1. How to Get Along With Other Council Members
Anne Heinze Silvis University of Illinois Extension

2. What is conflict? At least two parties.
Involves a struggle, threat (real or suspected), or fear of loss.
Interaction or interference.
May be emotional.

3. What is conflict?
Conflict can also be an opportunity for change, improvement, new understanding, attention to a problem or opportunity.

4. A short list to remember:
Conflict happens. It’s normal.
Control the situation by thinking through your perceptions and actions.
Foster communication.

5. Use only unconditionally constructive strategies . . . .
“Do only those things that are good for the relationship and good for us; whether or not they reciprocate.”
Getting Together
By Roger Fisher and Scott Brown

6. Why does conflict happen?
Situation.
Personal differences.
Cultural differences.
Faulty communication.

7. What can you control? Your thinking. Your perceptions and judgments.
Your behaviors.

8. What is beyond your control?
EVERYTHING ELSE!
Including another person’s thinking, judgments, and behavior.

9. "Those disputing, contradicting, and confuting people
"Those disputing, contradicting, and confuting people get victory, sometimes, but they never get good will, which would be of more use to them."
Benjamin Franklin

10. Your goals
Work on understanding the other person’s perspective.
Clarify the real issues.
Keep the conversation going!
(Especially considering the alternatives!)

11. “Darkness cannot drive out darkness; only light can do that
“Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.”
Martin Luther King, Jr.