1. Prepaid Network Forum -Edinburgh
30th March 2017
14/11/2018

2. allpay Limited – Payment Business
500+
160 10
£6bn
60m 9%
£40m
Housing Associations
local authorities
processed
transactions
Annual
growth
Energy
suppliers
Revenue
99%
50%
100
40+
would recommend/ consider recommending allpay
Tender wins and renewals
New clients
of our clients have been with us for 7 years or more
As the cards are going out inactive, we can send out the card as a pin in pack. This would mean that once the organisation have updated the details to be set for the cardholder and activated the card, the cardholder can instantly use any of the services available on the card. The organisation will go onto the portal and order a specified amount of cards (minimum 100) and these will be sent as a batch to the organisation with the cards/pin mailers sealed in an envelope. Through the window of this envelope is a unique ‘Client ID’ which will act as a reference for that specific account. On reports then this ID will show as well as the first/last 4 digits of the PAN so that the organisation can reconcile the payment/account to the right cardholder. Also available on the portal will be a spreadsheet listing all of the ID’s so that the organisation can easily add cardholder names to the list so that they can keep tabs on who owns which card.
All cards sent out via this programme are ‘non personalised’ and will hold just a PAN. They are also not linked to a sort code or account number so personal contributions cannot be made to these accounts. These cards are intended for one off usage
11/14/2018
allpay Card Services © allpay Limited

3. allpay Limited – Quality & Security
How we guarantee Quality and Security
Maximum Protection of client funds – Tripartite Agreement with MasterCard & Raphaels
In-house Call Centre
In-house Card Manufacture
FCA Regulated E-Money Licence
Cutting-edge Portal design
PCI DSS Level 1 accredit-ation
Cyber Essentials+
As the cards are going out inactive, we can send out the card as a pin in pack. This would mean that once the organisation have updated the details to be set for the cardholder and activated the card, the cardholder can instantly use any of the services available on the card. The organisation will go onto the portal and order a specified amount of cards (minimum 100) and these will be sent as a batch to the organisation with the cards/pin mailers sealed in an envelope. Through the window of this envelope is a unique ‘Client ID’ which will act as a reference for that specific account. On reports then this ID will show as well as the first/last 4 digits of the PAN so that the organisation can reconcile the payment/account to the right cardholder. Also available on the portal will be a spreadsheet listing all of the ID’s so that the organisation can easily add cardholder names to the list so that they can keep tabs on who owns which card.
All cards sent out via this programme are ‘non personalised’ and will hold just a PAN. They are also not linked to a sort code or account number so personal contributions cannot be made to these accounts. These cards are intended for one off usage

4. Proven Experience
Working with 70 local authorities, housing associations, care providers, credit unions, charities and banks
20% of allpay’s programmes involve the direct payment of Personal Budgets via Clinical Commissioning Groups (CCGs) and Children’s and Adult Social Care Payments via local authorities.
Programmes being delivered for some of the UK’s largest local authorities, including Birmingham City Council and Essex County Council.

5. Planned Implementations
Client Deployment over the coming weeks/months
19 Implementations over the coming weeks – cross section of product solutions
East Dunbartonshire (Instant Issue) Live March
Bracknell Forest BC (New scheme Appointeeship) Live 31 March
Southampton CC (4 Schemes, Instant Issue x 2, Direct Payments, Appointeeship) Live from 24 March - (Instant Issue, T&E) July
Yorkshire CC, East Riding (Direct Payments) Live 31 March
Cornwall CC (Direct payments, Appointeeship) Live 15 April
Wheatly Group (Instant Issue) Live May
LB Harrow (Instant Issue) Live May
RB Kingston (Direct Payment) Live May
Lincolnshire CC (Direct Payments) Live 2 May
Birmingham CC – Forward Carers (Instant Issue) May , Special Education Needs and Disability (Instant Issue Advanced/Direct Payments) June
Colne Housing (T&E) Live June
Glasgow CC (Direct Payments) Live June
allpay Prepaid Cards © allpay Limited - allpay public

6. Migration Planning - no existing provider
Weekly calls
Organisation Portal log-ins issued to dedicated council ‘Superuser’ – System live
Prepaid cards issued & Scheme go-live
KYC procedure confirmed by Council (see slide 8)
Contract Award
Jan 17
Feb
March
Test Cards issued
2-week onsite consultancy
Confirm Requirements – complete Client Implementation Request Form and Programme Overview (see slide 7).
Card & Carrier design approval
Training -
See slide 7 for allpay proposed training agenda.
PROJECT SET-UP TRAINING & UAT GO-LIVE
14/11/2018
allpay Card Services © allpay Limited

7. Migration Planning - Existing provider
Weekly calls
‘Dual-Card’ period
Organisation Portal log-ins issued to dedicated council ‘Superuser’ – System live July 31st
New cards ordered by Council via Organisation Portal
Prepaid cards received by service users
Funds Redeemed
Funds redeemed from former supplier’s cards back into Council account – cards closed
KYC and Vulnerable Persons Policy procedure confirmed by Council
Implementation Start
Card Closure Notification
1st Comms issued to Service Users – 60 day notice (see example slide 7)
June 2017
July
August
Confirm Requirements – complete Client Implementation Request Form and Programme Overview (see slide 7).
Funds loaded
Council loads funds on to allpay’s Prepaid Cards.
Balance Transfer
Surplus balances transferred to new allpay cards
2nd Comms issued to service users
Card & Carrier design approval
Training
PROJECT SET-UP TRAINING & GO-LIVE TRANSFER OF BALANCES & CARDS CLOSED
14/11/2018
allpay Card Services © allpay Limited

8. Migration Support Nov DEC JAN 17 Feb Mar Apr May Jun Jul Aug Sep
Cards issued/service live
Nov
DEC
JAN 17
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Dedicated implementation Project Manager
Training
Transition Support Prepaid Product Manager
Customer Service Call Centre Support for Council and Service Users
Ongoing Account Management to schedule regular meetings to report on performance, update on product enhancements and regulation
14/11/2018
allpay Card Services © allpay Limited

9. High Customer Satisfaction
High customer satisfaction rates from Implementation through to delivery

10. allpay Prepaid Cards © allpay Limited - allpay public
Summary
Meeting Local Authority and Housing Authority Requirements - Now and in the Future
Resiliency – through robust system ‘tried and tested’ with controls and safeguards to protect your funds and payments and cardholder protection
Improved Responsiveness - offering real time options through a platform with flexibility to meet changing payment demands, across a number of different payment channels
Improved Monitoring - tailored reports to meet your needs. The management information accessible to your teams will enable you to efficiently monitor and audit social care funding
Reduced Administration - Cost effective, easy to use platform with selected permissions and evidence has shown that councils achieve savings in using the service, protect and better manage the social fund budget
Long-term commitment – We are investing and evolving our platform, expanding our portfolio and enhancing our services
allpay Prepaid Cards © allpay Limited - allpay public