1. Porting Process : Netherlands
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14 November 2018
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2. Technical Principle used in Number Porting:
Types of Numbers in NL
Geographic Numbers – Geographic numbers are fixed line numbers having physical termination at customer end. They start with a local area code, not 088, 0800, 090X and 06
Non Geographic Numbers – Non-Geo numbers are 0800 Freephone, 090X premium rate, 088 Nomadic and 06 Mobile (not supported by Colt)
Technical Principle used in Number Porting:
The gaining operator submits the porting request to the releasing operator with a preferred date and time. Once approved by the releasing operator, the gaining operator initiates the porting on this date and time via a broadcast to all operators.
14 November 2018
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3. Porting Windows and Porting Procedure
NL has standard porting windows from Monday to Friday from 08:00 to 17:00.
OOH is possible by request on Tuesdays from 17:00 to 21:00.
The porting team receives the porting request from different channels, either from AE or Colt reseller.
The preferred porting date/time is requested by the customer 10 days in advance.
The customer will be informed by Colt if the porting date is accepted or rejected by the releasing operator.
Once accepted, the porting request can be postponed or cancelled 15 working days after the preferred porting date/time.
On the preferred porting date/time the customer initiates the porting. If the customer does not wish to carry out the port on the scheduled date/time they can keep the request open for 15 working days.
14 November 2018
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4. Necessary Information Required
The following details are required to submit a successful porting request:
Customer Name, Customer , Address Details, Postal Code, Circuit ref, OHS ref, Number Range(s) to be Ported, Port Date, Port Time.
Name of the losing Operator (e.g. KPN, Tele2, Vodafone, etc.).
On request: Letter of Authority (LOA) duly signed from customer with Current Provider name, Site address with Post code and telephone numbers to be Ported.
Freephone:
For FreePhone numbers it is required to initiate a contract takeover when the number is not customer owned. This adds between 3 and 6 weeks to the process before the porting request can be made.
14 November 2018
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5. Industry Lead Time to Port the Geo Numbers to Colt:-
Approval/Rejection: 2 working days
Geo numbers: 6 working days
None Geo Number: 4 working days
Please note, the above Lead Time begins when the porting team submits the request to the current provider.
14 November 2018
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6. Reasons for Refusal Name, address, postal code, city does not match
Contractual
Partial number request
Wrong operator
Technical limitation
Other (specified reason)
14 November 2018
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7. Technical View of Porting
All the Scheduling in regards to Porting is coordinated by the NL porting team: or
The customer can choose a managed or unmanaged porting.
Unmanaged: Porting is done on preferred date/time without further notifications.
Managed: On the preferred porting date/time the Customer Switch Maintainer will contact the Porting Activation Team on +31 (0) to initiate the porting.
The Porting Activation Team Performs the porting with the releasing carrier and performs the testing.
The Porting Activation Team confirms back to the customer about the successful port completion.
For Number Hosting specific Porting, the port initiation and completion is done via the portal.
14 November 2018
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