1. FTPE Performance Recovery
Ian Humphreys
Head of Current Operations
30th September 15

2. PRCR established in August 2014
Jointly with Network Rail
Timetable changes
Service Recovery
Train Crew Diagrams
Ardwick Depot
Fleet Reliability Improvements
Network Rail reliability/ resilience plans
Right Time Railway
7 Point Plan

3. PPM MAA trajectory
CaSL MAA
Right Time at destination MAA

4. Incident Count
May 14 timetable

5. 1. Timetable and Train Crew Diagrams
Action
Milestone
Date
Status
Fit trial GPS unit to class 185
Complete 30/11/14 P9 
Change Liverpool plan including £400k for additional train and traincrew
Complete 14/12/14
P10
Replatform 1Exx Newcastle services to platform 10 York
Replatform 1Exx Newcastle services to platform 12D Leeds
Spot bid to depart Middlesbrough one minute earlier
Complete 17/5/15 P2
Scarborough services to depart Manchester Victoria one minute earlier
December 2015 minor amendments
Go Live 13/12/15    

6. Train Crew Diagram Changes
July 14 amendments
December 14 amendments
September 14 amendments
May 14 timetable
Action
Milestone
Date
Status
51 Train crew Diagram Changes
In place 28/7/14 P5 
52 Train crew Diagram Changes
Go live 8/9/14 P6
Liverpool Lime Street Train Plan Changes
Go live 14/12/14 P8
Diagram reviews based on Service Recovery and High Profile Services
Go live 17/5/15 P2

7. 2. Service Recovery

8. 3. Service Delivery from Ardwick Depot
Action
Milestone
Date
Status
Amend depot plan for Ardwick start of service
Implemented plan P6
Joint working group with LNW Ops team target right time, right order
Commenced P8
Retiming of empty stock movements
Complete 14/12/14
P10
Improve planning of planned isolations
Software upgrade for depot ‘king’ points
Complete 31/3/14
P13    

9. 4. Class 185 and 350 Reliability Action Milestone Date Status
Return two class 185s to service
in service 30/11/14
P09
Class 185 passenger door overhaul
Complete 14/12/14
P10
Class 350 driver fault finding advice brief
Recover class 185 maintenance backlog
Complete 31/3/15
P13
Address class 350 TPWS fault light failure mode
Recover class 185 engines isolated position
On-going
P06     

10. 5. LNE and LNW Route Asset Reliability
LNE&EM Route incident count trend – incident count MAA now at 600: the lowest since 2009/10
Action
Milestone
Date
Status
Appoint additional IME to reduce management span of control
IME Leeds DU P6 
Authorise additional £c1.7m asset spend LNE&EM Route
Investment authorised P8
Authorise additional £c1.5m asset spend LNW Route
Targeted cyclic analysis packs for IMEs and IMDMs
Issue Packs P5
Route Exec repeat failure Control Room every 2 weeks
CR agenda item P2    

11. 6. Right Time Railway Action Milestone Date Status
Station Control Rooms at major originating stations
Complete 28/10/14 P9
New regulation guidance for Malton, Leeds, Northallerton
Complete 14/12/14
P10
Closing doors trial 45 seconds before departure at Piccadilly/Airport
Complete 18/1/15
P11
York to Leeds multi operator working group
Commenced March 15
P02 
Anglo Scottish performance: Working Group
Commenced May 15
Correct SRT deficiency Hull to Selby
Implement 13/12/15   

12. Nr Cross Gates/ Neville Hill
7. **New** External
Locations
Suicide Total
Batley 1
Bradley Jn
Cross Gates
Deighton
Dewsbury 2
Leeds
Marsden
Micklefield
Mirfield
Morley
Nr Cross Gates/ Neville Hill
Ravensthorpe
Slaithwaite
Subtotal 17
York 3
Totals 20
Church Fenton
East Garforth
Micklefield
Garforth
Cross Gates
LEEDS
Mirfield
Cottingley
Morley
Batley
Dewsbury
Ravensthorpe
Deighton
Huddersfield
Slaithwaite
Marsden
YORK
Category
Inc
5 Yrs Delay
Trespass
373
19879
Vandalsim
176
17003
Suicide 17
30313
Cable Theft 46
28479
Key Actions
Bringing forward planned fencing work later in CP5 and for a number of new locations working with the Area Central team to finalize the scope for all locations and interact with our deliverers to build on the existing fencing success. Helicopter recon requested.
Objectives:
Reduce suicide and trespass across the Transpennine route assisting Area performance programme via Lineside fencing at 22 locations.
14-Nov-18

13. Risks Trespass and fatalities
Sustaining senior management attention – “not an issue anymore”
Franchise Change and impact on Industrial Relations
Loss of Class 170s – fleet shortage and change
First Autumn of mass use of cl319s in North West
Significant Engineering works

14. Conclusions
FTPE performance is back on track – but significant further improvements required to return to historic performance
Would not have happened without PRCR approach
Better collaboration with Network Rail
Utilises some of the progress LNE Route has made with LEAN management.
But performance is more fragile than pre May 2014 and therefore needs sustained effort