1. HOSP210 : Business of Tourism
On the Right Track
Library Research
Skills & Resources
Michelle Ward , January 2008
Okanagan College Kelowna, Library

2. Strategise ! … next step! Library Website www.okanagan.bc.ca/library
Defining your topic, Approach
identifying Keywords
Types of Info needed
whose Perspectives
Example: Business of Ecotourism
ecotourism eco-tourism eco-tours eco-travel eco-friendly travel
wilderness tourism nature tourism adventure tourism sustainable tourism / travel
alpine / marine ecotourism tourism and environment tourism and sustainability
Canada North America British Columbia Okanagan
Names of eco-friendly resorts/recreation areas eg. Lake O’Hara Lodge, Yoho National Park
business strategy marketing management economic /social/environment aspects
Types of info -
case studies trends statistics legislation/ regulation certification best practices
Perspectives –
researchers (academic, industry, NGO), tourism industry, government, tourism consumers, residents, activists
… next step! Library Website

3. searching Library Catalogue
Voyager
Library Catalogue

4. searching Library Catalogue
Voyager
Keyword Relevance search

5. searching Library Catalogue
Voyager
Request items not held at local campus
Downloadable report from catalogue link

6. searching Library Catalogue
Voyager
Subject Browse search

7. searching Library Catalogue
Voyager

8. Find Articles Go to Library Website www.okanagan.bc.ca/library
Click Find Articles
Select Business & Economics Online Resources
Databases
Hospitality & Tourism Complete
CBCA (Canadian Business & Current Affairs) Complete
CPI.Q Canadian Periodical Index
Canadian Newsstand
Business Source Premier ABI/Inform
Academic Search Premier
! try out all those keywords, try different combinations
! watch for full-text[PDF] and Where can I get this … ?
hot spot

9. Search in Article Databases for Business
Find Articles
Search in Article Databases for Business

10. Full Text available online
Find Articles
Hospitality & Tourism Complete database
Example 1:
Full Text available online

11. Find Articles Where can I get this
Example 2:
Example 2:
Where can I get this
Link to full-text of article in another database

12. Find Articles Where can I get this Article to be obtained from
Interlibrary loan
Example 3:

13. Find Articles
Canadian Newsstand database

14. Reference Resources special In-Library resources:
Local Area Files = local newspaper clippings e.g. Kelowna Daily Courier
Search Library Voyager Catalogue,
by keyword relevance with quick limit, local area files
or by subject browse and look for location, Kelowna area file
Located in cabinets near copiers, folders in alphabetical order by subject
Example subject folders –
Tourist trade – British Columbia – Okanagan Valley / Kelowna
Ecotourism Recreation areas Hotels Resort names eg. Big White Mountain
Tip! For other local community papers e.g. Kelowna Capital News, Penticton Western News, Morning Star (Vernon) plus provincial & national papers
search & find full-text from 2004 onwards, using Canadian Newsstand database

15. Library licensed access to BC Stats downloadable statistical bulletins
Statistics
Library Webpage – Research  Data & Statistics
Library licensed access to BC Stats downloadable statistical bulletins

16. BC Regional Stats and Trend reports
Statistics
BC Regional Stats and Trend reports

17. Library licensed access to Statistics Canada downloadable publications

18. Statistics Tourism Statistics websites:
Statistics Canada homepage (public access)
Stats by subject Travel & tourism
BC Stats (public access) Business & Industry  Tourism + links to other tourism statistics sites also use A-Z subject  Tourism
Tourism Sector Monitor reports
Canadian Tourism Commission click Research & Statistics
Tourism BC
Research > Tourism indicators
Provincial tourism statistics; regional research & profiles
Example for Thompson-Okanagan

19. Web Sites for Tourism Regulatory / Policy Agencies
Canadian Tourism Commission > Research & Statistics > market knowledge, product knowledge, industry research, trends & outlook …
Parks Canada, Canadian Heritage ….
Tourism BC (BC Ministry of Tourism, Sports and the Arts) > research
BC 2010 Olympics (BC Ministry of Economic Development)
Research Associations
Rene Waksberg’s Tourism Research links > research
Industry Associations
World Travel & Tourism Council > document resource centre
Tourism Industry Association of Canada > issues
Council of Tourism Associations of BC
Canadian Sport Tourism Alliance > reports
Aboriginal Tourism Association of BC BC Wilderness Tourism Association
Others
Lonely Planet Fodor’s
Google Scholar [use with caution – source of scholarly articles]

20. Acknowledge & Cite ! keep Records of your Sources … References
Books & chapters in books, videos
Authors, book & chapter Titles,
Publishers/Producers, Place & Date of Publication/Production …
Articles
Article authors, titles; Journal/newspaper/magazine Titles
Volume, Issue & Page numbers …
When sourced in online journals or library databases or websites add:
Library Database / Online Journal / Webpage names & urls
Retrieval dates

21. Styles for Business Writing
APA Style

22. APA Style Book Magazine / Journal Article
Fennell, D. A. (2003). Ecotourism: An introduction. New York: Routledge.
Magazine / Journal Article
Vlesides, M. (2006). Green Lodges. British Columbia Magazine, 48(3),
When Article is retrieved from a Library Database
Add : name of Library database accessed and date retrieved
Nepal, S. K., & Reid, R. E. (2004). Indigenous ecotourism in central British Columbia. Journal of Ecotourism, 3, Retrieved January 17, 2008, from Hospitality & Tourism Complete database

23. APA Style Web sites Statistics Canada document retrieved from Internet
Statistics Canada. (2001). Tourism statistical digest, 2001 (No XIE). Ottawa, Ontario: Author. Retrieved January 17, 2008, from
Government / Corporate Websites
Tourism British Columbia Research Services (2005, January).Characteristics of the commercial nature-based tourism industry in British Columbia. Victoria, B.C.: Author. Retrieved January 17, 2008, from
Green Globe (2006). Home page. Retrieved January 17, 2008, from

24. come to Library Reference Desk
Help ?
come to Library Reference Desk or
Ask Us / AskAway
( /chat
reference help)
from library webpage