1. State of the Organization
April 19, 2018

2. Agenda 12 Month Recap Key Updates What’s Ahead Call to Action
Questions and Answers Discussion

3. 12 Month Recap

4. The Power of Dedication and Resilience
New CEO
Strategic Enhancement Plan
Risk of losing 14% of our funding
(a.k.a. Fiscal Cliff)
Financial Stabilization Plan
Executive Leadership and Organizational Structure Changes

5. Lessons Learned Humility – we aren’t perfect
We need to play a bigger role in the healthcare neighborhood and delivery system; stop playing small
Nothing is easy and the struggle is worth it
Our employees are proof that inspiration has no limits

6. Why We Exist
Our Mission is to partner with the community to provide excellent, culturally-sensitive health services to meet the needs of each individual...every touch, every time. Our Vision is individuals are empowered to live the lives they want through personalized, compassionate healthcare. Our Values: Integrity, Compassion, Accountability, Respect, Excellence

7. Key Updates

8. Employee Attrition by Month

9. Quality – Behavioral Health

10. Quality - Dental

11. Quality – Clinical UDS Measures
Measure Name
2017 FINAL Value
FIRST QUARTER
2018 MCPN GOALS
Healthy People 2020
Adult Weight Screen 6B
49%
49.5%
54%
Asthma Meds 6B
78%
83.2%
83%
CAD-Lipids 6B
81.9%
88%
Cervical Cancer 6B
63%
61%
68%
93%
Child Immunization 6B
41%
38.7%
46%
80%
Colorectal Cancer 6B
40%
38.6%
45%
Org Goal
70.5%
Depression Screen 6B
94%
92.1%
95%
Diabetes Uncontrolled 7
(LOWER % IS GOAL)
33%
32.6%
28%
16.1%
Hypertension Controlled 7
60%
62%
70%
61.2%
IVD-Aspirin 6B
73%
72.5%
New HIV-Follow up
100%
92.9%
98%
Ped. Weight Screen 6B
48.9%
66%
Tobacco Cessation 6B
89%
92.3%
Dental Sealants
36.6%
43%
28.1%

12. Quality – HRSA Recognition

13. Access to Care

14. Revenue Cycle

15. Financial Status

16. Financial Status

17. What’s Ahead

18. O.S.V.

19. Connection With the Executive Team
Employee Engagement
Connection With the Executive Team
Continue rotating meetings at health center locations
Executive team rounding at health centers with both employees and consumers and utilizing visual management boards
Seek on the spot opportunities for recognition (work-iversaries, retirements, kudos, etc.

20. Management and Staff Development/Training
Employee Engagement
Management and Staff Development/Training
Pursing leadership skills assessment tools
Revive Leadership Academy
Ongoing development of modules in NetLearning

21. Balance Staffing, Technology, and Other Resources
Employee Engagement
Balance Staffing, Technology, and Other Resources
Evaluation and development of leadership standard work in Medical Operations and Dental Operations
Leverage existing and hoped for IT resources more effectively
Pursue synergy between wellness, hospitality, and consumer experience committees.

22. Communication Channels: Top-Down and Bottom-Up
Employee Engagement
Communication Channels: Top-Down and Bottom-Up
Staff Empowered and Efficient Design (SEED) Idea Program
Create a communication tree to ensure dissemination of information
Continue to experiment with communication channels for organizational updates

23. Continued Focus on Social Determinants of Health
Community Health Drivers

24. Key Priorities Empanelment and Risk Stratification
Analysis of Overbooks
Differentiated Programs
Clinical Quality Improvement Committee

25. Key Priorities Renovation at North Aurora
Assessing additional new access points at Arvada and Golden High Schools
Integration of WIC services at Jefferson Plaza
Pharmacy

26. Key Priorities Revenue Cycle Enhancements
Scheduling and Simplification of Access to Care
Consistency in Encounters Per Site
IT Security and Infrastructure

27. Key Priorities Philanthropy and Fund Development
Regional Accountable Entity (RAE)
Behavioral Health Strategy
Consumer Experience

28. Call To Action

29. Community Need for Primary Care
*ZCTA = Zip Code Tabulation Area

30. Community Need for Primary Care
*ZCTA = Zip Code Tabulation Area

31. GROWTH Historic organizational opportunity with our new name
Consumer experience is our best growth strategy
Highly engaged employees result in a great consumer experience
Meaningful work…meaningful relationships… honesty…transparency

32. My Request
Be an engaged ambassador for who we are and where we are going
Keep sharing your ideas for solutions relentlessly
Redirect people who spread rumors and are negative
Act as a unified care team and organization
Hold yourself, your teammates, and your leaders accountable

33. Q&A Discussion