1. Team Decision Process Problem Situations (PS) and Opportunities HURTS
A Problem Situation is: When something
HURTS
FOCUS ON OUTCOMES ->
WHAT IS WRONG
  A Solution is not a PS
(TOO EARLY FOR A SOLUTION)

2. Team Decision Process An Opportunity is:
A Chance to improve performance
A Chance to make work more FUN
FOCUS ON OUTCOME ->
WHAT COULD BE DONE BETTER?
FOCUS ON WORK ->
WHAT WOULD MAKE IT MORE FUN?

3. Decision Process Defined as something that Hurts
Identify potential causes
Establish measurable criteria
To know when it has been solved
Generate solutions (list all before discussion)
Develop an Action Plan
Develop follow up plan

4. Solutions Solution is action you take: Solution is NOT
That stops what’s wrong
That reaches the goal (criterion)
Solution is NOT
Blame
Something that just makes you feel better

5. To Find a Solution Think before you act Identify the Goal
Take time to analyze
Identify the Goal
What outcome do you want?
Find the barriers
What stands in the way?
Brainstorm

6. Brainstrorm What are the positive outcomes for each?
What are the negative outcomes for each?
Would it help to get a second opinion?

7. Deciding on a Solution Choose the best solution(s) to reach goal
Plan action (Practice how to do it)
Take action
Explain to all stakeholders
What will be changed
Why action is necessary
How action will change outcome
Anticipated results of change

8. Evaluate
Team Process
Outcomes (criteria)
Measure when possible

9. Follow up What was good about the outcome?
What was bad about the outcome?
What could have been done better?

10. Causes for Low Qual Decisions
Too few ideas generated
Poor selection of solution
Untrained groups:
Confuse problems/facts/opinions/diagnosis
Substitute opinion for fact
Fail to distinguish goals from obstacles
Pose solutions that don’t relate to causes