1. Voice User Interface Voice Directory Cisco Unity Connection 1.2
Mike Maas
Unified Communications Business Unit (UCBU)
May 2006

2. Voice Directory
Overview

3. Voice Directory Overview Voice-enabled Directory Search
Available to Users and External Callers
Based off of grammars created every 5 minutes (by default)

4. Voice Directory
Demonstration

5. Voice Directory Directory (User) [Call Directory] (<Recipient>)
< “Who would you like to reach?”
> Thomas Jefferson
Call Thomas Jefferson
> Cancel

6. Voice Directory Directory (External Caller) Directory
< “Who would you like to reach?”
> Thomas Jefferson

7. Voice Directory
Administration

8. Voice Directory Administration Configuration
By default Users have access to Call/Directory
A Voice Directory Handler is needed for external callers

9. Voice Directory
Troubleshooting

10. Voice Directory Troubleshooting No names recognized Diagnostics
Make sure the Media Server Watcher is running
Look at the raw grammars for problems
Review the diags
Diagnostics
Media Server (MIU I/O flag 25)
Look for “001 no-match” or “000 success”
cuvrt

11. Presentation_ID
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