1. Broward County Consolidated Communication Committee Update
October 28, 2015

2. 911 Transferred Calls (1 of 2) (to Non-Regional PSAPs / to Regional PSAPs)
Oct-14
Nov-14
Dec-14
Jan-15
Feb-15
Mar-15
NORTH
170 Calls
0.76%
166 Calls
0.75%
213 Calls
0.87%
194 Calls
0.80%
179 Calls 0.75%
160 Calls 0.68%
CENTRAL
264 Calls 0.39%
288 Calls 0.45%
291 Calls 0.42%
310 Calls 0.48%
321 Calls 0.52%
337 Calls 0.47%
SOUTH
59 Calls 0.19%
67 Calls 0.23%
76 Calls 0.24%
65 Calls 0.22%
52 Calls 0.19%
66 Calls 0.21%
PLANTATION
718 Calls 12.60%
731 Calls 13.40%
782 Calls 14.14%
760 Calls 13.54%
730 Calls 14.74%
789 Calls 14.44%
CORAL SPRINGS
346 Calls 5.63%
295 Calls 5.40%
352 Calls 5.62%
337 Calls 5.71%
333 Calls 6.27%
329 Calls 5.71%
Common CAD platform negates the need to transfer calls
Both Plantation and Coral Springs continue to participate on the CAD Core Implementation Team

3. 911 Transferred Calls (2 of 2) (to Non-Regional PSAPs / to Regional PSAPs)
Apr-15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
NORTH
156 Calls 0.70%
158 Calls 0.65%
140 calls
0.61%
145 calls
0.62%
0.60%
189 calls
0.80%
CENTRAL
334 Calls 0.49%
380 Calls 0.53%
313 Calls
0.44%
325 calls
0.45%
331 calls
0.47%
322 calls
0.49%
SOUTH
46 Calls 0.15%
83 Calls 0.27%
70 calls
0.24%
71 calls
54 calls
0.17%
66 calls
0.23%
PLANTATION
803 Calls 15.73%
839 Calls 14.84%
797 calls
14.83%
811 calls
14.47%
590 calls
10.99%
644 calls
11.20%
CORAL SPRINGS
299 Calls 5.57%
317 Calls 5.33%
312 calls
5.90%
314 calls
5.62%
328 calls
5.81%
319 calls
5.52%
Common CAD platform negates the need to transfer calls
Both Plantation and Coral Springs continue to participate on the CAD Core Implementation Team

4. P1 Call Answer Time DAILY BUSY HOUR (90/10)
GOOD
GOAL 90%
Countermeasures Implemented
March 2015: Modified ACD status codes
April 2015: Trained operators on use of status codes
June 2015: Redirected a larger percentage of Non-Emergency Calls to North Regional Center
July 2015: Reassigned Teletype staff to call taker position

5. NORTH REGIONAL CENTER – P1 Busiest Hour of the Day (90/10)
Launch of Consolidation
End of Transition Year
Significant Improvement

6. CENTRAL REGIONAL CENTER – P1 Busiest Hour of the Day (90/10)
Launch of Consolidation
End of Transition Year
Significant Improvement

7. SOUTH REGIONAL CENTER – P1 Busiest Hour of the Day (90/10)
Launch of Consolidation
End of Transition Year
Significant Improvement

8. P1 Call Answer Time 911 CALLS (95/20)
GOOD
GOAL 95%

9. P1 Call Answer Time ALL CALLS (90/10)
GOOD
GOAL 90%

10. P2/P3 Fire Rescue CFS Processing Time (90/90)
GOOD
GOAL 90%
*Due to intermittent CAD connectivity issues during the months of August and September a decision has been made to not measure the Operator's performance with respect to P2/P3 compliance.

11. P2/P3 Fire Rescue CFS Processing Time (99/120)
GOOD
GOAL 99%
*Due to intermittent CAD connectivity issues during the months of August and September a decision has been made to not measure the Operator's performance with respect to P2/P3 compliance.

12. Strategic Technology Update
Radio System
Technical Consultant analysis complete
County is drafting letter summarizing analysis and forward direction
Launching RFP development initiative
CAD Replacement Program
Project is on schedule and on budget (Expected Go Live – February 2017)
CAD Environment was installed in Sunrise on August 25th
Training for Communication Operators and Law Enforcement Mobile Users expected to begin July 2016
Training for Fire Rescue Mobile Users to begin September 2016