1. Three Essential Tips for User Adoption
SPC2012 – IT Pro
11/14/2018
Three Essential Tips for User Adoption
Sue Hanley
Asif Rehmani
Tweet this talk
#UConnect
@susanhanley
@asifrehmani
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Three Essential Tips
Solve a critical problem: Make sure the solution is worth adopting
Provide “just in time,” contextual help and training for all users
Ensure that leaders model desired behaviors

3. Adoptable solutions solve measurable problems

4. Real World Collaboration Challenges
Curing Versionitis
Finding Expertise
Sharing with Partners and Customers

5. Real World Enterprise Social Challenges
11/14/2018
Real World Enterprise Social Challenges
Sales team on-boarding
Sales team training and mentoring
Sales
Product Development
Engineer struggling with a problem – find answers quickly
Feedback “Crowd-sourcing”
Resource Planning
Project Manager looking for the most qualified resources for a project
Customer Support
Services agent working trying to solve a customer problem
Building an “organic” knowledge base
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Don’t make it hard and painful … keep it simple and easy … don’t make people have to think!

7. “Just-in-time” and “Just Enough” Help
Do you want users to follow blindly the advice they find on the internet?
End users are not motivated to look elsewhere - deliver help in-place.
Don’t overwhelm users with too much information.

8. Leaders model the behavior
“No involvement by leaders,
no commitment by employees.
No exceptions.”
Vala Afshar, Chief Marketing and Customer Officer at Enterasys

9. Pay attention to what is important to your leaders
11/14/2018
Pay attention to what is important to your leaders
What keeps them up at night?
How are they measured?
How can you help them with their key business issues?
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Tips for getting leaders engaged
One-on-one Training – Technology Coach
Make it easy – mobile,
Focus – Jams, Travel Logs
Find an Ally – someone to lead

11. Solve a problem users care about
Summary 1
Solve a problem users care about 2
Provide help in context 3
Engage leaders

12. Connect with us My Connect
My Connect
On the page for this session, you’ll find
Ask a question to the speaker(s)
Slides
Resources
Recording*
Feedback form
Sue Hanley
Asif Rehmani