1. Consulting Services

2. Inspiration to Create EmEx
The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care

3. Business Excellence Commitment to performance improvement
Key areas of focus
Empower staff
Improve processes
Incorporate best practices
Exceed expectations for patients and internal customers

4. The Seven Pillars of Emergency Care “Balanced Scorecard”
Safety … quality, outcomes, commitment
Satisfaction … reputation for excellence
Solvency … lean processes, coding, UM
Space … facility/equipment function
Staff … staffing, credentials, retention
Support … administration/medical staff
Systems … processes, care paths, technology

5. EmEx’s Universal ROI Improved Patient Care and Safety
Maximize care quality
Decrease malpractice claims
Increased Efficiency
Maximize revenue
Minimize turnaround times
Decrease costs
Enhanced Reputation and Goodwill
patients more satisfied
staff more professionally satisfied
medical staff more likely to refer cases

6. Rapid Improvement Plan
Emergency
Excellence
EmEx-Consult
Rapid Improvement Plan

7. EmEx-Consult Rapid Improvement Plan
EmEx-Consult provides a comprehensive on-site analysis to assess your ED and create a personalized rapid improvement plan.

8. EmEx-Consult Rapid Improvement Plan
Philosophy
Identify high-value ED improvement opportunities
Relay solutions that satisfy key stakeholders
nurses, physicians, administrators, medical staff
Improve efficiency and reduce waste, especially regarding ED throughput
Identify best practices for implementation

9. EmEx-Consult Rapid Improvement Plan
Consulting Team
Emergency physician with ED operations expertise
Emergency nurse or second emergency physician
30 total on-site hours over 2 days

10. EmEx-Consult Rapid Improvement Plan
Benefits
Improve ED performance
Identify practice gaps
Prioritize solutions
Implement best practices
Optimize ED throughput
Enhance relationships between ED stakeholders

11. EmEx-Consult Rapid Improvement Plan
Differences from Other Consultants
EmEx-Compare, our benchmarking/survey service, is used to obtain a 360-degree pre-engagement review
An emergency physician with ED operations expertise is always on the consulting team
We are independently owned (other consultants may have recommendation biases related to their parent company)

12. EXAMPLE REPORT

13. EXAMPLE REPORT

14. Emergency Department Transformation
Excellence
EmEx-Transform
Emergency Department Transformation

15. EmEx-Transform Emergency Department Transformation
Methodology
Hands-on, 6 month consulting engagement
Collaborative approach
Involve staff from all involved departments
Flatten decision making processes
Improve efficiency (particularly ED throughput)
Reduce waste
Implement best practices
Transform your ED into a top performer

16. EmEx-Transform Emergency Department Transformation
Consulting Team
Emergency physicians and emergency nurse practitioners with ED operations expertise
2 or more consultants travel to your hospital at least twice a month during the 6 month engagement
On-site team is fully engaged in all aspects of the performance improvement process
Our team can work clinical shifts in your ED during the engagement, if desired (depending on availability)

17. EmEx-Transform Emergency Department Transformation
Benefits
Improve ED performance
Optimize ED throughput
Minimize LWBS rates
Implement best practices
Maximize staff satisfaction
Improve patient satisfaction
Enhance relationships between ED stakeholders

18. EmEx-Transform Emergency Department Transformation
Differences from Other Consultants
EmEx-Compare, our benchmarking/survey service, is used to obtain a 360-degree pre-engagement review
Our consultants are practicing emergency physicians and nurses with ED operations experience
We are independently owned (other consultants may have recommendation biases related to their parent company)

19. Performance Monitoring and Improvement
Emergency
Excellence
EmEx-Optimize
Performance Monitoring and Improvement

20. EmEx-Optimize Performance Monitoring and Improvement
EmEx-Optimize provides long-term performance monitoring and improvement for a 1, 2, or 3 year period after completion of EmEx-Transform

21. EmEx-Optimize Performance Monitoring and Improvement
Consulting Team
Fine-tune processes and maintain successes
Monthly on-site visits throughout engagement
Our team is fully engaged in all aspects of the performance improvement process and fully available to you
Assist in setting and achieving goals
Mentor your emergency department team

22. EmEx-Compare, EmEx-Award Benchmarking and Recognition Services
Emergency
Excellence
EmEx-Compare, EmEx-Award
Benchmarking and Recognition Services
See separate slide presentation

23. Patient Callbacks / Discharge Phone Calls
Emergency
Excellence
EmEx-Contact
Patient Callbacks / Discharge Phone Calls
See separate slide presentation

24. info@emergencyexcellence.com www.emergencyexcellence.com
Improving Performance
Recognizing Excellence
EMEX