1. Student services report board of regents Academic committee June 14, 2018

2. STUDENT SERVICES
EVERYTHING WE DO IN STUDENT SERVICES IS DESIGNED TO INCREASE RETENTION, SUCCESS AND COMPLETION

3. TOPICs TOPICS Project Go: A Safety Net for Student Success
OnRamp Project – A New Partnership with Adult Ed/Skills U
Blackboard Student Services Call Center
Academic Advising, Career Services & Job Placement
Financial Aid
Diversity Update

4. Project Go: A Safety Net For Student Success
FOOD PANTRY CLOTHING CLOSET
INFANT RESOURCES SOCIAL SERVICES
Project Go: A Safety Net For Student Success
Addressing Housing & Food Insecurities
…designed to connect, independent, high need, & high-risk students with additional resources to reduce financial barriers to college completion.

5. Maslow’s Hierarchy of Needs
Self-fulfillment
needs
Psychological
needs
Maslow’s hierarchy of needs suggest that a person’s basic needs must be met before reaching self-fulfillment.
Research has shown that student success is impeded when their most basic needs of food and housing are not met first.
Students who struggle with food and housing insecurity often live in circumstances that are not conducive to success in college.
Basic
needs

6. Project Go - National Research Brookings Institute/EPI.org
40.6 million U.S. citizens live in poverty (2016)
Among adults in poverty, 1/3 are underemployed working part time.
Low wage workers jobs are:
Irregular and unpredictable work schedules
Without paid family or medical leave
Full-time worker annual minimum wage - $15,080, is below federal poverty threshold for a family of three.

7. Kentucky’s Poverty Challenges Kentucky Center for Education and Workforce Statistics (KCEWS, 2015)
Kentucky ranks 47th nationally
Living in Poverty KY US Appalachian Region
18.8% % %
The Commonwealth of KY profile ranks KY …..
18.8% of KY’s population live at or below the poverty level as compared to 15.4% nationally
If we consider the Appalachian region the poverty rate jumps up dramatically to 25.2%

8. KCTCS Institutional Analysis Independent Pell Grant Recipients
Below Poverty Level
14,846
61.63%
KCTCS looked at all students who had applied for financial aid using the Free Application for Federal Student Aid.
Of the 29K PELL independent recipients, 62 % were below the poverty level and determined financial eligibility for various federal public assistance programs.
EXTRA INFORMATION

9. The Proposed Solution Increase Student Success and Completion
Reduce financial barriers to college completion
Combat poverty
Strengthen citizenry
Collaborate and partner with local and state agencies

10. Project Go – Holistic Approach
Career
Social
Financial
Academic
Addressing Broad Student Needs
Connect student to relevant resources
Nudge student accomplish goals
Help student organize time and tasks
Students unaware the resources exist to support them
Students have trouble balancing work and school commitments
Students fail to see a viable path to end goal
Nudge student to meet deadlines
Connect student with support services
Help student track financial aid
Skills development
Relevant campus events
Job opportunities
Personal interests
Connections to other students

11. Next steps Project GO Training, monitoring & evaluation
Seed Funding
Seek Additional Funding
Fully Develop infrastructure
Training, monitoring & evaluation
Project GO

12. ONRAMP 4

13. Renewed Contract Services
BLACKBOARD
Renewed Contract Services
Call center service
Starfish Retention Software
Radius – Recruitment Enrollment Software
Voice-Thread
ALLY
Collaborate
Customer Service
Quality Assurance
College Tier II & Escalations

14. Academic Advising, Career Services, and Job Placement
Process
Student Life Cycle
Advising
Conversations
First Year Experience
Advisor Nudges
Program Plan Changes
Mandatory Advising
Activity Guide at 75% Completion
PeopleSoft Activity
Guide Checklist
Career Services/Job
Placement
Attending Orientation Complete Career Interest Inventory Complete Starfish Intake Form
Educational Goals Career Goals
Barriers to Success
Resources (College and Community) Academic Plan Development Registration
Career Services Am I Job Ready?
Academic Success Support College Resources
Meet with Advisor
Career Assessment
Job Market Review
Change Program
Academic Plan
Development
Conversations on Educational Goals and Progress
College Resources as Needed
Review Academic Plan
Registration
Apply for Graduation
Meet with Advisor for Program Audit
Career Services
Transfer Center
Resume Building
Interview Skills
Soft Skills
Assessment
Job Placement
Technology
PeopleSoft:
Degree Planning
Visual Schedule Builder
Activity Guide
Advisor Notes
Starfish
Am I Job Ready?
Civitas Illume
DSS Illume
Dashboard
KY Career Center Focus Suites
College Career Software
Again this slide demonstrates how we have moved from access, success and completion to impact.
Student Engagement support and success is demonstrated in the redesign of the student life cycle as depicted in the chart/framework.
KCTCS has evolved as a system keeping abreast and relevant with the needs of the commonwealth and the nation as a whole in meeting the needs of all our constituents.

15. FINANCIAL AID Southeast CTC Student Loan Default Rate letter from DOE
Maximum Pell increased from $5,815 for the Academic year to $5,920 for the 17-18
New Year Round Pell Award Year - students receive up to an additional 50% in funding for the summer term.
Centralized Processing Center Fall 2017 to date
15,148 verifications processed
11,332 calculated Returned to Title IV (R2T4)

16. DIVERSITY Approved College Diversity Plans - Feb 2018
Colleges required to self-assess plan performance (quantitative and qualitative)
Final Assessment Reports due to CPE March 2019
Official Eligibility for New Academic Programs announced
Retention Rate (Underrepresented Minority – American Indian or Alaska Native, Black or AA, Hispanic or Latino, Native Hawaiian or other Pacific Islander and two or more races), fall to fall, credential-seeking students. (Positive results in the President’s full report to the Board )
Closing the achievement gaps among URM, and other identified targeted populations will assist with obtaining the completion agenda and performance base funding and strategic goals.
Specifically, in the areas of

17. QUESTIONS