1. Porting Process : Italy
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13 November 2018
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2. Required information on porting form
Contract owner (at the old operator)
Name of the losing operator (e.g. TIM, Vodafone, etc.)
Phone number (single number or number range )
Letter of authorisation signed by the customer with the company stamp
Copy of the latest invoice of the losing operator (to check the Secret Code)
Porting form to be used:
U:\\Eu\Dfs\logical\PROCEDURE SD_IT\Doc Number Portability\manifestazione di volontà Number Portability.pdf
13 November 2018
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3. Timelines
Porting will be requested if all technical information is provided by the customer:
VL = Circuit is delivered and tested during installation
VOIP= Customer have had VOIP Activation support or at least CPE is reachable.
NH: Reseller is responsible for customer readiness, so porting request must be done only after the Reseller request.
IN GEO: Workflow/Notification has reached Porting Desk.
How to evaluate the Porting Date ?
The request will be today + 10 working days for single number or 15 working days for range of numbers (no weekend or bank holidays in between)
Response time from the losing operator is 5 working days later for single line or 10 working days for range of numbers
After confirming the porting date from the losing operator, postponement must be announced to the Porting Desk, on the ported day - 3 working days (no weekend or bank holidays in between)
Complete cancelation of porting with no new date: Today + 4 Working Days for single line or 9 working days for range of numbers ( no weekend, no public Holidays )
13 November 2018
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4. Porting Windows
07:00-09:00 a.m.
Please be aware that in Italy the portability actions are performed during the porting window only
The porting date is requested by the recipient ( ex. Colt ) and postponed by the donor only ( owner of the number ) . The releasing contract holder (donating ) is the same in the direct portability request ( no subsequent )
The Italian Porting Team will inform the legal customer contact and/or the account executive if previously requested
13 November 2018
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5. Reasons for Refusal Incorrect number range
Number does not exist (incorrect carrier)
Number not assigned
Incorrect Secret Code
Incorrect Type of Line
Incorrect Portability Date
The Rejection Reason list is available to the following link :
U:\\Eu\Dfs\logical\PROCEDURE SD_IT\Doc Number Portability\Annex Italy - Geo NP Rejection code.doc
13 November 2018
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6. Port In Scenario 1 (Confirmation)
Order raised in Ordering System (In Geo)
Order Status: portable
Porting form should be checked
Request by Italy PMA/ to the losing Operator
Awaiting response from losing operator
Appointment confirmation will be send to the customer / CPD to be set in Ordering System / OH&P
Confirmation from old Operator
Port in on confirmated date
13 November 2018
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7. Port In Scenario 2 (Rejection)
Same as in Scenario 1 on previous slide until ‘request from the old carrier‘
Rejection from old Operator
Clarification from the rejectes points, e.g. contract owner is wrong, etc.
New porting form with corrected dates are needed
New request will be send to old Operator
Awaiting response from old Operator
Same as in Scenario1 from ‘confirmation on‘
13 November 2018
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8. Technical View for Porting:
The technical work during the porting is not done by the Porting Team, but by the Local Voice Team.
The import will begin in Colt at the start of the porting window.
There is no contact between the technical team of Colt and the losing carriers and/or customer.
The progress is tracked by the Local Voice Team and documented in the contract notes.
Once the import has been completed by the losing carrier, a test call is made. If the releasing carrier does not finish the number routing within the agreed porting window, the local voice team will open a trouble- ticket with the releasing carrier and document the status of the ticket in the contract notes.
Results of the test call and completion of the import are documented in the Order Handling System.
13 November 2018
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