1. Completing the message
Chapter four

2. Completing the message
Revise
Edit
Produce
Proofread
distribute
About ¼ of available time on this

3. Revising the message Check accuracy, relevance & completeness
Are all your points covered in the most logical order?
Do the most important ideas occupy the most space and greatest emphasis?
Are any points repeated unnecessarily?
Are details grouped together logically rather than scattered through the document?

4. editing
Check sentence & paragraph construction
Use of headings & sub-headings
style – lists, bullet points etc
Grammar
Be concise!

5. Producing the message
Page design / layout
Typography/ TYPOGRAPHY
Graphical elements etc
What will best suit the message / audience

6. proofreading
Make multiple passes over the document focusing on something different each time
Use perceptual tricks such as reading backwards to catch things you might miss
Focus on high-priority items such as the spelling of names, accuracy of dates, and any number that could cause grief if incorrect.
Take a break and then review the document again
Stay focused and vigilant by blocking out distractions while you are proofreading
Take your time when proofreading

7. Distributing the message
Considerations
Cost of reproducing the document
Accessibility to the reader
Time to reach the audience
Confidentiality & privacy issues

8. Writing routine & positive messages
Chapter five

9. Use the three step process
Plan
Write
complete

10. Different types of routine messages
Requests
Recommendations
Replies & positive messages etc

11. Replies & positive message strategy
Follow the direct organizational plan for routine replies and positive messages
Start with the main idea
Provide necessary details and explanation in middle section
End with a courteous close