1. MITM743 Advanced Project Management
Dr. Abdul Rahim Ahmad
Assoc. Professor
College of IT, UNITEN
Kerzner Chapter 2, 3
CSF in Project Management

2. Contents Success, maturity and excellence
Critical Success factors in PM
Best Practices in PM
Driving forces of maturity
Project management methodologies

3. 2. 0 Introduction 2. 1 Definition of success 2
2.0 Introduction 2.1 Definition of success 2.2 Modern definition of success

4. Project Success Should it be Includes Business term and technical term
Customer satisfaction
Profit
Achievement of a target
Includes Business term and technical term
Good definition includes
Primary factors:
Accomplishing the effort on time, within cost, at the desired level of quality
Secondary factors
Referred, follow-on, financially successful, superior technically, strategic alignment, relationship, health&safety, environmentally good, employee alignment and ethical

5. Issues
Compare:
A project complete internally within time, cost and quality but was not accepted by customers
A project complete internally within time, cost and quality but was well accepted by customers that they agree to be named as a reference

6. CSF & KPI
CSF
Identify factors necessary to meet desired deliverables
Schedules, budget, quality, timing
Change control process
Addons to contract
KPI
Quality of the processes used to achieve
Typical KPI includes
PM methodology
Control processes
Metrics
Qualities of resources assigned vs planned
Client involvement

7. 2.3 Maturity 2.4 CSF 2.5 Excellence

8. PM Maturity
Life cycle of PM Maturity

9. PM Maturity Learning curve to maturity – normally in year
What is maturity and how to know if an organization achieves maturity
Maturity means existence of systems and processes that are repetitive in nature and provides high probability of project success

10. CSF in PM Executive management acceptance Line management acceptance
Employee
Change
Role
Line management acceptance
Interest
Accountability
Unselfish
Growth phase
Methodology
Monitoring/reporting
Planning
Maturity phase
Cost/schedule
Actual
training

11. Excellence Practices, policy and procedures
Brings in continuous streams of projects
Projects are successfully managed rather than achieved success
Making right decision-vs making enough decisions
Excellence is on going

12. Excellence preceded with failures

13. 2.6 Best Practices Case Studies

14. Best practices Outstanding CSF and KPI are Best practices
Reusable activities or processes
Increase likelihood of success
Instructed to follow company wide
Example best practices
Working relationship
Templates
The way methodologies are used

15. Case Study: Texas Instruments

16. Case Study: Excel company

17. 3 Driving Forces of Maturity

18. Driving Forces for maturity
Capital projects
Customer expectations
Competitiveness
Executive understanding and buy-in
New Product development
Efficiency and effectiveness
Survival

19. End of Slide

20. Project Management….
Work Smart Not Hard !!!