1. Transformation Project Overview
Business Process Re-engineering (BPR)
Ben Dispennett
Director of Building Services
December, 2016

2. Redesigned Processes
Transformation Projects

3. Existing Issues Business Process Reengineering Documents Processes
Over 1125 processes have been documented since Spring, 2016.
Two main themes:
Ineffective and inefficient business processes
SAP structural impediments

4. Transformation Project Overview
Enterprise Asset Management

5. Enterprise Asset Management
Vision
Reduce Inefficiency/Increase Effectiveness
Eliminate redundancy
Streamline processes
Standardize
Update Technology
Move away from paper based processes
Optimize system integration
Visibility to financial/operation information
Operational decision making
Inform strategic planning
Total Cost of Ownership
Capital and Construction
Maintenance and Upkeep

6. Enterprise Asset Management
Business processes under review
Maintenance Project
Capital Project
Work order process
Inventory management
Procurement of goods
Payroll process
Project submission process
Project progress visibility
Expense tracking
Project reporting

7. Maintenance Transformation
Pain points that have been identified from customers
Effort to submit a work request – multiple screens and actions required
Time spent receiving repair issues from building tenants
Incomplete information from customers on issues
Unsure of work order status- received? In-progress? Waiting for parts? Complete?
Difficultly in retrieving cost and information on closed work orders

8. Maintenance Transformation
Reduced time/effort to submit work orders
Increased communication on work order status
Increased visibility into work order information
Decrease the steps/time to notify the technician

9. Enterprise Asset Management
Project Schedule 2017
Build phase: Feb – May Validate phase: June - July Deploy phase: Aug – Sept. (testing and training) Go-Live: Oct. 2nd Support phase: October

10. Questions and More Questions / Suggestions / Feedback
Contact Ben Dispennett
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