1. Together Toward Zero Becoming Resilient Leaders in Times of
Adversity, Change, and Uncertainty
Tim Crowley, Ph.D.
CROWLEY LEADERSHIP GROUP

2. you don’t have to do more,“
If you want more,
you don’t have to do more,
you have to become more! “
- JIM ROHN

3. Step Outside Your Comfort Zone1
DEVELOP A
GROWTH MINDSET
Step Outside Your Comfort Zone

4. 2
Strengthen
your
resilience
LISTEN
More than you talk

5. 80/20 Rule of Effective Communication
“Most people do not listen with the intent to understand; they listen with the intent to reply.”
- Stephen R. Covey
80/20 Rule of Effective Communication

6. slow down savor life Today we are going to slow down and enjoy life!
(to appreciate fully; enjoy or relish)
You can transform your repertoire of micro-messages by paying attention to the details of your interaction, the "how you do what you do." Begin by focusing on these six expressions of micro-MAGIC:
1. Greet every employee with sincerity: ensure that your tone is warm and upbeat. Make eye contact, smile and use their names

2. Connect person-to-person: bring a personal element to your interactions and acknowledge each employee beyond the role or position they occupy

3. Be present to the other person: focus your complete attention on them when they are speaking. Let your body language and facial expression demonstrate that you are listening

4, Respond to what’s really being said by paraphrasing and empathizing

5. Draw them in by drawing them out: be an engaged and curious listener by asking questions and inviting input at every opportunity

6. Appreciate and praise strengths and contributions; be specific and sincereSo what do we do if we think this is a problem for us as individuals? For our offices?
Cultural competency literature tells us that we can become intentional with our actions;
We can focus consciously on infusing micro-affirmations into our daily workplace behavior;
We can behave respectfully through intentional micro-affirmations; and
We can practice micro-affirmations, which can lead to changed attitudes.

7. “WHY” 3 KNOW YOUR What’s your story, reason or purpose? Strengthen
resilience
What’s your story, reason or purpose?

8. Be the best version of yourself
INVEST
IN YOURSELF 4
Strengthen
your
resilience
Be the best version of yourself

9. 5
Get “GRIT”
Strengthen
your
resilience
Passion + Perseverance

10. DEVELOP POSITIVE 6
Strengthen
your
resilience
RELATIONSHIPS

11. Add Text, an Image, or Both
The Herman Grid
Add Text, an Image, or Both

14. LIVE BY THE
PLATINUM RULE

15. Take the time to
Get to know people
High – Low
ACTIVITY

16. 7
Strengthen
your
resilience
CARE
ABOUT OTHERS

17. “No words can express how much I care about your safety and wellbeing
“No words can express how much I care about your safety and wellbeing. It breaks my heart when someone is injured building cars and trying their best to make Tesla successful.”
- Elon Muck, CEO of Tesla

18. 8
Maintain an
OPTIMISTIC OUTLOOK

19. Share the
good news

20. 9
Keep a good sense of
HUMOR
Get Your RDA of 11 Laughs Per Day!

21. IF IT IS TO BE IT IS UP TO ME10
Take Decisive
ACTION
IF IT IS TO BE IT IS UP TO ME

22. What’s your
One thing?

23. The Best is
Yet to Be!

24. Empowering People and Organizations Since 1989
DRTIMCROWLEY.COM
Tim Crowley, Ph.D.
Empowering People and Organizations Since 1989