1. Building Digital Capacities for Public Administrations
Adrian Dușa
Deputy Head of Unit - Interoperability
DIGIT Directorate-General for Informatics
European Commission
ESF Informal Technical Working Group
Brussels
18th April 2018

2. hyper-connected society
digitally enabled citizens and business challenge the government:
new forms of public engagement
more collaborative and participatory relationships
the emergence of new stakeholders (civil society, startups, NGOs)
new processes shaping political priorities emerge, eDemocracy
new actors collaborate in the design of public services
need for more coherent and integrated solutions for complex challenges
Informatics

3. challenges on governments
changing expectations on governments ability to deliver public value
success of the policies carried at local, regional, national or European level depends on a modern and efficient public sector
from e-government to digital government
not just use ICT to achieve better government but integrate ICT in the core of public sector modernisation, changing processes
from user-centric to user-driven approaches
from governments anticipating citizens and business needs to their engagement in partnerships to co-create and deliver solutions

4. digital transformation
collaboration and partnership
digital ecosystem, service delivery across organisation silos
organisation reengineering and workforce skills
adoption of reference architectures and standards (interoperability, integration, information exchange)
digital data to optimize, transform or create entirely new services, open data
new business processes, innovative technologies
Collaborating and partnering with government stakeholders, such as governance and oversight committees, agency leaders, citizens, IT service providers and third-party entities
Operating in a digital ecosystem capable of delivering optimized processes and transformed public services across the vertical silos of government and industry (see Figure 1)
Developing and refining government organization's or jurisdiction's digital business strategies, including smart city initiatives, performance indicators, baseline metrics and benchmarks
Assessing and reporting on the progress of digital strategies against implementation plans that deliver value to citizens within time frames that are acceptable to government officials
Acquiring and developing the workforce skills and leadership competencies needed to support the digital transformation of government, including intensive training in data analytics, risk-based security management and bimodal IT practices
Adopting and maintaining a reference enterprise architecture and standards, with a specific focus on data orchestration enabled by integration, interoperability and information exchange
Identifying and procuring the technologies and services needed to accelerate the digitalization of government transactions and the execution of business processes, using innovative technologies, such as the Internet of Things (IoT), artificial intelligence (AI) or blockchain
Applying human-centered design principles/agile development to improve the citizen experience with next-generation portals, mobile apps, and contextualized and location-based services
Using frameworks and proven approaches to sustain smart city programs and interoperability, including data exchange

5. recommendations openness and engagement governance and coordination
capacities to support implementation
Openess, transparency and inclusiveness
Engagement and participation in multi-actor contect in policy making and service delivery
Creation of a data driven culture
Protecting privacy and ensuring security
Leadership and political commitment
Coherent use of digital technology across policy areas
Effective organisational and governance frameworks to coordinate
Strebgthen international cooperation with other governments
Development of clear business cases
Reinforced institutionl capacities
Procurement of digital technologies
Legal and regulatory framework

6. public administration modernisation
50% EU GDP
Public procurement 19% of EU GDP
25% of total employment in EU
Public Sector

7. DSM Digital Single Market
Online (digital) services
Big data
Digital networks
Cloud
Cyber security
e-Government
Sharing of info
Standards & interoperability
e-Procurement
50 billion/year
e-Invoicing
2.3 billion/year
open data market value
40 billion/year
once-only principle
5 billion/year

8. public sector - delivering public value
transparency
social equality
citizens engagement
economic growth …
improved service delivery
efficiency of public administrations

9. digital transformation journey
strategic priorities of DIGIT
synergies and efficiencies

10. data, information and knowledge management
corporate strategy to unlock the power of information
improving information retrieval and delivery
collaborative working and knowledge sharing
maximizing use of data for better policy making
creating a culture of knowledge sharing and learning

11. innovation factors new business models novel technologies
business intelligence
distributed ledgers
self organising communities
novel technologies
cloud
IoT
data analytics
Blockchain/DLT
Artificial Intelligence AI

12. Tallinn declaration
digital-by-default, inclusiveness and accessibility
once only
trustworthiness and security
openness and transparency
interoperability by default
horizontal enabling policy steps

13. EIF interoperability framework

14. where interoperability scores high …
2017
…digital public services
score high

15. policy dialogue Foresight Tools Future of Government Research funding
JoinUP
OPSI
Regulation
Analysis & Studies
Single Digital Gateway
E-procurement directive
European Semester Factsheet
Single Market Scoreboard
E-government
Justice Scoreboard, etc
Soft Standards
Peer Support
eGovernment Action Plan
CEF Building Blocks
TAIEX
FISCALIS
ESF Transnational
Technical Support
Guidance
SRSP
Quality Administration Toolbox
Investment
ESIF TO2, TO11
CEF, ISA, etc.

16. cooperation between public administrations in EU
consultancy hub
technical services
lab corner
networks of excellence
interoperability and reuse of services
public services
expansion of the services provided by CEF and ISA2, focus on data services
infrastructure
secure cloud platform / rationalisation of investments

17. Join ISA initiatives at: ec.europa.eu/isa2 and joinup.ec.europa.eu
thank you
Join ISA initiatives at: ec.europa.eu/isa2 and joinup.ec.europa.eu