1. MSPs and Technology – Let’s Be Friends Donna Goestenkors, CPMSM
Suzette Sutton, BA
November 28, 2017

2. Presenters Your SPEAKERS Donna – 41+ Years Suzette - 25+ Years
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3. Education Partners
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4. Objectives
Identify the barriers preventing technology integration in your credentialing practices and department operations.
Describe the benefits of using technology.
Unleash your power by maximizing the tools you already have.
Implement strategies that will help you
succeed with small, fast projects and
reports.
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5. PREPARE YOURSELF
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6. PREPARE YOURSELF
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7. Converting Barriers Into Action – Personal
Fears
Frustrations
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8. Technophobia
Constant and persistent fear of technology, especially computers.
The feeling of severe anxiety associated with using anything technologically advanced.
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9. Science Exists when there are major changes in how we do things.
Automation will eliminate jobs
People fear things they depend on but don’t have any control over or understand how things actually work.
Fear of job loss
Fear of learning a new skill
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10. Science Imaginations fill in the details aka “doomsday phobia.”
Technology will rule your life
Panic attacks
Americans are more afraid of technology issues than dying, mass shootings or ghosts.
#8 of 89 fears “Technology I don’t understand”
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11. Solution
Understand that technology is a tool for you to accomplish a complex task.
Start small.
Reach out to available resources to gain the needed knowledge, skills and confidence.
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14. ~Technology Management
MSP Core Competence
CAREER
Power
PERSONAL
Effectiveness
SKILL
Efficiency Core:
~Credentialing Management
~Privileging Management
~Practitioner Competence Mgmt.
{privileging, FPPE, OPPE}
~Compliance Management
~Enrollment Management
~Onboarding Management
~Office Management
~Document Management
~Acquisition Management
~Technology Management
~Relationship Management
~Development Management
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15. Barriers Vision Leadership Knowledge Budget Time
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16. Vision
Vision
Past
Present
FUTURE
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17. Leadership Leadership Initiative Assemble a team Create a plan
Identify your resources
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18. Knowledge Knowledge Research and discovery People Process Technology
Resources
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19. Budget Budget Technical vendor Network YouTube
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20. Time Time Making time is not optional Technology is here to stay
Manage time
Outreach matters
Team work
Delegate
Outsource
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21. Benefits Faster, more efficient process Less manual handling
Increased staff satisfaction
Reduction in cost
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22. Benefits Improved records and document management
Supports regulatory/accreditation compliance
Reduces paper
Improves competence
Advances career
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23. Unleash The Power Current Tool Assess current tool
Implement functionality
Integrate process
Update products
Clean data
Train
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24. Vendor Sourcing Create an RFI (Request for Information)
Explain your business
Explain your reason
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25. Vendor Sourcing Create an RFI (Request for Information)
Create a want list
Send to vendors with need date
Compile findings
Rate & select vendor
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26. Implementation Strategies
Dual monitors
Spreadsheets
Letters
Map applications
Web crawlers
Workflows
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27. Implementation Strategies
Batch updates
Portals
Document management
Communications
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28. Implementation Strategies
Meet the Team (Required)
MSP/credentialing subject matter expert
MSP technical expert
Vendor technical solution
Business analyst
IT representative
Project manager
C-Suite
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29. Implementation Strategies
Meet the Team (Technical)
Report writer
Database administrator
Consultant
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30. MSP Technical Resource Expert
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31. MSP Value Add (Technical Resource)
People
Process
Technology
Data entry rules/nuances
Train
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32. MSP Value Add (Technical Resource)
Database relationships
Query
Map applications
Create merged letters
Run reports
Data quality
Performance
Proactive
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33. POWER THOUGHT
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34. 2018 Doctor FBI Series IV ”Technology Partners for MSPs”
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35. Speaker Contact Information
Donna Goestenkors, CPMSM
Team Med Global Consulting, LLC
Telephone: (618)
Website:
Like Me:
Connect with Me:
Follow Me:
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36. Speaker Contact Information
Suzette Sutton, BA
Telephone:
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37. Resources Team Med Global Healthcare Consulting MSP interviews
Field Experience
Technology Team
Suzette Sutton
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38. Resources American Psychiatric Association 4th Edition
Matthew Stallard
PowerPoint Design Consultant
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39. The MSP Career Guidebook
Features Include:
Frequently asked questions by MSPs
Sample job descriptions, systematic assessment tools, planning techniques, and strategies for effective performance
Real-life stories to illustrate specific points
Purchase your copy directly from Amazon or
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42. Team Med Global Newsletters & Blogs
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43. THANK YOU!
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