1. Journey to the Cloud

2. Agenda About TMG Who is City of Lubbock Utilities (LP&L)
Utility in Need of Upgrades
Program Planning
Program Overview
Program Integration
Program Drivers and Benefits
Chat
Questions

3. About TMG 35 staff and growing
Consultants have a mean experience of 25 years
36 active projects across 23 clients
Portfolio of 272 clients, 535 projects
26 years in business
80% of CS Week awards for CIS implementations in last 5 years were TMG run projects
Full lifecycle consulting on all M2C applications (CIS, AMI, MDM, MWF, CSS, etc.)

4. Who is City of Lubbock Utilities (LP&L)
City’s electric provider since 1916
Approximately 280 employees
Provides billing, collection, customer support for all five (5) City services
Provides meter reading for electric, water and metered sewer services
Generates and distributes electricity to more than 105,000 customers
Manages and maintains electric transmission and distribution systems

5. Utility in Need of Upgrades
Mobile Workforce
Meter Data Management
Customer Information Systems
Advance Metering Infrastructure
Industry Consulting Services

6. Program Planning RFP Alternatives Implementation Alternative
RFP done simultaneously
RFP Staggered
Implementation Alternative
Simultaneously : CIS/MDM/AMI
Sequential : CIS/MDM First, then AMI
Sequential : MDM/AMI First then CIS (Banner interface from MDM)
Sequential : AMI First then CIS/MDM (Banner interface from AMI)
Staggered Start : AMI First then CIS/MDM
Staggered Start : CIS/MDM First, then AMI (paced with milestone dependency)
Water / Electric Alternatives
Water Deployed at Same Time
Water Deployed at some point later, but planned

7. Program Overview
ITRON AMI project started 6 months before the CIS project by executing a pilot of 1000 meters (water & electric)
Oracle C2M project will parallel AMI’s full deployment
Meter data will build in the Itron headend during the C2M project
Oracle Field Service Cloud will be implemented and tested within CIS / MDM’s system and integration testing

8. Program Integration

9. Program Drivers and Benefits
City of Lubbock Utilities
Improve Billing Accuracy
Improve Customer Service
Empower Customers
Improve Outage Management
Enhance Reliability

10. Customer Service & CIS Billing Manager CIS/AMI Program Sponsor
Jamie Cook
Customer Service & CIS Billing Manager
CIS/AMI Program Sponsor

11. Questions