeeping

65. Detailed records are required to:
Fully account for use of federal dollars
Support federal reporting requirements, including Annual Consumption Reports

66. Documentation Requirements
Delivery tickets (dated and metered)
Daily Cash Price Log
Wood/Corn Pellets or Bio-Bricks: invoices for pickups and deliveries
Price protection plans (signed)

67. Metered Delivery Ticket
Customer name
Delivery address
Date of delivery
Type of fuel delivered
Units delivered
Price per unit
Total

68. Manual Transaction Record
If Vendor chooses to maintain HEAP account records manually, you may use MaineHousing’s Manual Transaction Report Form.

69. Section 9 - Recordkeeping
All records for benefit transactions that occurred during contract term must be retained for 3 years after agreement expiration date.
Vendor Agreement Term
Disposal Date
7/1/2014 to 6/30/2015
7/1/2018
7/1/2015 to 9/30/2016
10/1/2019
10/1/2016 to 6/30/2017
7/1/2020

70. Let’s look at some delivery tickets
Handouts Tab – Page 4

71. HEAP Client Account Records
Name and address
All posted transactions for Home Energy purchases paid (or unpaid) by HEAP, TANF Supplemental, ECIP, client, or another party
Amount of any remaining HEAP balance

72. All federal funds must be fully accounted for
Posting Transactions
Do not adjust units, price per unit, or total delivery cost to “zero out” small HEAP credit balances
Do not write-off or absorb small HEAP credit balances
All federal funds must be fully accounted for

73. Incorrect postings examples
Handout Tabs – Page 7

74. Annual Consumption Report (ACR)

75. Purpose of ACR Account for use of HEAP & ECIP funds
Determine household’s heating costs
Comply with federal reporting requirements

76. Performance Data Report

77. Total fuel costs reported on ACR used to determine household benefits for following Heating Season

78. Annual Consumption Report
11/13/2018
Overview
Annual Consumption Report
2015/2016 Vendor Training

79. ACR Reporting Period
Capture all deliveries and use of benefits from May 1, 2018 thru April 30, 2019

80. LIHEAP Gallons/Units Program Year Deliveries made on or after: PY 2018
May 1, 2018
PY 2019
Oct. 1, 2018

81. Annual Consumption Report
11/13/2018
Annual Consumption Report
Let’s work through examples
2015/2016 Vendor Training

82. HEAP Benefit Remaining
Betty Baker 546
HEAP Benefit Remaining
HEAP Benefit
$640.00
2/21/19 Delivery
- $234.90
3/25/19 Delivery
Benefit Remaining
$170.20
HEAP Units
2/21/19 Delivery
1 ton
3/25/19 Delivery
+ 1 ton
2 ton

83. Betty Baker 546 Total HH Units Delivery 2/21/19 1 ton Delivery 3/25/19
Total HH Cost
Delivery 2/21/19
$234.90
Delivery 3/25/19
+ $234.90
$469.80

84. Eve Harvey 471 HEAP Benefit Remaining Prior Year Benefit Remaining
$460.96
8/27/18 Delivery
- $134.95
10/15/18 Delivery
HEAP Benefit
+ $600.00
11/27/18 Delivery
12/30/18 Delivery
- $136.45
1/24/19 Delivery
- $209.93
2/22/19 Delivery
- $138.95
4/2/19 Delivery
$34.33

85. Eve Harvey 471 HEAP Gallons 8/27/18 Delivery 50.0 10/15/18 Delivery
+ 50.0
11/27/18 Delivery
12/30/18 Delivery
1/24/19 Delivery
+ 75.0
2/22/19 Delivery
4/2/19 Delivery
375.0

86. Eve Harvey 471 Total HH Gallons 8/27/18 Delivery 50.0
+ 50.0
11/27/18 Delivery
12/30/18 Delivery
1/24/19 Delivery
+ 75.0
2/22/19 Delivery
4/2/19 Delivery
375.0

87. Eve Harvey 471 Total HH Cost 8/27/18 Delivery $134.95
+ $134.95
11/27/18 Delivery
12/30/18 Delivery
+ $136.45
1/24/19 Delivery
+ $209.93
2/22/19 Delivery
+ $138.95
4/2/19 Delivery
$1,026.63

88. Prior Year Benefit Remaining
Kim Morin 213
Prior Year Benefit Remaining
Prior Year HEAP Benefit
$638.00
1/17/18 Delivery
- $239.90
4/26/18 Delivery
- $237.90
$160.20
Benefit Remaining
Prior Year Benefit Remaining
$160.20
HEAP Benefit
1/22/19 Delivery
- $239.90
$408.30

89. Kim Morin 213 HEAP Gallons 1/22/19 Delivery 100.0 Total HH Gallons
Total HH Cost
1/22/19 Delivery
$239.90

90. HEAP Benefit Remaining
Harold Porter 7669
HEAP Benefit Remaining
HEAP Benefit
$974.00
11/23/18 Delivery
- $281.90
12/30/18 Delivery
- $579.40
2/28/19 Delivery
-$287.90
Benefit Remaining
$0.00
HEAP Gallons
11/23/18 Delivery
100.00
12/30/18 Delivery
2/28/19 Delivery
+39.15
339.15

