1. Organisational Communication
The Why? and How?
Of it!!

2. What is an organisation?
Only the firm, bank, hospital or school?
Organised society?
Family?
A structured group
It has advantages
The only thread is communication

3. Organisational structure
Hierarchial pyramid
Communication relationships
Flattened structure, Teams
Centralised networks
Chain
Inverted Y
Leader centred wheel

4. Organisational structure
Decentalised networks
A circle
Open com
Informal networks
Gossip chain
grapewine

5. Communication as a Necessity
TELL THEM I AM HERE!!
In the beginning
At home
In the society
sender
Receiver/s
message
medium

6. Kinds of Communication
Verbal communication
Oral Communication
Phone
Public speaking
Meetings
Non Verbal Communication
The persona
Body language
Facial feelings and Eye Contact

7. In an Organisation Upward We have common Goals lateral
Plan, Execute, Evaluate
Deal with people
Team and Network
Attitudes
lateral
Downward

8. Hierarchy Upward Downward Lateral Reports,Data,Suggestions
Information for decision making
Downward
Requests, requirements
Directives, comments
Lateral
Contribution, explanation, cooperation

9. Upward Communication
Communication with the higher ups – Solutions please!!
Time is important
Appointment &Agenda
Be Precise
Give Accurate Information
Clarify your point of view
Don’t Assume
Filtering problem, distortion

10. Downward Communication
Top – Down Activity
Policies and decisions,
Targets and feed back!
Don’t be Rude
Listen to people
Seek clarification
Value the input
Be empathetic
Convince or activate
Last word yours!

11. Crosswise Communication
You with colleagues
Develop Relations
Give Feedback
Share Information
Avoid Arguments
No loose talk
Rumors will spread
Neither less nor more

12. Argument Vs Discussion
Heat
Closed mind
Ignorance
Express Temper
Who is Right?
Light
Open mind
Knowledge
Logic
What is Right?
Question
Confrontation?