91. Harold Porter 7669 Total HH Gallons 10/4/18 Delivery 100.0
112/30/18 Delivery
2/28/19 Delivery
4/6/19 Delivery
+103.2
603.2

92. Harold Porter 7669 Total HH Cost 10/4/18 Delivery $279.90
+ $281.90
12/30/18 Delivery
+ $579.40
2/28/19 Delivery
+ $287.90
4/6/19 Delivery
+ $300.21
$1,729.31

93. Benefits and Payments

94. Benefit amount is based on:
11/13/2018
Benefit amount is based on:
Number persons living in dwelling
Household income
Fuel consumption for primary Heating System
2015/2016 Vendor Training

95. Primary Applicant Selects Vendor at time of application
11/13/2018
Primary Applicant
Selects Vendor at time of application
May choose to have Benefit issued for secondary Heating System
2015/2016 Vendor Training

96. Payment Options Vendor selects form of payment on Vendor Agreement
Check
Direct deposit (wire transfer)

97. MaineHousing issues payments weekly
Tue-Wed
Initiate payment process
Thursday
Mail checks & Voucher Reports
Initiate wire transfer
Friday
Direct deposit Vendor’s account

98. Let’s look at the letter
Following Tuesday
CAA mails Benefit Notification letters to clients whose HEAP benefits were issued the prior week
Let’s look at the letter
Handout Tab – Page 12

99. Vendor Voucher Report (VVR)
Primary Applicant’s name & phone number
Delivery address
Benefit amount
Home Energy type
Account info
CAP code
Payment memo

100. Vendor Voucher Report Examples

101. Contact MaineHousing if:
Vendor Voucher Report does not match your records
You suspect there has been a duplicate payment made for a client

102. Benefits paid by manual checks
Reissuing Benefits from prior Program Year (example: client changed vendors)
Returning vendor or client funds that were sent to MaineHousing in error

103. Manual Checks Handouts Tab – Page 16
Vendor will not receive Vendor Voucher Report with manual check
Check stub provides important information
Handouts Tab – Page 16

104. Questions about Payments or Vendor Voucher Reports:
Contact MaineHousing

105. Benefit Returns

106. What is a Benefit Return?
Return of unused HEAP funds on Household’s account with fuel vendor
How is the return initiated?
CAA, MaineHousing, or Vendor completes Benefit Return Form

107. Benefits must be returned if:
CAA or MaineHousing requests return
Account inactive 12 consecutive months
Not used by April 30 of second program year

108. Benefits must be returned if:
Sole member of Household is deceased
Client moves out of delivery area
Client terminates account with Vendor
Termination of Vendor Agreement

109. Required Documentation
Benefit Return Form (see instructions in Handbook)
Detailed transaction report – May 1 forward
Example: PY 2019 transaction history from May 1, 2018 to current

110. Benefit Returns Return funds within 15 calendar days
Repeated disregard of Benefit Returns may be result in:
MaineHousing audit
Placement on Watch List
Termination

111. Questions about a request?
Contact:
Community Action Agency who that issued request
MaineHousing

112. Expired Benefits Sweeping Accounts

113. Benefits Expire Program Year Must use by: Cannot use on or after: 2018
11/13/2018
Benefits Expire
Program Year
Must use by:
Cannot use on or after:
2018
Apr 30, 2019
May 1, 2019 (12:00 am)
2019
Apr 30, 2020
May 1, 2020 (12:00 am)
2015/2016 Vendor Training

114. Benefits for any Program Year prior to PY 2018 have expired.
11/13/2018
Benefits for any Program Year prior to PY 2018 have expired.
Return these funds to MaineHousing immediately.
2015/2016 Vendor Training

115. Sweep Accounts in May Return expired funds by June 30
Submit Benefit Return Form for each client or spreadsheet for multiple clients (Handouts Tab – Page 18)
Provide transaction report for each client

116. Reminders Return funds within 15 calendar days
Provide contact person name
Identify correct Program Year

117. Energy Crisis Intervention Program

118. 11/13/2018
Purpose
Avert Energy or Life Threatening Crisis (November 1 thru April 30)
2015/2016 HEAP Training

119. Allowable Measures Home Energy deliveries Utility disconnects
Minor Heating System repairs

120. PY 2018 ECIP Benefits Fuel Deliveries = 2,872 Households
Total Benefits = $820,186
Repairs = 27 Households
Total Benefits = $7,680
Utility Disconnects = 62 Households
Total Benefits = $15,399

121. No heat or risk of losing heat
11/13/2018
Household may be eligible if:
No heat or risk of losing heat
≤ 1/8 tank of oil/kerosene
≤ 25% in propane tank
≤ 3-day supply of Home Energy
2015/2016 Vendor Training

122. Facing a heating crisis due to Heating System malfunction
11/13/2018
Household may be eligible if:
Facing a heating crisis due to Heating System malfunction
ECIP can cover repairs if authorized by CAA purchase order
2015/2016 Vendor Training

123. Crisis must be averted within 48 hours
Energy Crisis
Has Heating System or Heating Source that is safe to operate, and supply of Home Energy for the Heating System/Source
Crisis must be averted within 48 hours

124. Crisis must be averted within 18 hours
Life Threatening Crisis
Household is currently without heat. No operable Heating System or Heating Source.
Crisis must be averted within 18 hours

125. 11/13/2018
ECIP Benefit Amount
Any remaining HEAP benefits and/or TANF Supplemental credits must be used in conjunction with or in lieu of ECIP funds
ECIP maximum benefit equals $400 minus any remaining HEAP and TANF Supplemental Benefits
2015/2016 HEAP Training

126. October 25, 2017
Eligible Households
May receive more than one ECIP benefit in a given Program Year if total benefits do not exceed $400
PY 2018 ECIP Training

127. Must be pre-authorized by CAA and included on purchase order
ECIP - Allowable Uses
Fuel type specified on purchase order
Delivery fees and charges for restarts/safety checks
Minor Heating System repairs
Must be pre-authorized by CAA and included on purchase order

128. Other Allowable Uses Space heaters Temporary relocation
Rent assistance for eviction due to non- payment of rent

129. Ineligible if household:
Has received maximum ECIP for Program Year
Has safe operating Heating System that adequately heats home during severe weather and has more than 3-day supply of Home Energy
Client has means to purchase Home Energy

130. ECIP Role Play

131. CAA contacts vendor to:
Verify last delivery information – date and number of units delivered
Determine if Vendor will do an upfront delivery pending receipt of a HEAP Benefit
Confirm Vendor can make delivery within required timeframe (i.e. 18 or 48 hours)

132. CAA contacts Vendor to:
Confirm cash price per unit
Determine amount of delivery charge (if any)
Identify need and charges for restart or safety check

133. Vendor confirms HEAP units = HEAP credit ÷ cash price
Oil/Kerosene: HEAP credit ÷ (cash price – $0.07)
TANF Supp units = TANF credit ÷ cash price
ECIP amount (fuel) = # units x cash price

134. Verbal purchase orders should be exception not standard practice
CAA will or fax purchase order to Vendor to confirm details of ECIP requirements and authorized dollar amount
Verbal purchase orders should be exception not standard practice

135. Purchase Order Primary Applicant’s name & delivery address
Home Energy type
Dollar amount authorized by CAA (based on cash price quoted by Vendor plus delivery charges and costs for restart or safety check)
Delivery time requirements (18 or 48 hours)

136. Vendor Responsibilities
Refuse purchase order if cannot meet delivery time requirements
Contact CAA immediately if full amount cannot be delivered
ECIP deliveries must be reported on ACR, even if not regular client

137. ECIP Payments

138. Documentation Required for Payment
Copy of Purchase Order
Metered delivery ticket
Invoice (if required)

139. Oil/Kerosene and Propane
If amount on delivery ticket is greater than ECIP purchase order, notate ticket with dollar amounts paid by:
ECIP
HEAP or TANF Supplemental (if applicable)
Customer or third-party (if applicable)
Sign and date ticket

140. Vendor invoice required if:
Delivery ticket does not account for all charges approved on purchase order (ex. delivery fees or restart/safety check charges)

141. ECIP Payments CAA reviews documentation and authorizes payment
MaineHousing issues payment within 10 working days
If payment is not received within appropriate timeframe, contact MaineHousing

142. Let’s look at a split-billed delivery
Handouts Tab – Page 19

143. Vendor Agreement Reminders

144. Notify MaineHousing of Changes
Contact information
Banking information
Mailing address
Mergers/Acquisitions
Tax ID information

145. Section 17 – Sale of Business
Notify MaineHousing 30 days before closing or sale
Return HEAP funds to MaineHousing
Close-out audit to reconcile HEAP funds

146. Section 17 – Sale of Business
Remaining HEAP funds must be returned to MaineHousing.
Do not transfer HEAP funds to another company or HEAP Vendor, or issue directly to client.

147. Section 15 – Confidentiality
Protection of Personally Identifiable Information (PII)

148. What is considered PII?
Any information about a person that can be used to distinguish or trace a person’s identity
HEAP client’s name and address

149. Put measures in place to prevent loss, theft, or inadvertent disclosure of PII

150. Paper Documents Remove from printers and fax machines
Do not leave on work area unattended
Place in locked files at end of day

151. Encrypt emails containing client names and addresses
If you cannot encrypt:
Use fax instead of
Ask CAA or MaineHousing to send you encrypted (your reply will be encrypted)

152. If you suspect or become aware of a breach, notify MaineHousing immediately

153. Program Abuse

154. Examples of Program Abuse
Not including household members on application
Failure to disclose income (most often self- employment or rental income)
Household does not live in home during the winter months

155. Report suspected program abuse to:
MaineHousing 353 Water St, Augusta, ME 04330

156. New HEAP Database

157. Wrap-up and Evaluations

158. Energy & Housing Services